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Call Counsellor - Regina, SK

@ CAA Saskatchewan

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Regina, Saskatchewan

Temps plein
Postuler
SIGNAUX

En bref

CAA Saskatchewan is hiring a full-time call counsellor in Regina to answer member calls for emergency roadside assistance. The role involves logging member location and circumstances in a Windows-based database while speaking with callers. Shifts are 8 hours on rotating schedules from Monday to Sunday, covering days, evenings and nights, and a valid Class 5 driver's licence is required.

Responsabilités :

  • Respond professionally to inbound member emergency road service requests
  • Record member location and circumstances in a Windows-based database
  • Handle high call volume in a positive manner
  • Maintain knowledge of CAA products, services and emergency systems

Résumé des exigences :

  • Professional telephone communication skills
  • Ability to navigate several screens while speaking with members
  • Sound judgment and composure under pressure
  • Basic computer skills
  • Valid Class 5 driver's licence required

Outils et compétences

Windows-based databasetelephone system
Source et dates

Type de source non vérifié · zoho

Date publiée par l’employeur
2026-09-14
Première détection par notre source
2026-10-09
Mise à jour du dossier source
2026-10-10

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40 (estimé)
Horairejour, soir, fins de semaine, nuit
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
Permis de conduireexigé

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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CAA Saskatchewan

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Membership ᛫ Insurance ᛫ Travel ᛫ Automotive ᛫ Rewards

Description complète de l’entreprise

CAA Saskatchewan is an innovative, growth oriented organization, recognized for its leadership, integrity and service in exceeding expectations of our valued customers and Members. From membership, insurance, travel and automotive, CAA Saskatchewan offers a variety of products and services to meet the needs of our Members and customers.CAA also advocates for motorists and travellers, supporting traffic safety and environmental programs and addressing related public policy issues. CAA Saskatchewan has more than 185,000 members and approximately 260 employees at offices across the province.

Abonnés LinkedIn
3 805
Personnes associées sur LinkedIn
135
Bureaux déclarés
  • 200 Albert Street North, Regina, Saskatchewan S4R 5E2, CA
  • 159 Braodway Street East, Yorkton, Saskatchewan S3N 3K6, CA
  • 15 Dufferin Street West, Swift Current, Saskatchewan S9H 5A1, CA
  • 80 Caribou Street West, Moose Jaw, Saskatchewan S6H 2J6, CA
  • 3110 8th Street East, Saskatoon, Saskatchewan S7H 0W2, CA
  • 200 Albert Street, Regina, Saskatchewan S4R 2N4, CA
  • 110 Souris Avenue, Weyburn, Saskatchewan S4H 2Z8, CA
  • #29 - 2995 2nd Avenue West, South Hill Mall, Prince Albert, Saskatchewan S6V 5V5, CA
  • 1208 4th Street, Estevan, Saskatchewan S4A 0W9, CA
  • 2510 East Quance Street, Regina, Saskatchewan S4V 2X5, CA
Autres noms enregistrés
  • CAA Saskatchewan
Spécialités
  • Membership
  • Insurance
  • Travel
  • Automotive
  • Automotive Insurance
  • Travel Insurance
  • Home Insurance
  • Rewards
  • and CAA
Le profil indique une agence de recrutement
Non
Toutes ses offres Site Web

CAA Saskatchewan is an innovative, growth oriented organization, recognized for its leadership, integrity and service in exceeding expectations of our valued customers and Members. From membership, insurance, travel and automotive, CAA Saskatchewan offers a variety of products and services to meet the needs of our Members and customers.CAA also advocates for motorists and travellers, supporting traffic safety and…

ChampValeur
SecteurNon-profit Organizations
Taille201-500 employees
Siège socialRegina, Saskatchewan
Type d’organisationNonprofit
Fondée en1917
SpécialitésMembershipInsuranceTravelAutomotiveAutomotive InsuranceTravel InsuranceHome InsuranceRewardsand CAA
Offres sur Jobsy6
LinkedInVoir la page
Description

CAA ERS Call Centre - Regina, SK

Want to work for Canada's most trusted brand?

CAA Saskatchewan wants you!

CAA Saskatchewan has instilled confidence in Saskatchewan for over 100 years by providing the best Emergency Roadside Assistance in North America. As a call counselor, you will help to deliver world-class service by responding to CAA Member calls for assistance.


Requirements

Key Responsibilities:

  • Professionally respond to inbound member requests for emergency road service.
  • Accurately record details regarding member's location & circumstances into a windows-based database.
  • Handle large volume of calls in a positive manner.
  • Maintain current knowledge of resources related to CAA Saskatchewan products and services, emergency response services and systems.

Experience & Requirements:

  • Professional telephone communication skills.
  • Demonstrated ability to multitask by navigating through several screens while at the same time speaking with the member.
  • Ability to probe and ensure understanding of information provided.
  • A common-sense approach to decision-making and analyzing situations.
  • Ability to work under pressure while displaying good judgment and composure.
  • Basic computer skills.
  • A valid Class 5 driver's license is required.

Benefits

Why Join Us?

We're here to support you as you grow into the role. At CAA, work is more than a job. You'll find a supportive team, career growth opportunities, and a chance to make a real community impact.

This position requires flexibility to work 8-hour shifts with rotating schedules from Monday to Sunday (days, evenings, and nights).

Ready to join CAA? Apply now!

How to Apply:

If you are interested in this career opportunity, please apply directly at Jobs at CAA Saskatchewan


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