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Publié il y a 3 mois

Technical Support Lead

@ ZENITH INFOTEK LLC

Toutes ses offres Site Web

Markham, Ontario

105k–110k $/anTemps plein10+ ans d’expérience
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SIGNAUX

En bref

ZENITH INFOTEK LLC is hiring a full-time Technical Support Lead to run the AMS tower across distributed support teams. The role covers service stability, SLA adherence, incident and problem management, stakeholder governance and continuous improvement across .NET, Java, SaaS and mainframe platforms. 10+ years of AMS or delivery management experience is required.

Salaire :

105 000 $–110 000 $ par année

Responsabilités :

  • Lead end-to-end AMS delivery across distributed support teams
  • Manage incident, problem, change and escalation processes
  • Track SLAs, KPIs, MTTR and service availability
  • Coordinate onsite, offshore, client and vendor teams
  • Drive governance reviews, RCA and continuous improvement

Résumé des exigences :

  • 10+ years in AMS, application support or delivery management
  • Experience managing distributed onsite-offshore teams
  • Strong ITIL incident, problem, change and SLM knowledge
  • Working knowledge of mainframe and modern platforms
  • Experience with ServiceNow, Jira, Azure DevOps or Remedy

Outils et compétences

ServiceNowJiraAzure DevOpsDashboards

Avantages mentionnés

Assurance maladieSoins dentairesSoins de la vue
Source et dates

Type de source non vérifié · careerplug

Date publiée par l’employeur
2026-08-17
Première détection par notre source
2026-10-09
Mise à jour du dossier source
2026-10-16

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauChef d’équipe
DomaineGestion de projet
Expérience10 an(s) et plus
Gestion d’équipeOui
Heures par semaine40 (estimé)
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
Permis et certificationsITIL, PMP, CSM
FormationBaccalauréat (préféré)
Domaines d’étudesComputer Science, Information Technology, Engineering

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

ZENITH INFOTEK LLC

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Description complète de l’entreprise

Zenith Infotek aspires to be the staffing provider of choice for our clients and candidates. We are committed to delivering a higher level of service which produces the best return on investment for our client´s time and money.

Abonnés LinkedIn
4 173
Personnes associées sur LinkedIn
30
Bureaux déclarés
  • 4400 State Hwy 121, Suite 387, Lewisville, TX 75056, US
Catégories d’activité
  • Recruiting
  • Small and Medium Businesses
  • Staffing Agency
  • Information Technology Support Services
  • Information Technology
Autres noms enregistrés
  • ZENITH INFOTEK LLC
  • Zenith Infotek LLC
Le profil indique une agence de recrutement
Oui
Investissement total déclaré
0

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Zenith Infotek aspires to be the staffing provider of choice for our clients and candidates. We are committed to delivering a higher level of service which produces the best return on investment for our client´s time and money.

ChampValeur
SecteurIT Services and IT Consulting
Taille51-200 employees
Siège socialLewisville, TX
Type d’organisationPartnership
Fondée en2014
Offres sur Jobsy4
LinkedInVoir la page
Description

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance


We are looking for L1/L2 Production Support experience

Experienced Technical Support Project Manager to lead the AMS tower across distributed support teams covering .NET, Java, SaaS platforms, COBOL, DB2, CICS, SUPRA, VSAM, mainframe technologies. Responsible for service stability, SLA adherence, incident/problem management, stakeholder governance, and continuous improvement.
Key Responsibilities
Lead end-to-end AMS delivery across modern, SaaS, mainframe, application support teams.
Manage incident, problem, change, service request, and escalation processes to ensure timely resolution and business continuity.
Track SLAs, KPIs, ticket trends, backlog, MTTR, recurring issues, and service availability.
Coordinate with onsite, offshore, client, vendor, and internal teams for effective support coverage.
Drive governance reviews, operational reporting, RCA, corrective actions, and continuous service improvement.
Oversee resource planning, shift coverage, knowledge management, transition, and stabilization activities.
Required Skills and Experience
10+ of experience in AMS, application support, technical project management, or delivery management.
Experience managing distributed onsite-offshore or multi-location support teams.
Strong understanding of ITIL-based incident, problem, change, release, and service level management.
Working knowledge of .NET, Java, SaaS applications, COBOL, DB2, CICS, SUPRA, VSAM, mainframe, platforms.
Experience with production escalations, bridge calls, RCA preparation, dashboards, and ITSM tools such as ServiceNow, Jira, Azure DevOps, or Remedy.
Strong stakeholder management, communication, planning, prioritization, and reporting skills.
Preferred Qualifications
Bachelor’s degree in Computer Science, IT, Engineering, or related discipline.
ITIL certification preferred; PMP, CSM, or equivalent certification is an advantage.
Experience in insurance, banking, financial services, or regulated enterprise environments preferred.
Exposure to automation, monitoring, observability, modernization, or service improvement initiatives is a plus.

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