Technology & Systems Coordinator

Technology and Systems Coordinator

Job Description

International Development and Relief Foundation (IDRF)

Department: Finance & Administration | Reports to: Director of Finance | Position: Full-Time

Position Summary

The Technology & Systems Coordinator supports reliable, secure and effective technology operations across IDRF. The position coordinates day-to-day IT requests, provides practical support for donor and business systems, and helps implement approved technology and AI-enabled improvements. The role emphasizes responsive service, clear documentation, effective follow-through, and cross-departmental collaboration.

Key Responsibilities

1. IT Coordination

• Serve as the primary internal contact for staff technology and IT service requests; track issues and follow through to resolution.
• Provide first-level support for common device, software, connectivity and peripheral problems, escalating specialized issues as needed.
• Coordinate approved equipment setup, replacements, user onboarding and offboarding, software requirements and access requests.
• Maintain accurate equipment, software, and licensing records, provide basic user guidance, and document recurring issues.
• Monitor outstanding vendor requests, service responsiveness, and recurring problems; communicate significant issues and recommended solutions to management.
• Support approved upgrades, security-awareness initiatives, installations, and technology rollouts.

2. CRM and Business Systems Support

• Develop practical proficiency in Blackbaud Raiser’s Edge NXT through training and hands-on support.
• Work with the Database Administrator to assist users with routine CRM questions, troubleshooting, documentation and system testing.
• Help investigate technical issues affecting online giving, donor records and related workflows, referring donor-data corrections and financial discrepancies to the appropriate teams.
• Support approved improvements to data quality, reporting workflows and system integrations within established permissions.
• Provide occasional technical assistance or backup to Donor Care during high-volume periods; routine donor enquiries and case management remain with the Donor Care team.

3. AI, Automation and Process Improvement

• Identify manual or repetitive tasks that could be improved through existing technology, automation or approved AI tools.
• Research and recommend practical solutions based on cost, usability, privacy, security and measurable organizational benefit.
• Assist with testing, rollout, documentation and staff training for tools approved by management.
• Help staff adopt responsible practices and escalate concerns involving confidential donor or beneficiary information, cybersecurity, accuracy or inappropriate use.
• Support organization-wide AI initiatives established by executive leadership; focus on practical implementation and user support.

4. Cross-Departmental Collaboration and Project Support

• Work constructively with Finance, Fundraising, Donor Care, Database Administration, Programs, Operations and external providers to understand operational needs.
• Coordinate assigned technology projects, including tasks, timelines, testing, communication and follow-up.
• Provide clear status updates, maintain project documentation and identify opportunities to reduce duplication, errors and unnecessary costs.
• Assist with time-limited operational needs when requested, while maintaining continuity of essential technology support.

Qualifications and Experience

• Diploma, degree or equivalent practical experience in information technology, computer systems or a related field.
• Experience troubleshooting common technical issues and providing helpful, professional end-user support.
• Strong organizational skills, sound judgment, clear communication and consistent follow-through.
• Ability to work responsibly with confidential information and follow information-security procedures.
• Willingness to learn Raiser’s Edge NXT, approved AI tools and nonprofit systems.
• Assets include experience with Microsoft 365, CRM platforms, external IT providers, process improvement and nonprofit operations.