Use Case Governance and Operations Manager

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Position Title: Use Case Governance and Operations Manager

Position Type: Regular - Full-Time ​

Requisition ID: 44338

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In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.

About the role.

The Use Case Governance & Operations Manager is responsible for establishing and maintaining the standards, governance frameworks, and operational controls that ensure AI solutions are safe, effective, compliant, and scalable across McCain. Reporting to the VP, Artificial Intelligence, this role leads Responsible AI governance, risk classification, stage-gate reviews, portfolio reporting, and audit readiness while maintaining clear independence from use case intake and prioritization activities. The position partners closely with AI, Engineering, Risk, Privacy, and Business stakeholders to uphold quality standards and build trust in McCain’s AI solutions.

What you’ll be doing.

• Own and continuously enhance McCain’s Responsible AI standards across fairness, accuracy, reliability, transparency, privacy, and accountability.
• Establish evaluation methodologies, quality thresholds, and governance criteria for AI use cases throughout their lifecycle.
• Lead and facilitate stage-gate reviews from solution design through deployment and ongoing operational monitoring.
• Maintain AI evaluation frameworks, testing datasets, validation practices, and red-teaming processes.
• Own and administer the Green/Yellow/Red (RAG) risk classification process across the AI portfolio.
• Partner with Enterprise Risk, Privacy, and Architecture stakeholders to ensure governance and policy alignment.
• Deliver portfolio-level reporting on use case status, quality metrics, adoption, value realization, incidents, and model performance.
• Drive continuous improvement initiatives that strengthen AI governance, quality, and operational excellence.
• Ensure documentation, model records, decision logs, and governance controls support audit and compliance requirements.
• Provide governance leadership and guidance across the AI organization while maintaining appropriate separation of duties from demand intake and prioritization.

What you’ll need to be successful.

• Bachelor’s degree in Computer Science, Engineering, Risk Management, or a related field; advanced degree preferred.
• 8+ years of experience in AI/ML governance, model risk management, technology audit, risk management, or a related discipline.
• 2+ years of people leadership or management experience.
• Strong knowledge of AI/ML evaluation methodologies, testing frameworks, and model performance measures.
• Experience applying Responsible AI frameworks such as NIST AI RMF, EU AI Act, ISO/IEC 42001, or similar standards.
• Expertise in risk classification, governance processes, compliance controls, and stage-gate review methodologies.
• Experience developing portfolio reporting, analytics, and operational performance metrics.
• Demonstrated ability to maintain high quality standards while enabling business agility and innovation.
• Excellent communication, stakeholder management, and executive presentation skills.
• Experience within a large enterprise, regulated industry, or consumer packaged goods environment is considered an asset.

About the team.

The Use Case Governance & Operations Manager is part of McCain’s Artificial Intelligence organization and reports directly to the VP, Artificial Intelligence. This leadership role works closely with AI Deployment & Enablement, AI Platform & Engineering, Knowledge Engineering, Enterprise Risk, Privacy, and Architecture stakeholders. The position includes people leadership responsibilities and serves as the central owner of AI governance, quality standards, and operational oversight across McCain’s AI portfolio.

About McCain.

Click Here to learn more about McCain and how we provide opportunities to make an impact that matters.

Leadership principles.

At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.

AI & Digital Capabilities.

At McCain, AI and digital capabilities are part of how we work and innovate. We value curiosity toward emerging technologies and the thoughtful, responsible use of AI-enabled tools to improve outcomes as part of our future-ready culture.

The McCain experience.

We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you’ll find opportunities to learn, grow, and thrive. Join us and experience why we’re better together.

Our purpose is grounded in building meaningful relationships. We’re big believers in the power of working together in person—it helps us stay connected, collaborate more effectively, and grow as a team. At the same time, we recognize the importance of flexibility. Most office-based roles follow a hybrid model, with the option to work remotely two days a week. There may be exceptions depending on the role and location, so we encourage you to speak with your recruiter for more details.

Compensation Package: $111,700.00 - $149,000.00 . CAD annually + Bonus Eligibility

The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs. This posting is for an existing vacancy.

Benefits: At McCain, we’re on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned with applicable law and can vary by work level, location, and nature of the role. Additional benefit detail available during the application process.

Your well-being matters to us, and we’re here to provide you with the necessary resources to support you in being your best self at work — and at home.

McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know, and we will work with you to find appropriate solutions.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here.

Job Family: Information Technology
Location(s): CA - Canada : Ontario : Toronto

Company: McCain Foods (Canada)