Transit Dispatcher

The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.

Our Transit Services Department is looking for a dedicated Transit Dispatcher to join the team.

Position Responsibilities

Under general supervision, performs public transportation and paratransit (Conventional, Accessible and On-Demand) scheduling, routing and dispatching duties; operates a variety of communication equipment, including two-way radio, telephone, computer mobile dispatch terminal and scheduling systems; creates, maintains and monitors computerized driver manifests/schedules; and responds to requests for service and provides a variety of information to passengers and the general public. Acts as the liaison between Crew Chiefs/Operators and the on-call Supervisor.

• Arrange for substitute driver(s) when a driver(s) does not show up for a shift, calls in absent, or needs to be replaced during their shift.

• Monitor conventional service routes using various software to ensure integrity of schedules and public interface. Keeping the supervisory team abreast of service and employee statuses.

• Prepare, maintain, and monitor a variety of computerized and paper reports such as daily manifests, service requests, client information, driver hours, mileage, and passenger information for all Transit services.

• Consistently work towards maximizing efficiency. On-going monitoring of processes and schedules to improve services and provide the most effective service delivery. Keeping up to date with continuously improving dispatching techniques and technology.

• Comfortable with the use of two-way radio systems, cellphones, phones, emails, and text messages for communicating and receiving information. Proficient with use of computing and word processing programs.

• Provide clear and concise communication between operators, clients, supervisors, and other parties.

• Maintain excellent knowledge of streets, landmarks, and geography of the City of Grande Prairie.

Qualifications

• Completion of Grade Twelve supplemented by specialized training in a communication or a related field.

• Proficiency with Windows, spreadsheets, and word processing software.

• Must have the ability to successfully complete training of VIA software.

• Must demonstrate the ability to communicate effectively and constructively with department staff members, other City departments, the public and lead by example

• Two years of increasingly responsible communications, dispatch, and clerical experience.

Hours

Evenings and weekends, with the specific schedule to be determined by the immediate supervisor.

Compensation

Starting salary $31.12 per hour as per the CUPE Collective Agreement.

Benefits

Comprehensive benefits package. What We Offer | City of Grande Prairie (cityofgp.com)

Diversity & Inclusion

The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.

Selection Process

We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for an interview will be notified via phone or email.

1. To apply for this position, please utilize the "Apply Now" tab on this web page to submit your comprehensive cover letter and up-to-date resume.

2. Our application review process includes a thorough evaluation of all submissions. Short-listed candidates will be contacted for interview scheduling.

• This posting will be open until a suitable candidate(s) is/are found.

• This posting may be used to fill future vacancies in this position.

• This posting may be used to fill more than one position.

Note: After submitting your application and uploading your resume, you should expect to receive an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position.

To efficiently manage the high volume of applications we receive for each job posting, we are unable to address job-specific inquiries prior to the interview stage. However, if you progress to the job interview stage, we will gladly answer any questions you may have.