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Publié il y a 6 mois

Bilingual Product Support Representative

@ Brandt in Canada

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Moncton, Nouveau-Brunswick

Temps plein
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Brandt in Canada is hiring a full-time bilingual Product Support Representative for its 24/7 support center. The role handles parts availability, pricing and order processing for customers and field staff, across phone, email and text. The posting requires mandatory French and English bilingualism, flexible shifts, and inbound call center experience is an asset.

Responsabilités :

  • Respond to parts availability and pricing inquiries by phone, email and text
  • Process parts orders accurately and without error
  • Confirm inventory and shipping timelines
  • Support field staff on product and parts issues
  • Navigate multiple internal and third-party systems at once

Résumé des exigences :

  • Mandatory bilingualism in French and English
  • Strong problem-solving and customer focus
  • Skilled multitasker in fast-paced environments
  • Flexible to work various shifts in a 24/7 center
  • Inbound call center experience is an asset

Outils et compétences

web-based internal applications

Avantages mentionnés

Assurance maladieSoins dentairesRégime de retraite
Source et dates

Site carrière / système de candidatures · ultipro

Date publiée par l’employeur
2026-05-27
Première détection par notre source
2026-10-08
Mise à jour du dossier source
2026-10-16

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French
Avantages mentionnésRégime de retraite, Formation payée

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Brandt in Canada

Toutes ses offres Site Web
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Description

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

  • Respond promptly and accurately to parts availability and pricing inquiries via phone, email, and text.
  • Provide an engaging customer service experience through active listening to understand customer needs and making appropriate recommendations.
  • Accurately process parts orders ensuring customer requests are fulfilled quickly and without error.
  • Confirm inventory availability and shipping timelines to manage customer expectations and enhance satisfaction.
  • Provide parts support to field staff by collaborating effectively to resolve product and parts-related issues.
  • Navigate multiple internal web-based applications and 3rd party partner systems simultaneously to deliver a seamless customer service experience in a fast-paced environment.
  • Contribute to team success by collaborating with colleagues and maintaining a high level of customer satisfaction.
  • Meet and/or exceed current KPI's.
  • Other duties as assigned.

What We Look For

  • Strong problem-solving skills with a focus on customer satisfaction.
  • Excellent verbal and written communication; Bilingualism in French and English is mandatory.
  • Skilled multitasker with the ability to navigate multiple systems efficiently.
  • Detail-oriented with a focus on order accuracy.
  • Team player who thrives in fast-paced environments.
  • Flexible to work various shifts in a 24/7 support center.
  • Inbound call center experience is considered an asset.

What We Offer

  • Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
  • Continuous Learning: through on-the-job training and educational opportunities.
  • Advancement opportunities within a growing company that values initiative and teamwork.
  • Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
  • Retirement planning: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.

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