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Première détection par notre source: il y a 19 jours

Technical Solutions Development Manager, Data Analytics, Google Cloud Support

@ Google

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Waterloo, Ontario

13+ ans d’expérience
Postuler
SIGNAUX

En bref

Google is hiring a Technical Solutions Development Manager for its Google Cloud Support data analytics team in Canada. The role leads a team, diagnoses and resolves customer technical issues, and works as a subject matter expert with internal stakeholders. The posting states pay of $174,000 to $178,000 CAD plus a 20% bonus target and equity, and notes shift or non-standard hours, including weekends.

Responsabilités :

  • Lead and coach a team of individuals
  • Diagnose and resolve customer technical issues
  • Troubleshoot and determine root cause of reported issues
  • Build tools for faster issue diagnosis
  • Act as subject matter expert for internal stakeholders

Résumé des exigences :

  • Bachelor's degree in STEM or equivalent experience
  • 13 years of customer troubleshooting experience
  • 13 years experience with 2+ listed technology areas
  • Ability to read code in a general-purpose language
  • Experience with Linux/Unix

Outils et compétences

LinuxUnixKubernetesApache HadoopApache AirflowApache BeamOracleSAP
Source et dates

Type de source non vérifié · google

Date publiée par l’employeur
Non fourni
Première détection par notre source
2026-10-19
Mise à jour du dossier source
2026-10-19

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauGestionnaire
DomaineService à la clientèle
Expérience13 an(s) et plus
Gestion d’équipeOui
Heures par semaine40 (estimé)
Horairefins de semaine
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
FormationBaccalauréat (exigé)
Domaines d’étudesScience, Technology, Engineering, Mathematics
Avantages mentionnésPrime de rendement, Actions ou participation

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler
ChampValeur
Taille10001+
Siège socialMountain View
Offres sur Jobsy69
Description

This posting is for an existing vacancy.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

In most instances, this position requires in-person interviews as part of the hiring process.

Minimum qualifications:

  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
  • 13 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
  • Experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
  • Experience with Linux/Unix or a related operating system (e.g., Kernel to Shell, file systems, client-server protocols, etc.).

Preferred qualifications:

  • Experience administering and querying data in distributed, columnar or analytic oriented databases or distributed data processing frameworks.
  • Experience with open source distributed storage and processing utilities in the Apache Hadoop family or workflow orchestration products (e.g., Apache Airflow, Apache Beam).
  • Experience in data analytics, warehousing, ETL development, data science, or other Big Data applications.
  • Knowledge of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc).
  • Knowledge of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc).
  • Excellent attention to detail, troubleshooting, and written and verbal communication skills.
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $174000 - $178000 (CAD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.
  • Lead a team of individuals, meeting regularly to discuss performance, development, and provide feedback and coaching, and set and communicate individual and team priorities.
  • Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity.
  • Understand Google's product technology and architectures by troubleshooting, reproducing, determining the root cause for customer-reported issues, and build tools for faster diagnosis.
  • Act as a consultant and subject matter expert for stakeholders in developing, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work as part of a team of developers/consultants that globally ensure 24-hour customer support, which includes sometimes working non-standard work hours or shifts.

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