Warehouse Call Pickup Associate - Days (M-F 9am-5:30pm)

JOB DESCRIPTION

Position Title: Warehouse Call Pickup Associate

Department: Warehouse

Position Reports to: Warehouse Supervisor

Position Summary:

The Warehouse Call Pickup Associate is responsible for the accurate, safe, and efficient selection, assembly, and staging of customer orders using paper-generated pick lists, RF technology, and material handling equipment. This role is critical to ensuring customer orders are prepared accurately and on time for pickup while upholding Flanagan Foodservice’s standards for productivity, food safety, product quality, and customer service.

Working in a fast-paced warehouse environment, the Warehouse Call Pickup Associate is expected to consistently meet established performance, accuracy, and safety targets. This position plays a key role in supporting operational efficiency and delivering a positive customer experience through attention to detail, teamwork, and adherence to company policies and procedures.

Key Responsibilities:

Pick-up Duties

• Monitor and service the customer door pick-up orders
• Maintain professional and courteous interaction with external customers
• Ensure pick-up customers sign-off on pick sheet items as received
• Ensure temperature is taken and recorded on pick sheet and is provided to front reception
• Maintain the pick-up orders in the proper staging areas in specified climates
• Ensure company logo professional work attire is worn at all times

Productivity & Performance

• Meet or exceed departmental productivity targets and engineered labor standards
• Maintain high levels of order accuracy, efficiency, and customer service
• Support daily operational objectives and service level commitments
• Communicate operational information effectively with co-workers during shifts and shift handovers

Order Selection

• Accurately select customer orders using warehouse management systems (WMS), RF scanning equipment, and order documentation
• Verify product descriptions, quantities, lot codes, and storage locations during the picking process
• Build pallets according to Flanagan Foodservice pallet building standards and customer delivery requirements
• Maintain product quality and integrity by handling products safely and preventing damage during selection and transportation
• Follow established picking routes, warehouse procedures, and food safety standards to maximize efficiency and accuracy
• Scan products and apply labels accurately while building pallets in the required sequence.
• Prepare completed pallets for shipment to customers
• Inspect trailers and vehicles to ensure compliance with food safety and company standards
• Safely lift, move, and load food and other products weighing up to 80 lbs onto pallets, trailers, and into customer vehicles

Loader Duties

• Load customer orders into trailers safely, accurately, and efficiently
• Ensure trailers are secured and positioned safely at loading docks
• Prepare trailers for food distribution in accordance with food safety procedures
• Complete all required loading documentation accurately and on time

Receiver Duties

• Receive inbound shipments and verify products against shipping documentation
• Ensure trailers are secured and positioned safely at receiving docks
• Inspect incoming products for quality, accuracy, and compliance with food safety standards
• Complete all required receiving documentation accurately and on time

Inventory Control

• Report inventory discrepancies, damaged products, empty locations, and slotting errors promptly
• Follow inventory rotation procedures when picking following FIFO (First In, First Out) procedures
• Maintain inventory accuracy through proper scanning, verification, and product handling procedures

Equipment Operation

• Safely operate authorized material handling equipment, including:
  • Electric Pallet Jacks
  • End Riders
  • Reach Trucks (where certified)
  • RF Scanning Equipment
• Conduct pre-shift equipment inspections and report defects or safety concerns immediately
• Follow all equipment operating procedures, training requirements and safety regulations

Standard Operational Requirements

• Complete and keep up to date on all Health & Safety, Food Safety and Quality Assurance training pertinent to the role
• Responsible for reporting any and all concerns related to the Health & Safety, safe handling and integrity of all items received, stored and distributed by Flanagan Foodservice
• Adherence to all Health & Safety, Food Safety and WHMIS practices
• Follow safe and efficient work procedures to meet customer requirements including maintaining a clean and safe environment
• Other duties as assigned

Qualifications & Experience:

• Minimum 2 years of experience in warehousing and MHE usage
• Ability to read, understand, and follow operational instructions
• Strong attention to detail and commitment to accuracy
• Ability to work independently and within a team environment
• Strong attendance and reliability record
• Commitment to workplace safety and food safety standards

Additional Requirements:

• Exceptional communication skills with the ability to engage professionally with customers, suppliers, and colleagues
• Strong ability to manage competing priorities and perform effectively under pressure
• Standing and walking for extended periods of time
• Frequent bending, twisting, reaching, pushing, and pulling activities
• Lifting up to 50 lbs (23 kg) on a regular basis
• Ability to work in temperature range environments: dry, cooler and freezer
• Capable of performing repetitive physical tasks safely and efficiently

Be Part of the Legacy!

All employees of our company must demonstrate adherence to all Health & Safety and Food Safety practices as well as all Company’s policies and procedures.

We are not currently using Artificial Intelligence (AI) as part of our recruitment screening process.

The company is an equal opportunity employer, and has an accommodation process in place to provide accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please let us know by submitting your request to

[email protected]

so that arrangements can be made for the appropriate accommodations.