Wholesale Relationship Manager

What We're Looking For:

We are looking to hire a Wholesale Relationship Manager for our team. Monogram’s Wholesale division is our fastest growing units in the company, and supports partners of all shapes and sizes, from single cafes and bakeries, to multi-location concepts, offices or hospitality projects across Canada and the world. Your primary responsibility is to build meaningful relationships with our wholesale partners, and find ways to support and meet their unique needs. The heartbeat of our wholesale program is being there for our partners with generous hospitality and warmth.

We are looking for someone who is warm, kind and can happily support wholesale accounts of all shapes and sizes with both empathy and excitement. You have coffee experience, love the specialty industry, and keep up with the latest innovations around the world in retail concepts, brewing and roasting technique, and general hospitality approach. You find joy in supporting our partners and seeing them succeed.

Necessary Skills:

Organized: A highly detailed and organized person who loves systems, documentation and following process.

Relationship Builder: You love learning about each of our partners, their communities, what makes them unique, and what special challenges they experience.

App Savvy: Comfortable around spreadsheets, CRM apps, and using other tools to help you with organization and efficiency.

Resourceful: Each partner presents unique needs that require creative problem solving to meet.

Inspirational: You are passionate about making it easy for people to discover the world of coffee.

Your main responsibilities will be:

Main Point of Contact: You'll be the go-to person for our partners, helping them with daily requests or long-term goals.

Onboarding: You’ll walk alongside our new partners from setting them up on our platforms and systems to supporting their brews and education.

Relationship Building: Intentional efforts towards getting to know our partners personally and the communities they serve.

Analytics: Responsible for updating and maintaining our data, generating reports at regular cadence, and using the CRM daily, all to help drive strategy.

Tastings: From progressive tasting events and coffee showcases, to hosting potential new customers, you might find yourself around the world sharing our coffee.

Prospecting: Identify new potential partners and get them excited about Monogram!

Who are we?

Monogram’s mission is to make it easy for people to discover the world of coffee. The idea of creating coffee so good it sparks your imagination, and using that as a way to bring people together hasn’t changed since day 1 on our humble coffee cart. Now we source, roast and share our coffee with people in our flagship cafes in Canada, and in homes and through wholesale partnerships throughout the world. We have aspirations for our coffee to be enjoyed all over the world, and to continue to focus on developing meaningful, long-term relationships with some of the world’s best coffee producers, and sharing their stories with our customers.

Amazing coffee is just one small part of who we are. To us, it represents an incredible opportunity to positively change people’s lives, through meaningful connection and generous service. It’s about leaving things better each day- for our people, our relationships and our environment. And, if we can spark someone’s imagination along the way, then we’ve done our jobs.

Our company culture can be summed up as a warm invitation to explore the wonders of coffee. We encourage communication, discovery and play with coffee, alongside building relationships, supporting and appreciating each other. Whether it’s at our HQ or at a global tasting, being at Monogram means it’s a safe space to be your unique self and explore the wonders of coffee with a team.

Perks

• free cafe drinks

• free bag of coffee a month

• discounts on food, drinks, equipment and merch purchased

• coffee learning opportunities

• staff events

• health spending account

• investment matching program

Schedule, Expectations and Compensation

You will be directly reporting to one of Monogram's co-founders and will be stationed primarily at our offices at our HQ, if not out and about visiting our Wholesale Partners.

• Flexible availability

• Job Type: Full-time hourly

Compensation disclosed during the interview

We are committed to an equitable hiring process and we work hard to be a team that supports, listens and learns about our diverse community in order to create a safe space for our team and the community that we serve.⁠

To apply, send both a resume as well as a cover letter describing why this would be a great fit for you.

Job Type: Full-time

Pay: From $56,000.00 per year

Benefits:

• Dental care

• Extended health care

• Paid time off

• RRSP match

Work Location: In person