Administrative Support, Reception

About Kindred

At Kindred, we’re convinced the key to living well is healthy relationships with self, family, and others. But relationships are complicated and sometimes we find ourselves in vulnerable places, disconnected from those who matter most.

Kindred’s purpose is to realize the power of human connection, and it shapes everything we do. Whether nuclear or chosen, family is the most important relationship in a person’s life. So, we invest in the special bond between children and those that care for them. We provide road maps toward healing when essential relationships are ruptured. And we understand that accessing timely mental health support can inspire confidence in self and others. Healthy human connection is possible, and together we can realize it.

The Position

Job Title: Administrative Support/Receptionist

Job Type: Part-time, Tuesday, Wednesday, Thursday evenings from 4:00 pm to 8:00 pm, and occasional Saturdays from 9:00 am to 1:00 pm.

Work Arrangement: Office Based

Position Overview

The Administrative Support position plays a key role in ensuring the smooth and efficient operation of Kindred during evening hours. Reporting to the Administrative Support & Payroll Coordinator, this role supports administrative and clerical workflows and contributes to a positive and welcoming environment for clients, staff, and visitors.

The Administrative Support position is responsible for a range of general administrative tasks, including answering phones, greeting and assisting clients and guests, processing payments, supporting file management projects, and providing overall office support to the administrative team.

This is a part-time position, scheduled for Tuesday, Wednesday, Thursday evenings from 4:00 pm to 8:00 pm, and occasional Saturdays 9:00 am to 1:00 pm.

Accountabilities

Key Responsibilities:

• Answer and direct phone and email inquiries.
• Greet, refer, and assist clients, staff, and visitors to the Agency.
• Process payments and assist with client parking coordination.
• Ensure guests’ comfort, including providing refreshments.
• Maintain a tidy and professional reception area.
• Shred closed hard-copy files and update tracking spreadsheets.
• Assist with the file project by accurately sorting and labelling according to the Agency’s established procedures, ensuring they are properly indexed.
• Complete all closing duties at the end of each night, including conducting a full building walkthrough, ensuring all exits are clear, confirming the building is secure, and setting up the alarm system.
• Support various administrative projects, correspondence, and initiatives as required.
• Perform other duties as assigned.

Qualifications

Education and Experience

• High school diploma or equivalent required.
• Previous customer service experience is an asset.

Knowledge, Skills and Abilities

• Exceptional customer service orientation with strong oral, written and interpersonal communication skills.
• Proficient in Microsoft Office Suite and Adobe, demonstrated ability to learn and adapt to new software.
• Excellent attention to detail and accuracy.
• High level of initiative with the ability to respond proactively to emerging needs.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Sound judgment and discretion in handling confidential information.

Qualities and Characteristics

• Embodies Kindred’s purpose (connection!) as demonstrated by prioritizing, embracing, and thriving in the work through strong relationships internally and externally.
• Strong personal alignment with the Kindred values: compassion, courage, family, excellence, and humility.

How to Apply:

Interested candidates are invited to apply on the Kindred career site with a Cover letter and Resume. The application will remain open until a suitable candidate is found. We thank all applicants for your interest in this position. Please note, only candidates selected for an interview will be contacted.

Successful applicants for this Position must complete Police Information Check and Alberta Intervention Record Check.

Kindred offers a competitive benefits package, which includes health, dental, paid sick/personal days, generous vacation time, life insurance, AD&D, supplemental unemployment benefits plan, long-term disability, and group RRSP with employer matched contributions. We also offer on-going learning and development opportunities, and we hold employee appreciation and social events throughout the year.

The need for human connection is universal. At Kindred, we believe that everyone deserves to experience belonging regardless of where you come from, who you love, how much money you have or how you choose to pray. By embracing diversity of culture, race, religion, ability, sexual orientation, gender identity, and thought, Kindred is committed to ensuring there is space for you. Kindred approaches its diversity, equity, and inclusion journey with curiosity and humility. We commit to creating a safe and inclusive environment for our staff, clients and anyone we have the privilege of being in connection with.