Publié il y a 8 jours
Tier 1 Service Desk Associate
@ I M P Group International Inc.
Halifax, Nouvelle-Écosse
En bref
IMP Group International Inc. is hiring a Tier 1 Service Desk Associate in Halifax, Nova Scotia, to provide front-line IT support to end users. The role covers troubleshooting hardware, software and network issues, setting up devices, and supporting Microsoft applications and Office 365 with ConnectWise ticketing. Benefits include health and dental coverage, RRSP matching and training.
Responsabilités :
- Front-line technical support for user inquiries and basic computer issues
- Troubleshoot hardware, software and network connectivity problems
- Set up and maintain PCs, monitors, printers and multi-function devices
- Ticket ownership, documentation and escalation to Tier 2
Résumé des exigences :
- 1+ years of service desk, desktop support or IT systems experience
- Post-secondary education in computer science or related field, or equivalent
- Knowledge of operating systems, business applications and network systems
- Excellent communication and active listening skills
Outils et compétences
Source et dates
Site carrière / système de candidatures · successfactors
- Date publiée par l’employeur
- 2026-11-02
- Première détection par notre source
- 2026-11-03
- Mise à jour du dossier source
- 2026-11-03
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Candidatures encouragées | Autochtones, Personnes racisées, Personnes handicapées, Femmes |
| Formation | Collégial (DEC) (préféré) |
| Domaines d’études | computer science |
| Avantages mentionnés | Régime de retraite, Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
I M P Group International Inc.
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
We offer a wide set of capabilities so that your platform is supported well into the future.
Description complète de l’entreprise
IMP is rated as one of Canada’s best managed companies. The Aerospace Division is focused on providing top quality work on fixed and rotary wing aircrafts. IMP Aerospace has over 40 years experience providing support service on military aircraft with 1,500 employees performing repair, overhaul, modification, engineering and technical publications work for Canadian and International customers.
- Abonnés LinkedIn
- 14 412
- Personnes associées sur LinkedIn
- 585
- Bureaux déclarés
- Barnes Drive, Enfield, NS B2T 1L5, CA
- Catégories d’activité
- Military
- Professional Services
- Aerospace
- Autres noms enregistrés
- I M P Group International Inc.
- IMP Aerospace & Defence
- Spécialités
- Airframe Mechanics
- Aviation
- Engineering
- and Maintenance
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
IMP is rated as one of Canada’s best managed companies. The Aerospace Division is focused on providing top quality work on fixed and rotary wing aircrafts. IMP Aerospace has over 40 years experience providing support service on military aircraft with 1,500 employees performing repair, overhaul, modification, engineering and technical publications work for Canadian and International customers.
| Champ | Valeur |
|---|---|
| Secteur | Aviation and Aerospace Component Manufacturing |
| Taille | 1,001-5,000 employees |
| Siège social | Enfield, NS |
| Type d’organisation | Privately Held |
| Spécialités | Airframe MechanicsAviationEngineeringand Maintenance |
| Offres sur Jobsy | 103 |
| Voir la page |
A workplace that’s invested in your success. A team that truly values one another. A culture that is built upon integrity, passion and mutual respect. Are you ready to join a team of talented IT experts and take your career to new heights? If so, IMP Solutions is right for you. |
The Opportunity:
IMP Solutions, a division of IMP Group Limited, provides IT products and IT and business consulting services to clients across Canada. Headquartered in Halifax, Nova Scotia for over fifty years, IMP Group continues to stand for diversity and strength. IMP Group has gained a very strong reputation nationally, being named one of the 50 Best Managed Companies.
Our passion is working with organizations to provide innovative and cost-effective business solutions. Our consultants offer outstanding technical capabilities, solid business experience, and a commitment to customer-centered methodologies.
We are seeking a motivated and customer-focused Service Desk Associate to join our Managed Services team in Halifax, Nova Scotia. This role serves as the front line of technical support, providing timely and professional assistance to end users while ensuring a high standard of service delivery.
What You Will Do:
- Serve as front-line technical support, responding to user inquiries and resolving basic computer issues in a timely manner.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Take ownership of end-user issues including ticket validation, scheduling, updates, and documentation.
- Set up, configure, test, and maintain PCs, monitors, docking stations, printers, and multi-function devices.
- Provide IT support for Microsoft core business applications, operating systems and Office 365.
- Follow Service Desk procedures and escalate complex issues to Tier 2 support or vendors as required.
- Maintain quality documentation for troubleshooting and resolution activities.
- Utilize ConnectWise ticketing and support tools effectively.
- Complete assigned ConnectWise University training materials and blueprints.
- Contribute positively to a collaborative and professional team environment.
What You Need to Succeed:
- 1+ years of Service Desk, Desktop Support or Information Technology Systems experience
- Post secondary education in computer science or a related field. Equivalent combination of education and experience considered
- Understanding of operating systems, business applications, printing systems, and network systems
- Diagnostic skills of technical issues. Understand support tools, techniques, and how technology is used to provide services
- Excellent communication skills (written, verbal and active listening), interpersonal skills and the ability to perform professionally in a fast-passed environment
- Detail oriented, organized, excellent time management, and multi-tasking skills
- Customer focused – Patient, approachable, and able to adapt quickly to change
If you are interested in joining our winning team and have what it takes to be successful in a dynamic industry, we want to hear from you!
What We Offer You:
- Comprehensive health and dental benefits
- RRSP contribution matching
- Professional development and training opportunities
IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations and positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.
IMP Solutions is a division of IMP Group Limited.
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