Inside Sales/Customer Service Representative

About us

EMS-Tech Inc., a highly successful and expanding engineering firm that specializes in the design and supply (OEM) of bulk material handling equipment. For over 40 years we have delivered projects large and small around the world. We are dedicated to supplying high-quality large-scale machines and systems and providing innovative, custom solutions.

With our headquarters in Canada, and offices in the Netherlands, China, and Australia, we are constantly pushing the envelope related to self-unloading ships, stackers, stacker-reclaimers, shiploaders and conveyor systems.

Role & Responsibilities

Our After Sales Parts team is pivotal in maintaining customer satisfaction and ensuring the seamless operation of our clients' systems. We are seeking a dedicated Inside Sales Associate to join our team and contribute to our ongoing success.

As a Inside Sales/Customer Service Associate, you will manage and coordinate spare parts orders, prepare quotations, and ensure timely delivery of parts. This role requires excellent organizational skills, attention to detail, and effective communication with suppliers, customers, and team members.

Key Responsibilities:

• Quotation Preparation: Research historical data, including reading technical drawings, or source new parts to prepare accurate spare parts quotations.
• Procurement Documentation: Draft and manage procurement documents such as spreadsheets, databases, requests for quotations, and purchase orders for spare parts.
• Drawing Management: Receive, organize, and circulate supplier and fabricator drawings for approval, including preparing drawing transmittals.
• Coordinate order fulfillment and tracking, monitoring quotes, shipments, invoices, and payments to maintain smooth operations.
• Support Senior Staff: Assist in maintaining and organizing spare parts files and correspondence.
• Additional Duties: Perform any other duties assigned by the supervisor.

Qualifications:

• Business or Technical degree/diploma or equivalent level of combined education and on-the-job experience.
• 0-2 years of experience in a client-facing Customer Service role.
• Proficiency in MS Office Suite (Word, Excel, Teams).
• Strong organizational and communication skills.
• Ability to work independently and as part of a team.

The Right Fit

The best person for this role will come with a strong work ethic, and a commitment to doing things right.

You live our core values:

• Trust – We believe trust is the outcome of mutually respectful relationships which are mindful of each others needs.
• Loyalty - We honour our employees as a career building community of professionals extending this responsibility to our clients and our suppliers.
• Integrity - Our commitment to integrity fuels our capacity to confront any ethical challenges that emerge.
• Tenacity - The passion and commitment to excellence of our people is the foundation of good customer service.

Application Process

Please submit your application by applying directly through this job posting, via our career page: https://ems-tech.net/careers/. We thank all applicants, but only those selected for an interview will be contacted.

Accommodations

EMS-Tech Inc. is an equal opportunity employer that recognizes the value of a diverse workforce, and is committed to an inclusive, barrier-free selection process. If you require accommodation during the selection process, please inform us of your requirements. Any information pertaining to accommodation needs will be treated confidentially and in compliance with the Freedom of Information and Protection of Privacy Act.