Unit Clerk/O.R. Booking Clerk - Royal Columbian Hospital

Salary

The salary range for this position is CAD $31.19 - $31.19 / hour
Job Summary

At Fraser Health, our Mission, Vision, and Values guide everything we do. As one of British Columbia's leading hospitals, Royal Columbian Hospital offers exciting opportunities for individuals who are passionate about making a difference in healthcare and serving their community.

Whether you're providing direct patient care, supporting clinical operations, delivering specialized services, or contributing behind the scenes, every role at Royal Columbian Hospital plays a critical part in delivering exceptional care and improving the health of the communities we serve.

Working at Royal Columbian Hospital means joining a collaborative, innovative, and dedicated team in a fast-paced environment where growth, learning, and professional development are encouraged and supported.

Why Choose Fraser Health?

We are committed to supporting our employees through comprehensive benefits, career advancement opportunities, and programs designed to promote well-being and work-life balance.

Experience the exceptional benefits of working with us:

Comprehensive 100% Employer-Paid Benefits
Enjoy peace of mind with extended health and dental coverage for eligible employees.

Generous Vacation Entitlement Take the time you need to rest and recharge with vacation benefits that grow with your years of service.

Benefit Portability
Transfer your benefits seamlessly from another HEABC employer.

Immediate Pension Enrollment
Start building your future from day one with a defined Municipal Pension Plan.

Maternity and Parental Leave Top-Up
Eligible employees may receive additional financial support while growing their families.

Flexible Scheduling Opportunities
Many departments offer scheduling options that help support a healthy work-life balance.

TransLink Pass Subsidy
Save on commuting costs with a 50% subsidy on eligible TransLink passes.

Employee Discounts and Perks
Access a variety of discounts, wellness programs, learning opportunities, and employee support resources.

Eligibility for benefits and programs is based on employment status and applicable collective agreements.

Grow Your Career at Royal Columbian Hospital

Royal Columbian Hospital is a provincial referral centre, Level 1 Trauma Centre, and one of British Columbia's busiest hospitals, providing employees with unique opportunities to develop their skills, work alongside highly specialized teams, and contribute to the delivery of exceptional patient care.

Whether you're beginning your career, looking for a new challenge, or seeking opportunities for advancement, Royal Columbian Hospital offers a rewarding environment where you can make a meaningful impact every day.

Join our team and discover how your talents can help shape the future of healthcare at Royal Columbian Hospital.

Detailed Overview

Reporting to the Manager, the Unit Clerk/Operating Room (O.R.) Booking Clerk performs a variety of clerical duties related to the operation of a patient care area including such duties as acting as a communication link for the Unit by transcribing and processing physician's orders; coordinating patient appointments; arranging patient tests and receiving results; preparing, distributing and making revisions to the daily and weekly O.R. slates using a computerized scheduling system. Maintains patient and surgical information by entering data information into computer, reviews booking forms, maintains and files other records related to booking procedures. Communicates with O.R. medical staff and offices as well as various hospital departments regarding surgical bookings, changes and revisions to the surgical slates. Prepares statistical reports for the Ministry of Health.

Responsibilities

1. Prioritizes, processes, coordinates and transcribes physician's orders and performs necessary follow up action.
2. Acts as a communication link for the Unit by contacting other hospitals and departments, including collaborating with bed booking by exchanging information related to bed availability to assist in admissions, discharges and transfers. Answers telephones; transfers calls, takes messages or answers routine enquiries. Receives patient test results. Receives visitors, provides information and directs to appropriate area.
3. Schedules, books and coordinates patient appointments by receiving appointment requests, making follow-up appointments, adjusting arrangements as directed in accordance with patient and facility requirements and assigning to the appropriate time, date and location. Arranges patient tests. Maintains appointment diaries by arranging and confirming appointments.
4. Reviews surgical booking packages for completeness, such as surgery to be performed, lab work, pre-admission tests, special equipment, surgical assists, and computer documentation as per established policies and procedures.
5. Prepares, updates and distributes daily and weekly O.R. slates using a computerized scheduling system by gathering patient information such as patient name, type of surgery, attending physician. In collaboration with the Surgeon's office, assigns patients to the O.R. slate according to type and expected duration of surgery.
6. Adjusts the initial slate according to information such as changeovers procedures, blood required and staff required to ensure effective and efficient utilization of surgical beds. Notifies respective areas of adjustments and/or changes made to the O.R. slate.
7. Coordinates activities with O.R. medical staff and offices as well as various departments regarding surgical bookings. Notifies appropriate areas of discrepancies or adjustments to be made to the O.R. slate.
8. Notifies Bed Management of surgeries to confirm bed allocation for inpatient admissions when the patients to be admitted exceed the established guidelines to ensure effective and efficient utilization of surgical beds.
9. Inputs patient information into computer and maintains current computerized surgical waiting list for surgical procedures. Monitors surgical cancellations and reschedules according to established policies and procedures.
10. Assists in maintaining current records for physician's vacations, on-call schedules, requests and acceptance of unused surgical blocks in order to book procedures effectively. Makes revisions to booking model as directed.
11. Adheres to surgical booking bed map guidelines.
12. Maintains filing system by performing duties such as indexing, labeling and filing materials.
13. Assists in preparing and maintaining statistics and waitlists by running reports required by the Ministry of Health to ensure pertinent data is shared and appropriate utilization of the Operating Room is maintained.
14. Participates in creating and maintaining a safe and healthy work environment by understanding and following Health and Safety rules, regulations and practices such as fires and disasters.
15. Participates in Continuous Quality Improvement activities to enrich and advance various processes through the effective use of resources to meet the needs of the customer.
16. Performs other related duties as required.

Qualifications

Education and Experience

Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk program plus one year's recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to keyboard at 40 w.p.m.
• Ability to organize work.
• Ability to operate related equipment.
• Ability to utilize a variety of computer software applications.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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1. Prioritizes, processes, coordinates and transcribes physician's orders and performs necessary follow up action.
2. Acts as a communication link for the Unit by contacting other hospitals and departments, including collaborating with bed booking by exchanging information related to bed availability to assist in admissions, discharges and transfers. Answers telephones; transfers calls, takes messages or answers routine enquiries. Receives patient test results. Receives visitors, provides information and directs to appropriate area.
3. Schedules, books and coordinates patient appointments by receiving appointment requests, making follow-up appointments, adjusting arrangements as directed in accordance with patient and facility requirements and assigning to the appropriate time, date and location. Arranges patient tests. Maintains appointment diaries by arranging and confirming appointments.
4. Reviews surgical booking packages for completeness, such as surgery to be performed, lab work, pre-admission tests, special equipment, surgical assists, and computer documentation as per established policies and procedures.
5. Prepares, updates and distributes daily and weekly O.R. slates using a computerized scheduling system by gathering patient information such as patient name, type of surgery, attending physician. In collaboration with the Surgeon's office, assigns patients to the O.R. slate according to type and expected duration of surgery.
6. Adjusts the initial slate according to information such as changeovers procedures, blood required and staff required to ensure effective and efficient utilization of surgical beds. Notifies respective areas of adjustments and/or changes made to the O.R. slate.
7. Coordinates activities with O.R. medical staff and offices as well as various departments regarding surgical bookings. Notifies appropriate areas of discrepancies or adjustments to be made to the O.R. slate.
8. Notifies Bed Management of surgeries to confirm bed allocation for inpatient admissions when the patients to be admitted exceed the established guidelines to ensure effective and efficient utilization of surgical beds.
9. Inputs patient information into computer and maintains current computerized surgical waiting list for surgical procedures. Monitors surgical cancellations and reschedules according to established policies and procedures.
10. Assists in maintaining current records for physician's vacations, on-call schedules, requests and acceptance of unused surgical blocks in order to book procedures effectively. Makes revisions to booking model as directed.
11. Adheres to surgical booking bed map guidelines.
12. Maintains filing system by performing duties such as indexing, labeling and filing materials.
13. Assists in preparing and maintaining statistics and waitlists by running reports required by the Ministry of Health to ensure pertinent data is shared and appropriate utilization of the Operating Room is maintained.
14. Participates in creating and maintaining a safe and healthy work environment by understanding and following Health and Safety rules, regulations and practices such as fires and disasters.
15. Participates in Continuous Quality Improvement activities to enrich and advance various processes through the effective use of resources to meet the needs of the customer.
16. Performs other related duties as required.

Education and Experience

Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk program plus one year's recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to keyboard at 40 w.p.m.
• Ability to organize work.
• Ability to operate related equipment.
• Ability to utilize a variety of computer software applications.