Technical Service Representative, ACT (Calgary, Alberta)

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

With a passion for life

Rejoignez nos équipes diversifiées de personnes passionnées et une carrière qui vous permet de vous développer au niveau personnel et professionnel. Chez Getinge, nous existons pour rendre les technologies qui sauvent des vies accessibles à un plus grand nombre de personnes. Pour faire une vraie différence pour nos clients – et pour sauver plus de vies, nous avons besoin de team players, forward thinkers, et game changers.

Cherchez-vous une carrière inspirante? Vous venez de la trouver.

Job Overview

The Technical Service Representative, ACT is responsible for field and depot repairs, responding to emergency calls and scheduling preventive maintenance visits to meet service agreement obligations while focusing on quality service and customer satisfaction for the Acute Care Therapy division. In addition, the position will be expected to pursue the renewal of existing service contracts and identify and close new service contract opportunities in order to grow the service business in that region.

This position is located in Calgary, Alberta

Job Responsibilities and Essential Duties

• Calibrate/service electrical or electronic medical equipment and test instruments according to technical manuals and written instructions.
• Provide service depot, on-site and telephone technical service support for the installation, inspection, repair and preventative maintenance of products for customers.
• Maintain positive, professional communication with customers, team members and the Technical Support group.
• Document all activities in accordance with Service policies and procedures.
• Make decisions based on policies and procedures and discuss and refer unresolved customer service issues to the Manager.
• Provide technical assistance to the Sales team.
• Maintain all service contracts in accordance with service policies and procedures and actively pursue the renewal of existing contracts. This includes, identifying potential service contract customers, providing contract quotations, and ensuring the timely closing of all new contract proposals.
• Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order.
• Adhere to all company policies, procedures and comply with all safety and regulatory requirements.
• Build quality into all aspects of work.
• Perform other relevant duties as assigned by management.

Minimum Requirements

• Biomedical Engineering Degree or Diploma.
• 1 to 3 years of experience as a field service representative, bio-med, or in technical repair or related technical field.

• Ability to travel internationally (Passport required)
• Ability to drive a company vehicle (valid driver’s license required)

Required Knowledge, Skills and Abilities

• Strong technical proficiency in using schematics, system diagrams, and repair/replacement procedures to troubleshoot, repair, and calibrate all products assigned.
• Detailed oriented, excellent interpersonal, communication, and presentation skills.

• Well-organized and able to carry out tasks with minimum supervision.
• Able to present service solutions that meet customer needs.
• Exhibits a high level of critical thinking ability.
• Customer-oriented and strong interpersonal skills.
• Strong communication skills.
• Basic to intermediate knowledge of Microsoft Office.
• Use of computer and telephone equipment and other related office accessories/devices to complete assignments.

Environmental/Safety/Physical Work Conditions

• Ensures environmental consciousness and safe practices are exhibited in decisions.
• Use of computer and telephone equipment and other related office accessories/devices to complete assignments.

• May work extended hours during peak business cycles
• Physical requirements such as lifting specific weights
• Travel requirements percentage 80%

The salary range for this position is between CAD $68,000 – $75,000 per year depending on experience, + sales commission

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About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

• Health, Dental, Vision and Travel insurance benefits
• Registered Pension Plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Hybrid Work Arrangements (where applicable)
• Parental and Caregiver Leave
• Tuition Reimbursement

Getinge is an equal opportunity employer. Getinge will, at all times, will comply with all applicable human rights and other legislation when considering all qualified applicants for employment. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

À propos de nous

Avec la ferme conviction que chaque personne et chaque communauté doit avoir accès aux meilleurs soins possibles, Getinge fournit aux hôpitaux et aux institutions des sciences de la vie des produits et des solutions visant à améliorer les résultats cliniques et à optimiser les flux de travail. L'offre comprend des produits et des solutions pour les soins intensifs, les procédures cardiovasculaires, les salles d'opération, la stérilisation et les sciences de la vie. Getinge emploie plus de 12.000 personnes dans tout le monde et ses produits sont vendus dans plus de 135 pays.

Avantages chez Getinge:

Chez Getinge, nous offrons un ensemble complet d’avantages, qui comprend:

• Assurance santé, soins dentaires, soins de la vue et assurance voyage
• Régime de pension agréé avec contrepartie de l'entreprise
• Congé rémunéré
• Initiatives de mieux-être et ressources d’aide à la santé
• Assurance vie
• Prestations d’invalidité de courte et de longue durée
• Régime de travail hybride (le cas échéant)
• Congé parental et congé pour proches aidants
• Remboursement des frais de scolarité

Getinge est un employeur offrant l'égalité des chances. Getinge se conformera en tout temps à toutes les lois applicables en matière de droits de la personne et autres lorsqu’il examinera tous les candidats qualifiés pour un emploi. Des mesures d’adaptation sont offertes sur demande aux candidats qui participent à tous les aspects du processus de sélection.