Clinic Manager

Entity: WELL Health Clinic Networks
Position: Clinic Manager (with MOA and Nursing Responsibilities)
Type: Full-Time
Location: Mississauga, ON
Shifts: Monday to Friday 8:00 AM – 4:00 PM, Weekends may be required.

Salary Range: $25.00 - $35.00 CAD per hour

About the Company

WELL’s mission is to tech-enable healthcare providers. We do this by developing the best technologies, services, and support available, which ensures healthcare providers are empowered to positively impact patient outcomes. WELL’s comprehensive healthcare and digital platform includes extensive front and back-office management software applications that help physicians run and secure their practices. WELL’s solutions enable more than 42,000 healthcare providers between the US and Canada and power the largest owned and operated healthcare ecosystem in Canada with more than 220 clinics supporting primary care, specialized care, and diagnostic services. In the United States WELL’s solutions are focused on specialized markets such as the gastrointestinal market, women’s health, primary care, and mental health. WELL, is publicly traded on the Toronto Stock Exchange under the symbol “WELL” and on the OTC Exchange under the symbol “WHTCF”. To learn more about the Company, please visit: www.well.company.

Position Summary

We are looking for a highly capable and motivated Clinic Manager who combines leadership and operational management with front-line administrative and nursing support. This unique role is ideal for someone with a clinical background (e.g., as an MOA or nurse) who is ready to take on broader responsibilities, including managing clinic performance, leading a team, and ensuring a high standard of care and service delivery.

Key Responsibilities

Clinic Management

• Oversee daily clinic operations, patient flow, and staff coordination.
• Lead, coach, and support MOAs and clinical staff; ensure cross-training and team engagement.
• Monitor and manage clinic finances, including staffing ratios, expenses, and supply inventory.
• Achieve financial targets (e.g., EBITDA, staffing %) and operational KPIs (e.g., online booking %, check-in rates).
• Implement and uphold WELL policies, compliance standards, and College regulations.
• Ensure a clean, welcoming, and safe clinic environment.

Administrative (MOA) Duties

• Answer phones, greet patients, schedule appointments, manage referrals, and complete billing.
• Maintain patient confidentiality and manage EMR systems (e.g., Accuro).
• Support accurate and timely submission of OHIP and private billing.

Clinical (Nursing) Duties

• Support physicians in patient care, including patient prep, vitals, and room setup.
• Conduct select clinical tasks such as immunizations, ECGs, wound care, or lab specimen collection (as appropriate to credentials and scope).
• Sterilize equipment and maintain infection prevention standards.
• Serve as a point-of-contact for clinical questions and post-visit care coordination.

You Bring

• Appropriate nursing qualifications (CA, LPN, RN).
• Previous experience in a clinical and/or management role in a healthcare setting.
• Strong leadership, problem-solving, and interpersonal skills.
• Comfort with EMRs (especially OSCAR), Microsoft Office (Outlook, Excel, Teams).
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Flexibility to adapt to changing priorities and patient volumes.
• A passion for building great teams and creating a positive, inclusive clinic culture.

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization.

At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.

WELL, is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.

Want Read more about us: https://stories.well.company/