Workplace Experience & Operations Coordinator

At Bond, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.

We are looking for a dynamic and organized Workplace Experience & Operations Coordinator who will be integral to ensuring smooth office operations, optimal space utilization, and a safe, engaging environment for employees and visitors. The ideal candidate is a people-centric individual with a magnetic personality, exceptional communication skills, and a proactive approach to problem-solving.

Internal Title: Coordinator, Engagement Operations

Responsibilities

Space Planning & Office Management

• Collaborate with senior management to plan, implement and optimize space utilization strategies that support the needs of expanding teams.
• Oversee ongoing improvements to office functionality that foster collaboration and enhance the employee and client experience.

Facilities Operations & Maintenance

• Oversee the management and maintenance of facility operations for the Toronto and Mississauga offices, including physical security, archiving, compliance, telephony, HVAC, landscaping, janitorial services and waste management.
• Ensure construction, remodeling and repair work is completed efficiently and within budget, while minimizing disruption to office operations.
• Maintain the reception area to ensure it is always client-ready.
• Manage inventory and replenish office supplies, beverages and snacks onsite at both the Toronto and Mississauga offices.
• Oversee security badge issuance and security system maintenance and management.
• Ensure meeting rooms are ready for employees and clients, including room resets and maintaining whiteboards.
• Coordinate catering delivery and clean-up and provide support during client meetings.
• Provide AV support and complete daily rounds of client spaces.
• Support office setup for All Employee Meetings, client meetings and internal events, including furniture, AV and décor.
• Manage the OfficeRnD booking tool for international offices and coordinate bookings with people across the organization.
• Maintain the Ivanti ticketing system for security access activations.

Health & Safety Compliance

• Chair the Joint Health & Safety Committee and support ongoing health and safety requirements and compliance.
• Organize and execute safety drills, including annual fire drills, and ensure compliance with Ministry of Labour and other regulatory requirements.
• Manage risk assessments, reporting and accident investigations to help mitigate workplace hazards.
• Provide first aid and support safety awareness training.

Office & Employee Support

• Maintain Bond's brand standards across our workplace and client-facing spaces.
• Manage digital signage and ensure information remains current.
• Receive and coordinate mail and deliveries.
• Provide local recommendations and support for employees, clients and guests, including restaurants, accommodations, transportation and local venues.
• Manage visitor tracking through our Visitor Management system.
• Serve as the Grand & Toy Administrator.
• Welcome and escort guests to meetings and help ensure a positive visitor experience.

Requirements

• Proven experience in office management, workplace operations, facilities management or a similar role.
• This is a fully onsite role, five (5) days per week at our downtown Toronto office, with occasional support at our Mississauga office as needed.
• Certification in health and safety management is an asset.
• Strong organizational and multitasking skills with excellent attention to detail.
• Exceptional communication and interpersonal skills.
• A can-do attitude with the ability to anticipate needs, take initiative and proactively solve problems.
• Ability to remain calm and adaptable in a busy environment.
• Ability to connect and work effectively with people from diverse backgrounds.
• Professionalism and discretion when working with employees, clients and Executive Leadership.
• Energetic, determined and resilient, with a strong focus on both employee and client experience.
• Downtown Toronto savvy, with strong knowledge of restaurants, accommodations, transportation and local venues to provide recommendations and support for employees, clients and guests.

Benefits

Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.
Vacancy Type: This posting is for an existing vacancy.
Compensation: The expected base salary compensation for this role is $53,000 to $65,000 CAD annually.

The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.

At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:

Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.
Future-focused: Retirement planning assistance with company matching.
Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.