DH-MANAGER, F&B BANQUETS

Manager, F&B Banquets Job Description

POSITION: Manager, F&B Banquets

DEPARTMENT: Food and Beverage

STATUS OF POSITION: Full-Time

Why Deerhurst?

Nestled in the heart of Muskoka, Deerhurst Resort can become your new office with a view. Becoming a Host unlocks a world of opportunity to not only grow your hospitality career but yourself as well. On top of the beautiful and relaxing surroundings Deerhurst Hosts enjoy complementary activities such as Golf, Recreation activities, pool and gym access. Discounts on food, clothing and concessions, and hotel stays are just some of the perks available to all Hosts. Affordable staff housing is available on site and includes laundry, internet, shuttle service. Join our team and find out why thousands of people visit Deerhurst every year. Apply to Deerhurst today, Muskoka’s preferred place to work and play.

Position Summary

Reporting to the Manager, Food & Beverage, the successful candidate will oversee banquet and event operations, ensuring exceptional guest experiences, high service standards, strong team engagement, and effective operational execution. This role will lead and motivate a team of 40+ service professionals, oversee multiple functions simultaneously, and act as the key liaison between clients, kitchen teams, and service staff. The successful candidate will be responsible for maintaining service excellence, supporting cost control initiatives, and ensuring the seamless delivery of events while contributing to the overall objectives of the Resort and Food & Beverage operations.

Duties and Responsibilities:

• Lead the planning and execution of multiple banquet functions simultaneously, including weddings, corporate events, galas, conferences, and private functions.

• Serve as the visible on-floor leader during all events, ensuring seamless operations and exceptional guest satisfaction.

• Manage, coach, and develop a team of 40+ banquet servers, bartenders, captains, and support staff.

• Conduct pre-shift meetings and event briefings to ensure all team members understand event details, service expectations, and operational goals.

• Collaborate with culinary, sales, and event planning teams to ensure successful event execution.

• Monitor staffing levels and labor costs while maintaining service excellence.

• Address guest concerns promptly and professionally, ensuring a positive resolution.

• Ensure all banquet setups, service standards, and breakdown procedures are completed efficiently and accurately.

• Maintain compliance with health, safety, liquor, and company policies.

• Train and mentor team members, fostering a culture of accountability, professionalism, and continuous improvement.

• Assist with recruitment, onboarding, performance evaluations, and disciplinary actions as required.

Qualifications:

• Post-secondary education in Hospitality Management, Business, or a related field preferred.

• Minimum 3-5 years of banquet or event management experience in a hotel, conference centre, golf club, or upscale hospitality environment.

• Proven experience leading and managing teams of 20 or more employees.

• Strong ability to manage multiple events, priorities, and operational requirements simultaneously.

• Exceptional leadership, communication, and organizational skills.

• Demonstrated ability to remain calm, focused, and decisive in a fast-paced environment.

• Strong understanding of banquet operations, food and beverage service, and event logistics.

• Experience with scheduling, labour management, and inventory control.

• Smart Serve Certification (or provincial equivalent) preferred.

• Availability to work flexible hours, including days, evenings, weekends, and holidays, as required by event schedules.

What We're Looking For

The successful candidate will be:

• A hands-on leader who leads by example.

• Highly visible and engaged on the floor during events.

• Passionate about guest service and team development.

• Detail-oriented with strong problem-solving abilities.

• Able to inspire confidence and accountability among a large team.

• Committed to creating memorable guest experiences while driving operational excellence.

Physical Aspects of Position (include but are not limited to):

• Able to move up and down stairs frequently

• Able to occasionally work outdoors in seasonal temperatures

The Perks for All Team Members

• Gain experience in a fun environment

• Free resort pass access: complimentary access to all on site activities and amenities, pool, gym and more!

• Hotel, retail and restaurant discounts

• Meet new people and work within a great team

Visa Requirements: Must be eligible to work in Canada

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.