Volunteer Coordinator and Digital Media Strategist

Job Synopsis

The Volunteer Coordinator leads MCC Alberta’s Volunteer Strategy at the thrift shop, including recruitment and orientation of new Thrift volunteers, and ongoing support, coaching, and training for volunteers in their various roles. This salaried full-time position will interact directly with 80 + volunteers, leading the efforts of volunteer communication and recognition.

This leadership role is a balance of administrative and people work. The Volunteer Coordinator will have daily interactions with staff, volunteers, customers, and donors, as well as time at the computer to plan, recruit and process applications, and maintain volunteer records in the database.

The digital media strategist works as part of the MCC Alberta Thrift Marketing team. This role is responsible for the creation of digital media for the four Thrift Shops in AB (Taber, Lethbridge, Calgary, Edmonton). This includes but is not limited to videography, editing, delivering files in a format applicable for various mediums.

MCC is a charitable organization that partners with churches and community organizations worldwide to walk with people who are disadvantaged. MCC supports activities that provide emergency assistance, reduce poverty, and promote healthy communities, sustainable living and alternatives to violence. As an internationally recognized NGO, MCC currently serves in more than 45 countries with over 475 partners, 1000 staff and 40,000 volunteers.

Applicants must be legally able to work in Canada for the duration of their employment. Successful candidates will be required to complete a Police Records Check upon hire.

Job Details

Salaried Employee -Full Time at 1 FTE

Qualifications

All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

Required

Volunteer Management & Customer Service:

• Proven success in volunteer management – recruiting, leading, training, evaluation, appreciation.
• Experience with volunteer management software e.g. Volgisitics.
• Strong interpersonal skills with people of all ages and backgrounds, and a demonstrated ability to work with people from diverse experiences and life situations.
• The ability to engage volunteers in creating a positive, customer centric, welcoming atmosphere within the shop, balancing patience, creativity, humour, and energy.
• Ability to engage and influence others to achieve organizational goals.
• Ability to make quick and thoughtful decisions

Digital Media:

• Experience in writing scripts to meet the intended goals of the video/post, geared to the target audiences.
• Direct and record the videos in accordance with the MCC digital media guidelines and ensuring compliance with all MCC privacy policies
• As part of the MCCA Thrift Marketing team, work in collaboration with the other members in the planning and prioritization of digital media efforts.
• Deliver digital media that can be used both by MCCA and MCCC, in formats required for different medium.

Communication:

• Excellent oral and written communication skills in English.
• Ability to communicate and enforce policies.
• Ability to relate well and communicate effectively with volunteers, staff, the public, and volunteer groups of all ages and backgrounds through a variety of methods. e.g. in-person, email, newsletters.
• Able to effectively deal with conflict in all areas of the shop (staff, volunteers, donors, customers).

General:

• Commitment to the operating principles of MCC Thrift and the values of MCC including a heart for justice and active peacemaking.
• Intermediate working knowledge of MS Office programs including Excel, Outlook, Word, and general comfort with computers. Ability to learn and adopt new software.
• Required to occasionally work non-standard hours, including evenings and Saturdays.
• Able to lift 50 lbs. and exert 11 to 25 lbs. of force frequently.
• Able to spend 6 or more hours of intermittent standing or walking in a standard workday.
• Able to repeatedly bend or stoop to floor level shelves and able to reach upper shelves with use of a stool or a ladder when necessary.
• Ability to travel easily within Calgary city limits and surrounding area to visit potential partners and pick up supplies.

Preferred

• Awareness of second-hand market operations and trends
• Knowledge of antiques, collectibles, and brand recognition

Key Responsibilities

Digital media

• Create Shop specific social media content according to the local, and provincial campaigns and priorities
• Post all Shop social media videos, reels and ads per the direction of the Shop Leadership, per MCC Brand and Marketing guidelines
• Attend all provincial marketing meetings
• Serve as a brand advocate and ambassador for MCC mission and values in every interaction with customers and donors, being proactive in promoting positive public, staff, and volunteer relations

General

• Implement the provided strategies for volunteer recruitment and retention, using the resources provided by the Prairie MCC Volunteer Services Manager.
• Strategize to meet the volunteer needs of the Shop as communicated by the Managers, Team Members, and Provincial Thrift.
• Manage the life cycle of volunteers – recruitment, orientation, training, check-ins, recognition, care, exit interviews.
• Regularly communicate with volunteers through conversation, in-shop communication, emails, and newsletters to keep them informed of policies, procedures, and events.
• In partnership with the General Manager, actively network with schools, churches, community and local organizations to promote volunteerism and build foundational relationships for the thrift shop.
• Host volunteer groups.
• Organize information sessions between MCC Alberta staff and volunteers.
• Collect volunteer feedback and impact stories, using it to improve systems and inspire others.
• Maintain up to date and accurate volunteer records in the database.
• Participate in network opportunities with other Volunteer Coordinators, led by the Prairie MCC Volunteer Manager.
• Ensure the volunteer break room is clean, tidy, and well stocked.
• Respond to customer, donor, and volunteer questions or concerns as needed
• Provide back-up support for other staff including opening and closing of shop (cash registers, daily reconciliations, etc.) when other staff are not available.

Health & Safety

• Proactively support volunteers with reminders of proper lifting techniques, and the provision of tools to help with heavy lifting.
• Adhere to Health & Safety Guidelines as established by law and the organization.
• Be proactive in maintaining clean workspaces that meet health & safety standards.

Start Date

02 Nov, 2026

Salary Details

Base salary: $54,116

Benefits

Employer paid health, dental & vision, AD&D, Life - available upon hire. Matching 5% RRSP program. Optional critical illness coverage.