Transit Revenue Contract Coordinator

Are you a strategic contract professional driven to ensure public transportation operates smoothly and sustainably? Edmonton Transit Service (ETS) is looking for a dedicated Transit Revenue Contract Coordinator to oversee key revenue-generating and operational vendor agreements. In this role, you will manage major multi-year service contracts—including the regional Arc smart fare system, advertising, and parking revenue programs—ensuring vendors meet high standards for safety, reliability, and service levels. Working closely with regional municipal partners, external vendors, and internal teams, you will navigate contract negotiations, change management, and risk mitigation strategies. You will also play a key role in evaluating long-term contracted service models and leading regional initiatives like the U-Pass program. If you excel at building collaborative partnerships, driving financial compliance, and optimizing system performance, we encourage you to apply!

What will you do?

• Manage all operational aspects of multi-year revenue contracts, including the regional Smart Fare (Arc) system operating contract, the regional operating agreement, and UPASS, advertising and parking agreements
• Oversee vendor compliance with contracted service levels, proactively identifying and mitigating risks to safeguard organizational obligations
• Lead contract negotiations, change management mechanisms, and amendments in close collaboration with legal advisors
• Facilitate and lead regional U-Pass contract negotiations with post-secondary institutions and partner municipalities, including complex financial analysis
• Collaborate with vendors on system software enhancements, maintenance schedules, and feature design implementations on behalf of the region
• Investigate and resolve contractor-related operational incidents, service deficiencies, and public inquiries in coordination with client service teams
• Utilize data from systems like SAP Ariba, SAP ECC, and Quicksight reporting tools to track performance, conduct financial audits, and deliver strategic reports to leadership
• Build and maintain positive collaborative partnerships with transit system leaders, external suppliers, and regional municipal partners

• Bachelor's degree or Diploma in Management, Business Administration, or a related field
• Minimum of five (5) years of progressively responsible and diverse contract management and contract negotiation experience, preferably with revenue generating contracts

Assets:

• Supply Chain Management Professional (SCMP) certification
• Experience working with complex automated fare collection systems or regional transit governance structures

Skills required for success:

• Strong strategic planning, organizational, analytical, relationship management, and negotiation skills
• Excellent problem-solving abilities with the capacity to exercise a high degree of independent judgment
• Outstanding listening, facilitation, presentation, and written communication capabilities across diverse audiences
• Ability to interpret complex technical contract terms, administrative policies, and legal frameworks
• Contract negotiation skills
• Demonstrated adaptability to rapidly changing operational demands while maintaining high professionalism
• Alignment to our Cultural Commitments and Leadership Competencies ()
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment:

• Ability to occasionally support operational activities outside of regular business hours to address urgent system performance issues or outages

Work Environment:

• Occasional travel or site visits across the region to collaborate with municipal partners and vendors

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits

Up to 1 permanent full time position

Hours of Work: 33.75 hours per week

Salary Range: $38.012 - $47.562 (Hourly); $66,967.640 - $83,792.350 (Annually)

Recruitment Consultant: AG/SO

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation