Publié il y a 25 jours
Technical Support Engineer - OT Communications/IEC 61850
@ GE Vernova
Markham, Ontario
En bref
GE Vernova is hiring a Technical Support Engineer for its Grid Automation Customer Support Level 3 team, focused on IEC 61850 communications and Ethernet networks. The role provides technical support on protection and control products, investigates communication faults, develops training and application notes, and works with sales, product management and R&D. The posting states a Canadian pay range of $110,500 to $160,500 CAD, a discretionary annual bonus, and up to 10% global travel.
Responsabilités :
- L3 technical support on grid automation products, pre- and post-sale
- Investigate communication and network issues, focus on IEC 61850 and Ethernet
- Resolve critical customer cases and prepare customer technical reports
- Develop and deliver product and application training
- Contribute to R&D validation and product roadmap
Résumé des exigences :
- Engineering degree in communications, networks or related discipline
- In-depth knowledge of serial and Ethernet protocols in substation automation
- 10+ years industrial communications in power systems, or advanced degree
- Ability to travel globally up to 10% of time
- Fluent English; another language is an asset
Outils et compétences
Source et dates
Site carrière / système de candidatures · paradox
- Date publiée par l’employeur
- 2026-10-16
- Première détection par notre source
- 2026-10-11
- Mise à jour du dossier source
- 2026-11-09
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Senior |
| Domaine | Service à la clientèle |
| Expérience | 10 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : minimes · route : minimes |
| Milieu de travail | Bureau, Chez les clients |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Baccalauréat (exigé) |
| Domaines d’études | Communications, Networks, Electrical engineering |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
GE Vernova
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
GE Vernova is a purpose-built energy technology company on a mission to electrify to thrive and decarbonize the world. It is made up of three businesses -- Power, Wind, and Electrification -- with focus on accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. The world needs more energy, smarter energy. With energy demand expected to grow by more than 50% in the next 20 years, we are continuously innovating to meet the moment…like we have for the past 130 years. The Energy of Change and relentless optimism are what drive us – it’s about never giving up and seeing what’s possible so that we deliver the energy technologies the world needs right now and for generations to come. GE Vernova’s attitude and edge is embedded in its name. We retain our treasured legacy, “GE,” as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have the energy to change the world.
- Abonnés LinkedIn
- 3 360 832
- Personnes associées sur LinkedIn
- 60 425
- Bureaux déclarés
- 58 Charles St, Boston, Massachusetts 02141, US
- Catégories d’activité
- Energy Management
- Sustainability
- Energy
- Energy Efficiency
- Autres noms enregistrés
- GE Vernova
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 2 607 680 000
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
GE Vernova is a purpose-built energy technology company on a mission to electrify to thrive and decarbonize the world. It is made up of three businesses -- Power, Wind, and Electrification -- with focus on accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality…
| Champ | Valeur |
|---|---|
| Secteur | Electric Power Generation |
| Taille | 10,001+ employees |
| Siège social | Boston, Massachusetts |
| Type d’organisation | Public Company |
| Offres sur Jobsy | 118 |
| Voir la page |
Job Description Summary
Networks and Communications Engineers in the Customer Support Level 3 (global) team are Engineers specialized in communication protocols and Networks and Communications Engineers in the Customer Support Level 3 (global) team are Engineers specialized in communication protocols and Ethernet-based networks in the Grid Automation (GA) domain, especially focused on IEC 61850 communication and engineering.The primary function of the Customer Support Level 3 (L3) Lead Expert is technical support to customers through the Customer Support Level 1 and Level 2 regional teams.
The key responsibility for this position will be IEC 61850-related support for the newest “GridBeats™ APS” protection and control solution, integration into automation and control systems and fault-finding of customer-reported communication issues.
In this role, you will collaborate with GA Sales/Business Development teams, Product Management and Products R&D. You will be expected to demonstrate technical leadership, teamwork capability and the ability to keep up with evolving technologies in the grid automation communication domain.#LI-ML2
Job Description
Responsibilities
- L3 technical support on assigned product platforms, covering both pre-sales and post-sales tasks. Proactively develop team expertise on other Products platforms. This role covers mainly products from Stafford, Bilbao, Markham, which currently include P40, P40A, P40AE, 650, MM, UR, 8 series and legacy products.
- Investigate reported communication and network-related issues related to the range of products, with emphasis on IEC 61850 and Ethernet networks; develop Application Notes, articles and guidance notes to drive product sales and facilitate GA project delivery.
- Resolve customer complaints (ACT) on products and prepare necessary customer communication such as Customer Technical Reports, accountable for resolving most critical cases such as communication disconnections. Site visits as necessary for gathering evidence for analysis, troubleshooting or customer meetings.
- Provide product / applications training on new products and product evolutions; develop and update training modules as necessary. Customer training responsibility in selected cases. Train the trainers from regions.
- Lead or contribute to customer events such as regional roadshows or seminars, in-depth training, pilot projects involving new technology.
- Collaboration with R&D: contribute to product roadmap as required, e.g. validation of new products and product evolutions.
- Maintain broad awareness of GA Product efforts to assure technical quality excellence, timely completion of work and reviews, appropriate use of resources, and responsiveness to customer needs.
- Technical leadership in communications in power systems
- Participate in industry working groups and conferences, and influence evolution of strategic technologies
- Work with PL teams on application and implementation new / evolving standards and technologies in the product roadmap
Required Qualifications
- Engineering degree (Communications/Network or closely related discipline)
- In-depth understanding of communication protocols (serial and Ethernet) and system engineering processes used in substation automation systems
- 10+ years in industrial communications in the power system or similar industrial domain, or advanced degree qualification, in lieu of less experience
- Ability to travel (globally) up to 10% of time.
Desired Characteristics
- Awareness of cybersecurity standards and considerations relevant to substation automation systems and IEDs
- Proficiency with presenting and demonstrating technology solutions to customers
- Fluent in English; an additional language will be a plus
- Work in close collaboration with a multi-site team of experts
- Excellent Interpersonal and leadership skills.
- Ability to work in small teams.
- Lead initiatives of moderate scope and impact.
- Ability to work in several projects simultaneously.
- Effective problem identification and solution skills.
- Proven analytical and organizational ability.
- High level of flexibility to adapt to continuous changing business needs in support.
For candidates applying to a Canadian-based position, the pay range for this position is between $110 500,00 and $160 500,00 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.
Bonus eligibility: discretionary annual bonus.
This posting is for an existing vacancy.
Additional Information
Relocation Assistance Provided: No
Journal
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