Publié hier
Technical Support Representative – RSEC Team (Canada)
@ Armstrong Fluid Technology
Toronto, Ontario
En bref
Armstrong Fluid Technology is hiring a Technical Support Representative for its RSEC team in Scarborough, Ontario. The role provides pre-sales technical support and troubleshooting for HVAC and hydronic systems across Canada, working with sales teams, customers and consulting engineers. The position is full-time, on-site Monday to Friday, with a salary of $95,000 to $105,000 a year.
Salaire :
95 000 $–105 000 $ par année
Responsabilités :
- Provide pre-sales technical support for HVAC and hydronic systems
- Troubleshoot application challenges and recommend product solutions
- Collaborate with sales, engineering and R&D teams
- Document technical solutions and customer interactions
- Deliver occasional internal product training
Résumé des exigences :
- College diploma or university degree in engineering or HVAC technology
- 2 to 3 years of technical support or HVAC experience
- Knowledge of centrifugal pumps and heat exchangers
- BACnet and Modbus experience is a strong asset
- Proficiency in Microsoft Office
Outils et compétences
Source et dates
Site carrière / système de candidatures · bamboohr
- Date publiée par l’employeur
- 2026-11-08
- Première détection par notre source
- 2026-10-20
- Mise à jour du dossier source
- 2026-11-09
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Horaire | jour |
| Déplacements | avion : aucun · route : minimes |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Collégial (DEC) (exigé), Baccalauréat (exigé) |
| Domaines d’études | Mechanical Engineering, HVAC Technology, Electrical Engineering |
| Avantages mentionnés | Régime de retraite |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Armstrong Fluid Technology
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
A global leader & innovator in HVAC, Plumbing & Fire Safety intelligent fluid-flow solutions.
Description complète de l’entreprise
With eight manufacturing facilities on four continents, and employees around the world, Armstrong Fluid Technology is celebrating 90 years of being known as an innovator in the design, engineering and manufacturing of intelligent fluid flow equipment, control solutions and optimization technologies. In the shift toward digitalization and integration of fluid-flow systems, Armstrong leads the industry. With advanced solutions that leverage edge computing, IoT, machine learning, digital twin technology and demand-based control, Armstrong provides and protects efficiency in building mechanical systems, approaching energy optimization as a whole-building challenge and advancing the practice of full lifecycle management. Focusing on HVAC, Plumbing, Gas Transmission and Fire Safety applications, we provide energy-efficient, cost-effective solutions and performance management services to building and facility professionals around the world. In May 2021, in recognition of our leadership in energy efficiency, carbon footprint reduction and environmental stewardship, Armstrong Fluid Technology received a Queens Enterprise Award for Sustainability. The company has also been named one of 2022’s Best Managed Companies. As a recipient of a Best Managed award for 20 years, Armstrong continues to hold Platinum status in the program. We are proud of the rich tapestry of ethnicity, origin and gender in our employees that makes us stronger every day. We value diversity and build teams with a variety of skills, competencies and backgrounds.
- Abonnés LinkedIn
- 152 743
- Personnes associées sur LinkedIn
- 1 212
- Bureaux déclarés
- 23 Bertrand Avenue, Toronto, Ontario M1L 2P3, CA
- Wolverton Street, Manchester, Greater Manchester M11 2ET, GB
- 93 East Avenue, North Tonawanda, New York 14120-6594, US
- #59, First floor, 3rd Main, Margosa Road, Malleswaram, Bangalore 560 003, IN
- No. 1619 Hu Hang Road, Xi Du Township, Feng Xian District, Shanghai 201401, CN
- Catégories d’activité
- Web Design
- Marketing
- Manufacturing
- Autres noms enregistrés
- Armstrong Fluid Technology
- Spécialités
- Fluid Flow Systems
- Integrated Plant Packages
- Heat Transfer
- Fire Pumps & Systems
- Variable Speed & Design Envelope Pumps
- HVAC efficiency
- Intelligent
- Connected Building Solutions
- Data Centers
- District Energy
- Commercial and facilities
- and Energy upgrades and retrofits
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
With eight manufacturing facilities on four continents, and employees around the world, Armstrong Fluid Technology is celebrating 90 years of being known as an innovator in the design, engineering and manufacturing of intelligent fluid flow equipment, control solutions and optimization technologies. In the shift toward digitalization and integration of fluid-flow systems, Armstrong leads the industry. With advanced…
| Champ | Valeur |
|---|---|
| Secteur | Industrial Machinery Manufacturing |
| Taille | 1,001-5,000 employees |
| Siège social | Toronto, Ontario |
| Type d’organisation | Privately Held |
| Fondée en | 1934 |
| Spécialités | Fluid Flow SystemsIntegrated Plant PackagesHeat TransferFire Pumps & SystemsVariable Speed & Design Envelope PumpsHVAC efficiencyIntelligentConnected Building SolutionsData CentersDistrict Energy |
| Offres sur Jobsy | 66 |
| Voir la page |
At Armstrong Fluid Technology, we are at the forefront of innovation in fluid-flow technology. With more than 1,400 colleagues worldwide, eight manufacturing facilities, and operations spanning four continents, we are committed to engineering smarter solutions that improve building performance and help safeguard our planet.
We are looking for a Technical Support Representative to join our RSEC team in Scarborough, Ontario. In this role, you will provide technical expertise and customer-focused support for Armstrong's HVAC and hydronic systems, working closely with internal sales teams, customers, consulting engineers, contractors, and cross-functional departments across Canada.
- Competitive Compensation: Annual salary range of $95,000–$105,000.
- Comprehensive Benefits: Access to a full employee benefits package.
- Retirement Savings: RRSP program to support your long-term financial goals.
- Career Development: Opportunities for professional growth, continued learning, and career advancement.
- Global Collaboration: Work alongside experienced professionals and technical teams across North America and internationally.
- Innovation & Impact: Gain exposure to new technologies, product development, and meaningful engineering projects.
The Opportunity:
As a Technical Support Representative, you will play an important role in supporting Armstrong's Canadian sales network and customer base. You will provide pre-sales technical assistance, troubleshoot application challenges, recommend appropriate product solutions, and share technical knowledge across the RSEC network.
This position offers an excellent opportunity for a technically minded professional with an interest in HVAC systems, hydronic applications, and customer-facing technical support.
Key Responsibilities:
Technical Support & Application Engineering
- Provide pre-sales technical support and product guidance for Armstrong's HVAC and hydronic systems to internal sales teams and external customers throughout Canada.
- Take ownership of technical inquiries and application challenges, ensuring timely and effective resolution.
- Collaborate with Sales Engineering, Product Management, Research & Development, and other departments to develop optimal technical solutions for customers, including sales agencies, consulting engineers, and contractors.
- Document technical solutions, recommendations, and decisions within internal systems to support traceability and knowledge sharing.
- Participate in and lead technical project teams supporting strategic initiatives and product development.
- Assist in developing and maintaining departmental policies, procedures, and technical support documentation.
Customer Engagement & Continuous Improvement
- Develop and maintain strong relationships with sales teams, customers, and industry partners by providing responsive and reliable technical support.
- Review customer feedback and field experience to identify opportunities for product and service improvements.
- Maintain accurate records of customer interactions, competitor insights, and product-related issues.
- Share technical and customer insights to support marketing initiatives, product positioning, and continuous improvement.
- Deliver occasional internal product training and contribute to the development of technical tools, resources, and support materials.
Cross-Functional Collaboration
- Participate in RSEC team discussions, knowledge-sharing initiatives, and alignment meetings across the Americas.
- Support special technical projects and business initiatives as assigned by management.
- Contribute to the development and refinement of technical documentation, FAQs, and best-practice guides.
- Promote a proactive, solutions-oriented approach focused on improving response times, business agility, and customer service.
What We're Looking For:
Education & Experience
- College diploma or university degree in Mechanical Engineering, HVAC Technology, Electrical Engineering, or a related technical discipline.
- 2–3 years of experience in technical support, HVAC, hydronic systems, or mechanical building systems.
- Familiarity with centrifugal pumps, heat exchangers, and general HVAC applications.
- Experience or knowledge of building automation systems and communication protocols such as BACnet and Modbus is considered a strong asset.
Technical Skills
- Working knowledge of HVAC applications, hydronic systems, and mechanical design principles.
- Strong technical troubleshooting and root cause analysis capabilities.
- Proficiency in Microsoft Office applications and technical documentation tools.
- Ability to interpret technical information and translate complex application challenges into practical solutions.
Key Competencies
- Analytical Thinking: Strong problem-solving skills and the ability to evaluate and resolve complex technical issues.
- Communication: Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical audiences.
- Customer Focus: A service-oriented mindset with a commitment to delivering responsive, professional customer support.
- Organization: Ability to prioritize competing demands, manage multiple tasks, and maintain accurate documentation.
- Collaboration: A team-oriented approach with the ability to work effectively across departments and geographic regions.
- Initiative: Self-motivated, proactive, and comfortable working in a dynamic, collaborative environment.
Location: Scarborough, Ontario
Work Arrangement: On-site, Monday to Friday
Journal
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