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Customer Success Coordinator

@ Fundica

Toutes ses offres Site Web

Montréal, Québec

TélétravailTemps plein2+ ans d’expérience
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En bref

Fundica is hiring a Customer Success Coordinator to own day-to-day client relationships, run onboarding and training, and drive retention and growth. The role is full-time, funded through the Youth Employment Program, and based at the downtown Montreal office. Only candidates who are post-secondary graduates under 30, Canadian citizens or permanent residents, and first-time program participants are eligible.

Responsabilités :

  • Lead onboarding and training for new clients
  • Serve as day-to-day contact and document client needs
  • Flag growth and upsell opportunities to sales
  • Log client activity and leads in the CRM
  • Support product demos and industry events

Résumé des exigences :

  • Post-secondary degree or diploma with a strong grasp of technology
  • Up to 2 years in customer success, sales, or a customer-facing role
  • Bilingual with strong oral and written communication
  • Interest in sales and business development

Outils et compétences

CRM

Avantages mentionnés

Options d’achat
Source et dates

Site carrière / système de candidatures · smartrecruiters

Date publiée par l’employeur
2026-09-21
Première détection par notre source
2026-10-08
Mise à jour du dossier source
2026-10-09

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Expérience2 an(s) et plus
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French
FormationCollégial (DEC) (exigé)
Avantages mentionnésActions ou participation, Repas gratuits ou à rabais

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Fundica

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Become a funding champion.

Description complète de l’entreprise

Fundica is an award winning, AI-powered funding search engine licensed by some of the largest financial institutions in North America. Using Fundica, these financial institutions and other entrepreneur-supporting organizations help business prospects and clients effortlessly identify and apply for the most relevant government and bank complementary funding available while also gaining valuable data about these businesses and their needs.

Abonnés LinkedIn
2 436
Personnes associées sur LinkedIn
17
Bureaux déclarés
  • 1117 Rue Sainte-Catherine O., 610, Montreal, QC H3B 1H9, CA
Catégories d’activité
  • Crowdfunding
Autres noms enregistrés
  • Fundica
Spécialités
  • Venture Capital
  • Start-Up
  • Business
  • Technology
  • and Funding programs in the US
Le profil indique une agence de recrutement
Non
Investissement total déclaré
0

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Fundica is an award winning, AI-powered funding search engine licensed by some of the largest financial institutions in North America. Using Fundica, these financial institutions and other entrepreneur-supporting organizations help business prospects and clients effortlessly identify and apply for the most relevant government and bank complementary funding available while also gaining valuable data about these…

ChampValeur
SecteurFinancial Services
Taille2-10 employees
Siège socialMontreal, QC
Type d’organisationPrivately Held
SpécialitésVenture CapitalStart-Up BusinessTechnologyand Funding programs in the US
Offres sur Jobsy3
LinkedInVoir la page
Description

Company Description

Fundica is an award winning, AI-powered funding workflow platform licensed to financial institutions, governments, and advisors across North America. Using Fundica, these organizations help businesses easily identify and apply for the most relevant funding while making these organizations next generation, one-stop funding destinations.

Job Description

We are looking for a motivated, proactive, early-career professional to own the day-to-day relationship with our clients. You will listen to our clients, manage onboarding and training, and then drive customer satisfaction, retention, and long-term growth.

You will work alongside the President, business development, marketing, product, software development, and funding analyst team. You will support our growth in both the US and Canada by keeping clients happy and spotting opportunities early.

Program eligibility

This position is funded through the Youth Employment Program. To be eligible, you must be:

  1. A post-secondary graduate

  1. Under 30 years old

  1. A Canadian citizen or permanent resident

  1. A first-time participant in the Youth Employment Program

What you will do

  • Lead onboarding and training for new clients so implementation goes smoothly and adoption lasts

  • Act as the day-to-day contact for clients, build trust, learn their needs, and document what you hear

  • Flag growth and upsell opportunities to the sales team

  • Work with sales, marketing, and product to improve retention across the customer journey

  • Log client activity, follow-ups, and leads in our CRM

  • Support product demos and presentations led by the business development team

  • Help research and attend industry events and webinars

Qualifications

  • Post-secondary degree or diploma with a strong grasp of technology

  • Up to 2 years in customer success, sales, or another customer-facing role (internships, co-ops, and part-time work count)

  • Bilingual, with strong oral and written communication

  • Interest in sales and business development, with an entrepreneurial streak

  • Fast learner, empathetic, energetic, curious about technology, with a good sense of humour

Additional Information

What's in it for you?

  • Work from our downtown office in Montreal (Peel Metro)
  • Join an enthusiastic and dynamic team in a fast-paced learning environment
  • Meet influencers in the tech community and expand your personal network
  • Competitive compensation, including stock options
  • Monthly team events
  • Enjoy a kitchen stocked with healthy snacks and beverages

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. We thank you for your interest and unfortunately will only be able to contact those candidates selected for interviews.

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