Visitor Services Supervisor

Job Information
Job Title: Visitor Services Supervisor
Job Requisition ID: 89142
Ministry: Forestry and Parks
Location: Lac La Biche
Full or Part-Time: Full time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Temporary (Up to 12 months)
Scope: Open Competition
Closing Date: November 30, 2026
Classification: Program Services 2

Salary: $2,562.61 to $3,361.54 bi-weekly ($66,884 - $87,736/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

Please visit Ministry of Forestry and Parks to learn more.

Role Responsibilities

The Visitor Services Supervisor provides leadership and operational oversight for the delivery of visitor services within Alberta Parks. The role supervises permanent and seasonal staff and is responsible for recruitment, onboarding, training, scheduling, coaching, performance management, occupational health and safety, and ensuring staff are prepared to respond to operational and emergency situations.

The position oversees day-to-day visitor service operations, including campground reservations and registration, visitor center services, retail operations, information services, cash handling and revenue reconciliation. It ensures visitors receive safe, timely and high-quality service while resolving customer concerns and responding to changing operational needs.

The role is also responsible for program budget administration, revenue and expenditure monitoring, inventory and financial processes, and supporting the management and monitoring of applicable service contracts. It works collaboratively with Park Rangers, Conservation Officers, Visitor Engagement, maintenance teams, other Alberta Parks program areas, contractors, municipalities and tourism organizations to support coordinated service delivery.

A key component of the position is continuous improvement. The Visitor Services Supervisor evaluates staff and visitor feedback, monitors service delivery and performance measures, identifies operational efficiencies, and recommends improvements to ensure programs remain responsive, effective and aligned with Alberta Parks priorities. The position requires a high degree of independent judgment, adaptability, problem solving and leadership in managing staffing, customer service and operational issues.

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Qualifications

University graduation in a related field (Business administration, parks and recreation, public administration, natural resources, Communication or others); no experience required; or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.

Additional Requirements:

• A valid Class 5 Driver’s Licence.
• Valid Standard First Aide &CPR level C + AED Certificate
• Drivers Abstract
• Criminal Record Check
• Strong customer and visitor service skills, including the ability to effectively address inquiries, concerns and challenging service situations.
• Leadership skills and the ability to provide direction, coaching and support to staff.
• Strong organizational and planning skills with the ability to manage competing operational priorities.
• Strong verbal and written communication skills.
• Problem-solving and decision-making skills and the ability to respond effectively to changing operational requirements.
• Ability to establish and maintain effective working relationships with staff, stakeholders and other program areas.
• Proficiency with Microsoft Office applications and the ability to work with computer-based operational systems.

Assets to the role include the following:

• Experience supervising or leading permanent and/or seasonal staff.
• Experience recruiting, onboarding, training, scheduling, coaching or supporting employee performance.
• Experience working in parks, recreation, tourism, hospitality, visitor services or a similar public-facing operational environment.
• Experience with campground, visitor centre, reservation or other visitor-service operations.
• Experience responding to complex customer complaints or escalated service situations.
• Experience with cash handling, revenue reconciliation, expenditure monitoring, invoicing or budget administration.
• Experience with retail operations and inventory management.
• Experience supporting contracts, service agreements or vendor relationships.
• Experience developing or implementing operational procedures, service standards or continuous-improvement initiatives.
• Experience working in a seasonal or high-volume operational environment where priorities and staffing requirements change frequently.
• Food Safety Course
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

This position works Monday to Friday, 8:00 AM-4:30 PM, 36.25 hours a week.

In your application, please include a cover letter detailing your interest and role-related experience.

Instructions for your Resume:

• Include date ranges (month and year) associated with all education and work experience – we are unable to assess resumes without this information.
• Indicate whether your work experience was casual, part-time or full-time.
• Example: Foreman: Jan 2016 – June 2019 (PT, 3 eight-hour shifts per week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service.
• Public Service Pension Plan (PSPP)
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.

How To Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply online. Please see Job Application Resources for more information.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.

It is also recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Rashi Vaktania at [email protected].