Technical Writer, Rail Cars and Shops

JOB INFORMATION

Requisition ID: [[id]]
Number of Vacancies: [[numberOpenings]]
Department: [[division]] - [[department]]
Salary Information: [[custJOAnnualizedSalary1]] - [[custJOAnnualizedSalary2]]
Pay Scale Group: Level 7
Employment Type: [[jobGrade3]] (On-site)
New or Existing Vacancy:Existing

Weekly Hours: [[custStandardHours]] Off Days: [[custOffDays]] Shift: [[custShift]]
Posted On: November 11, 2026
Last Day to Apply: November 17, 2026
Reports to: [[custReportsToTitle]]

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Looking for a new and exciting job opportunity? We are looking for Technical Writers to join our team!

These opportunities will be in our Rail Cars and Shops Department.

What You Will Do

Reporting to the Supervisor – RAMS Group, this position will be responsible for creating technical procedures and related documentation such as SOPs, Templates, Forms, Procedures for Rail Vehicles (Revenue and non-revenue vehicles) used in shop/carhouse maintenance activities. This individual will collaborate with a diverse set of stakeholders while ensuring adherence to TTC and Industry best practices in technical writing.

Other responsibilities of your role will include:

• Lead the development and assist other content developers with the creation and maintenance of technical documents, processes and policies
• Review and revise existing legacy documents and copy-edit new or revised documentation to enforce compliance with the department’s current style and format
• Solicit feedback from end users on the illustrations/sketches and adapt existing illustrations/sketches based on input from other technical writers, Subject Matter Experts (SMEs), and Engineering Technologists (ETs) to increase users’ understanding of the material
• Consult with all levels of management, content developers, other technical writers and SMEs to understand equipment and processes
• Research, gather and interpret source material from supplier documents and SMEs
• Travel to various work locations to observe maintenance and overhaul activities
• Comply with TTC policies, rules, regulations, procedures and safe working practices
• Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
• Perform related duties as assigned by Supervisor

What Skills Do You Bring?

• Apply analytical skills
• Maintain documentation and historical records
• Perform relevant mathematical calculations and statistical analyses
• Use office technology, software and applications

What Qualifications Do You Bring?

• Completion of a post-secondary college diploma or university degree in Engineering, Technical Writing, or a related discipline or a combination of education, training and experience deemed to be equivalent.
• Background and experience in technical or engineering field is considered an asset.
• OACETT certification as an Engineering Technologist, PEO registration as a Professional Engineer or Engineer–in-Training is considered an asset.
• Demonstrated proficiency with Adobe FrameMaker, Adobe Experience Manager (AEM) Guides and Acrobat, or possessing demonstrated transferable skill with comparable software.
• Practical experience with technical writing.
• Experience with a Document Management System (DMS), Adobe Illustrator, Photoshop, Maximo, IFS, AutoCAD, DraftSight, and SolidWorks are considered an asset.
• Proficient in the use of computers and applications.
• Knowledge of instructional design, training, and print publishing principles is an asset.
• Good interpersonal skills and ability to manage deadlines and project objectives.
• Significant knowledge of MS Office Suite.
• Ability to work independently in a team environment.
• Demonstrated excellence in spoken and written English.
• Strong analytical, conceptual, and problem-solving abilities and education.

What We Offer?

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or [email protected] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.