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Publié il y a 4 jours

Technical Support Specialist

@ AlarmTek Security Systems of Canada Inc.

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Saskatoon, Saskatchewan

Temps plein
Postuler
SIGNAUX

En bref

AlarmTek Security Systems of Canada Inc. is hiring a full-time Technical Support Specialist in Saskatoon. The role troubleshoots security systems, cameras, video doorbells, apps and connectivity for customers by phone, email and support systems.

Responsabilités :

  • Receive and troubleshoot customer requests by phone, email and support systems
  • Diagnose alarm, sensor, camera, doorbell and app issues
  • Guide customers through step-by-step solutions
  • Document interactions and escalate when needed
  • Coordinate with technicians and other teams

Résumé des exigences :

  • Logical thinking and calm problem solving
  • Ability to explain technical steps simply
  • Patience with less technically confident customers
  • Comfort with mobile apps, connected technology and basic networking
  • Organized, careful documentation and follow-through

Outils et compétences

Mobile apps
Source et dates

Flux d’un site d’emploi · saskjobs

Date publiée par l’employeur
2026-11-05
Première détection par notre source
2026-11-06
Mise à jour du dossier source
2026-11-06

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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AlarmTek Security Systems of Canada Inc.

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ChampValeur
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Description

Description

THE OPPORTUNITY

AlarmTek is a family-owned Canadian security company built in Saskatoon. We are looking for a patient, curious problem-solver who enjoys helping people and takes pride in finding the right answer.

You will be the knowledgeable voice customers rely on when a security system, camera, app or connected device is not working as expected. Your goal is not simply to close tickets. It is to solve problems and protect customer trust.

WHAT YOULL DO

Receive and troubleshoot customer requests by phone, email and support systems.
Diagnose issues involving alarm systems, sensors, cameras, video doorbells, apps, account access and connectivity.
Guide customers through clear, step-by-step solutions.
Document every interaction accurately and escalate when needed.
Coordinate with technicians and other teams to ensure issues are resolved.

YOULL BE A STRONG FIT IF YOU

Think logically and stay calm when the answer is not obvious.
Can explain technical steps in simple, respectful language.
Are patient with customers who are not technically confident.
Are comfortable with mobile apps, connected technology and basic networking.
Stay organized, document carefully and follow through.

WHY ALARMTEK

We will train you on AlarmTek products, troubleshooting standards, customer experience and support systems. Security experience is helpful, but technical aptitude, customer-service instincts and the willingness to learn are what matter most. This role can open doors into advanced technical, service and operational opportunities

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