Publié il y a 15 mois
Bilingual (English-French) Technical Support Representative – Virtual
@ Canon Careers
Nouveau-Brunswick
En bref
Canon Careers is hiring a bilingual English-French technical support representative to work remotely. The role resolves customer issues on fax machines, scanners, printers and photo equipment across phone, email and chat, with rotating weekday shifts and a 1-year contact centre experience minimum.
Responsabilités :
- Deliver phone, email and chat support to Canon clients
- Troubleshoot technical issues to achieve one-call resolution
- Identify upsell and product update opportunities
- Use CRM database to look up and document customer interactions
- Meet monthly KPIs and operational metrics
Résumé des exigences :
- Fluent French and English
- High school diploma
- Minimum 1 year in a contact centre or customer service
- Familiarity with computers and systems
- Ability to multitask and prioritize to meet KPIs
- Strong written and oral communication
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · icims
- Date publiée par l’employeur
- 2025-08-26
- Première détection par notre source
- 2026-10-15
- Mise à jour du dossier source
- 2026-10-15
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Horaire | jour, soir |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Formation | Secondaire (DES) (exigé) |
| Avantages mentionnés | Congés payés généreux, Régime de retraite, Aide aux études, Prime de rendement, Rabais employé, Mieux-être |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Canon Careers
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 60 |
Overview
Bilingual (English-French) Technical Support Representative – Virtual
- Are you passionate about creating exceptional customer experiences to ensure that our customers continue to choose our products and services?
- Do you enjoy troubleshooting complex technical issues with a focus on achieving one-call resolution?
- Can you effectively upsell products and services and guide customers to make the right purchasing decisions?
If so, this could be the role for you!
As a member of the Canon team, you will assist our customers with a range of consumer products, such as fax machines, scanners, printers, and photo equipment. You will use your problem-solving skills to identify each consumer’s inquiry and guide them to an appropriate solution, ensuring that every case is resolved satisfactorily.
ROTATING SHIFTS - Must be available:
Monday - Friday, 10:00AM - 6:00PM (ATL)
Monday - Friday, 11:00AM - 7:00PM (ATL)
Responsibilities
Key Responsibilities:
- Deliver exceptional customer service via telephone, email, and chat to Canon clients with respect and a helpful and professional tone of voice.
- Assist customers with clear direction and communicate with appropriate troubleshooting steps; focusing on customer satisfaction and solutions.
- Finding opportunities on every customer interaction (Phone, Email, Chat) to add value for the customer and Canon by offering updates to their products, or providing detailed information on a pre-sale inquiry.
- Frequently use of our CRM database to navigate and look up customer information, alongside documenting detailed customer information regarding customer interactions.
- The focus is to meet monthly KPIs, Operational Metrics, and employee reliability to ensure the end result is to create a great customer experience.
- Working in a fast-paced environment, collaborating with colleagues and the leadership team while maintaining professionalism and excellent work ethic
Qualifications
To Succeed, You Will Need:
- French and English proficiency
- High school diploma
- Minimum 1 year experience in a contact center or customer service environment
- Proven customer relations skills professionally and courteously in a multi-channel environment
- Familiarity with computers to learn systems/processes promptly
- Ability to organize time, set priorities and multi-task in order to meet KPIs
- Exemplary written and oral communication skills
Why Join?
REMOTE WORK
- This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
- When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools
BENEFITS
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more!
EMPLOYEE PERKS
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Employee Appreciation Events
Journal
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