Vice President Of Operations

Vice President of Operations

Gestion Zagora — Edmonton, Alberta, Canada (On-site)

Job Summary

Gestion Zagora is a dynamic company specializing in real estate management. Operating for over 5 years, the company owns and manages a diverse portfolio of residential properties across Montreal, the South Shore, Gatineau, Quebec City, and Cornwall. As part of our continued growth and expansion into new markets, we are seeking an experienced and strategic Vice President of Operations to join our executive leadership team in Edmonton.

Reporting directly to the company's senior leadership, the Vice President of Operations will oversee the company's day-to-day operations, drive operational excellence, and ensure that all departments and business units operate efficiently and effectively. This individual will play a critical role in implementing the company's strategic objectives, optimizing processes, managing resources, and supporting the continued growth of Gestion Zagora.

Oversee the company's overall operations, ensuring efficiency, accountability, and alignment with corporate objectives.
Develop, implement, and execute operational strategies that support the company's short-term and long-term growth.
Lead, manage, and supervise department heads and operational teams across the organization.
Establish clear departmental objectives, performance expectations, and measurable KPIs.
Monitor operational performance and implement improvements to increase productivity and efficiency.
Oversee property management operations, including leasing, maintenance, tenant relations, and building administration.
Ensure consistent operational standards and procedures across the company's property portfolio.
Work closely with senior management to develop and execute business strategies and organizational priorities.
Manage departmental budgets, operational expenses, and resource allocation to ensure financial efficiency.
Identify opportunities to reduce costs, improve profitability, and maximize operational performance.
Develop and implement internal policies, procedures, and systems to support scalable operations.
Monitor organizational performance through regular reporting, KPI analysis, and performance reviews.
Ensure compliance with applicable laws, regulations, contractual obligations, and internal company policies.
Oversee the implementation and optimization of operational technologies, software, and management systems.
Identify operational risks and develop strategies to mitigate potential challenges.
Foster a culture of accountability, collaboration, continuous improvement, and high performance.
Support recruitment, employee development, succession planning, and leadership initiatives in collaboration with HR.
Build and maintain strong relationships with external partners, contractors, suppliers, and service providers.
Represent the company in operational meetings and strategic business discussions.
Perform other executive responsibilities as required.

Bachelor's degree in Business Administration, Operations Management, Real Estate, or a related field. A Master's degree or MBA is considered an asset.
7–10 years of progressive management experience, preferably in real estate, property management, or multi-site operations.
Previous experience in a senior leadership or executive management position.
Strong understanding of residential property management and operational processes.
Proven experience managing multiple departments, teams, and business operations.
Demonstrated ability to develop and execute operational strategies aligned with business objectives.
Strong financial acumen, including budgeting, forecasting, expense management, and financial performance analysis.
Experience establishing KPIs, monitoring performance, and implementing process improvements.
Excellent leadership, decision-making, and problem-solving abilities.
Strong negotiation, communication, and interpersonal skills.
Ability to manage complex projects and competing priorities in a fast-paced environment.
Strong knowledge of business operations, organizational development, and performance management.
Excellent organizational skills and attention to detail.
Fluency in English, both written and spoken. French proficiency is considered an asset.
Strategic mindset, high level of accountability, adaptability, and results-oriented approach.