Transportation Customer Service Specialist

Location: Brampton, ON (Hybrid, 4 days on-site)
Language: Strong written and verbal English communication skills. Fluency in at least one of the following languages - French, Mandarin, Cantonese, Italian, Spanish, or Portuguese - is required
Duration: Contract - 6 months, potential to extend
Pay Rate: $25–$26 per hour
Schedule: Monday to Friday, 7:00 AM to 3:00 PM
Background Check Requirement: Criminal background check and professional reference checks

About the Opportunity
Are you a customer service professional who thrives in a fast-paced, collaborative environment? We're looking for a bilingual Transportation Customer Service Specialist to join a dynamic transportation team in Brampton, supporting daily operations and delivering exceptional service.

In this role, you'll work closely with customer service representatives, analysts and managers to keep communication flowing and transportation activities running smoothly. This is a great opportunity to bring your customer service expertise to a transportation-focused environment, even if you haven't worked in the industry before.

What's In It for You
• Opportunity to gain valuable transportation and logistics experience.
• A supportive, team-oriented environment where collaboration matters.
• Hybrid work arrangement with Fridays working from home.
• Strong potential for contract extension and opportunities for growth.

Your Responsibilities
• You'll provide responsive, professional customer service while supporting daily transportation operations.
• You'll collaborate with analysts, customer service representatives and managers to address inquiries and resolve issues.
• You'll communicate clearly with internal teams and stakeholders to ensure timely updates and follow-through.
• You'll help coordinate information across various transportation categories and operational priorities.
• You'll maintain accurate records and use Microsoft Office tools to support day-to-day activities.

Skills and Qualifications
• Previous customer service experience, ideally in a fast-paced or operations-focused environment.
• Strong written and verbal English communication skills, with fluency in at least one of the following languages - French, Mandarin, Cantonese, Italian, Spanish, or Portuguese.
• Proficiency in Microsoft Office applications.
• Excellent interpersonal skills and a customer-first approach.
• Strong organizational skills, attention to detail and the ability to manage competing priorities.
• A collaborative, adaptable mindset and willingness to learn.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates. We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.