The Karl - Laundry Operations Manager

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Job Title: Laundry Operations Manager

Full Time – Salary

Salary Range: $55,000 - $62,000

Location: The Karl / Revelstoke Mountain Resort

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The Karl is a luxury destination property located at Revelstoke Mountain Resort, one of North America’s most iconic year-round mountain destinations. Known for its legendary powder, expansive terrain, and authentic mountain culture, RMR delivers unforgettable experiences in every season.

Position Summary:

The Laundry Operations Manager oversees all laundry operations, ensuring the highest standards of cleanliness, quality, and efficiency for all linens, uniforms, and guest laundry services. This role leads the laundry team, manages daily operations, and coordinates with Housekeeping and other departments to ensure timely processing and delivery of laundry items. The Laundry Operations Manager is responsible for maintaining quality standards, optimizing productivity, managing inventory and equipment, and supporting team development while ensuring a safe, organized, and efficient working environment that enhances the overall guest and employee experience.

Key Responsibilities:

Guest Experience & Service

• Ensure all guest linens, uniforms, and laundry items meet The Karl’s luxury cleanliness and presentation standards
• Support timely processing and delivery of guest laundry requests and operational linen needs
• Address laundry-related guest and departmental concerns promptly and professionally to maintain service excellence

Operations & Department Oversight

• Oversee daily laundry operations, including washing, drying, pressing, folding, and distribution of linens and uniforms
• Ensure all laundry facilities, equipment, and work areas are clean, organized, and operating efficiently
• Monitor laundry productivity, quality control, and turnaround times to support operational needs across the property
• Manage inventory levels for linens, uniforms, chemicals, and laundry supplies while maintaining cost control and minimizing waste
• Coordinate with Housekeeping and other departments to ensure adequate linen availability and timely service delivery

Team Leadership

• Lead, coach, and develop laundry team members, including attendants and supervisors
• Conduct onboarding, training, and performance management to maintain operational and safety standards
• Foster a positive, accountable, and safety-focused team environment
• Ensure compliance with WHMIS, health and safety regulations, and proper chemical handling procedures

Administrative & Reporting

• Manage scheduling, staffing levels, and payroll to align with occupancy and operational demands
• Complete daily operational reports, including productivity, linen usage, equipment issues, and inventory tracking
• Maintain accurate records, maintenance logs, and communication with leadership and other departments
• Support preventative maintenance scheduling and vendor coordination for laundry equipment and systems

Qualifications

• Previous experience in housekeeping operations within a hotel or resort environment, with a strong understanding of luxury cleanliness and presentation standards
• Proven experience overseeing housekeeping functions, including room inspections, turnover, and public area maintenance
• Strong knowledge of cleaning procedures, chemical use (WHMIS), and health and safety standards
• Experience managing inventory, linen programs, and housekeeping supply controls
• Demonstrated leadership experience, including team supervision, training, and performance management
• Ability to coordinate effectively with Front Office and Maintenance to ensure timely room readiness and issue resolution

Skills & Competencies

• Guest-focused mindset with a passion for creating memorable experiences
• Strong problem-solving and decision-making abilities in a fast-paced environment
• Excellent communication and interpersonal skills
• High level of attention to detail, and time management
  
• Strong organizational, communication, and problem-solving skills
• Flexible availability, including evenings, weekends, and holidays
• Ability to multitask and prioritize competing demands

Benefits

• Complimentary Season’s Pass to Revelstoke Mountain Resort, providing access to world-class skiing and year-round mountain experiences
• Comprehensive Health, Dental, and Vision benefits following eligibility
• RRSP matching program after 6 months of employment
• Opportunities for career growth and advancement within a dynamic and expanding hospitality organization

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email [email protected]. NPC takes seriously its obligations under the Human Rights Code