Publié il y a 3 mois
Bilingual Customer Service Professional - French/English
@ 360insights
Québec
En bref
360insights is hiring a full-time bilingual French/English Customer Care Professional to handle claims inquiries for consumers and sales associates in its incentive programs. The role works across phone, email and chat, and a Québécois French speaker is preferred. Compensation is $20 per hour plus bonus, stock options and benefits.
Salaire :
20 $ de l’heure
Responsabilités :
- Handle inbound phone, email, portal and chat inquiries
- Investigate and resolve claim issues using internal systems
- Record customer interaction data accurately
- Share customer feedback and trends to improve processes
- Recommend solutions that reduce repeat inquiries
Résumé des exigences :
- Bilingual French and English proficiency
- Prior customer service experience with phone, email and live chat
- Strong written, verbal and active listening skills
- Microsoft Word and Excel experience
- Analytical and problem-solving skills
- Organisational, prioritisation and follow-up abilities
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · rippling
- Date publiée par l’employeur
- 2026-08-14
- Première détection par notre source
- 2026-10-09
- Mise à jour du dossier source
- 2026-10-16
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Avantages mentionnés | Prime de rendement, Actions ou participation |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
360insights
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
orchestrate growth
Description complète de l’entreprise
360insights helps companies orchestrate growth across complex go-to-market programs, partner channels, and customer engagement initiatives. Through The 360insights Platform and our Experience, Incentives, and Services Suites, we help organizations manage the programs, workflows, and experiences that drive performance across indirect sales, partner engagement, incentives, rebates, promotions, rewards, loyalty, and program operations. Our solutions bring visibility, governance, automation, and execution support to the programs brands rely on to influence behavior, improve participation, and measure results across their routes to market. Trusted by more than 330 global brands, 360insights combines platform technology, data-driven insights, and operational expertise to help businesses simplify complexity, strengthen partner and customer relationships, and turn programs into measurable growth. We’re also building a workplace where people can do meaningful work, grow their careers, and help shape the future of partner, channel, and customer engagement. Explore career opportunities: Career Opportunities at 360insights
- Abonnés LinkedIn
- 13 480
- Personnes associées sur LinkedIn
- 643
- Bureaux déclarés
- 300 King Street, Whitby, Ontario L1N 4Z4, CA
- 11 Timothy's Bridge Road, Stratford-Upon-Avon, England CV37 9NQ, GB
- 717 St Charles Avenue, New Orleans, LA 70130, US
- Catégories d’activité
- Software
- Enterprise Software
- SaaS
- Manufacturing
- Enterprise Software & Network Solutions
- Information Technology
- Autres noms enregistrés
- 360insights
- Spécialités
- Loyalty Programs
- Spiff Programs
- Sales Incentive Programs
- Rebate Fulfillment
- Customized Channel Marketing Solutions
- Fraud Detection
- On-Demand Digital Training
- Incentive Travel
- CPQ
- Experience Marketing
- B2B Events
- B2B Rebates
- PRM
- MDF & BDF Programs
- and Driving Customer Loyalty
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 47 650 000
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
360insights helps companies orchestrate growth across complex go-to-market programs, partner channels, and customer engagement initiatives. Through The 360insights Platform and our Experience, Incentives, and Services Suites, we help organizations manage the programs, workflows, and experiences that drive performance across indirect sales, partner engagement, incentives, rebates, promotions, rewards, loyalty, and…
| Champ | Valeur |
|---|---|
| Secteur | IT Services and IT Consulting |
| Taille | 501-1,000 employees |
| Siège social | Whitby, Ontario |
| Type d’organisation | Privately Held |
| Spécialités | Loyalty ProgramsSpiff ProgramsSales Incentive ProgramsRebate FulfillmentCustomized Channel Marketing SolutionsFraud DetectionOn-Demand Digital TrainingIncentive TravelCPQExperience Marketing |
| Offres sur Jobsy | 10 |
| Voir la page |
About 360insights
360insights orchestrates how brands engage and grow their complex partner ecosystems. Our unified platform brings together streamlined experiences, incentives, and services so brands can coordinate go-to-market efforts with clarity, consistency, and control. Built for organizations with indirect channels and complex global incentive programs, we are trusted by leading brands worldwide.
We welcome talent from all backgrounds and are committed to equal opportunity regardless of race, religion, ethnicity, age, disability, sexual orientation, or gender identity. Accommodations are available throughout the hiring process upon request. Learn more about our DEIB vision on our website.
About the role
As a Customer Care Professional, Bilingual French/English you will be the first point of contact for consumers and sales associates seeking support with their claims in the incentive programs we manage. You will help resolve questions and concerns across phone, email and chat channels while delivering a positive customer experience that builds trust and satisfaction.
Québécois French speaker is preferred for this role.
This is an existing vacancy on a full time basis.
Compensation - Hourly $20, plus bonus, stock options and benefits
What you'll do
- Deliver exceptional customer support through inbound phone calls, email, support portals and live chat.
- Use our internal systems to investigate inquiries, resolve issues and provide accurate information to customers.
- Build positive customer experiences by resolving concerns efficiently and professionally.
- Capture customer interaction data accurately to support reporting and continuous service improvement.
- Share customer feedback and emerging trends to help identify issues early and improve processes.
- Recommend solutions that enhance the customer experience and reduce repeat inquiries.
- Continue developing your skills, knowledge and capabilities to support career growth and advancement opportunities.
What you'll bring
- Bilingual proficiency in French and English.
- Previous customer service or customer support experience using phone, email and live chat.
- Strong written, verbal and active listening skills.
- Experience using Microsoft Office applications, including Word and Excel.
- Strong analytical and problem-solving skills.
- Effective organisational, prioritisation and follow-up abilities.
- Ability to collaborate with colleagues while working independently when required.
Journal
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