Installation Services Sales Specialist

The Installation Sales Specialist role is ideal for someone who enjoys working directly with customers, building relationships, and guiding projects from initial conversation through to installation.

As a key point of contact for kitchen projects, you will combine sales expertise with product and installation knowledge to help customers confidently bring their kitchen plans to life. You’ll play an important role in delivering a positive in‑store customer experience while supporting sales growth through consultation, quoting, and follow‑up. A competitive base salary and commission structure reward engagement, initiative, and results.

• Drive sales to meet targets through engagement of customers, suggestive selling, and sharing product knowledge.
• Clarify and understand customers’ needs and take them to the best solution(s) for their projects.
• Provide the customer with an exceptional experience.
• Prepare estimates and negotiate installation service agreements.
• Work with project coordinators to align projects between installation service professionals and customers.
• Build new business relationships with customers that will result in repeat business.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Document all sales activities in company CRM (Customer Relationship Management) system and keep current.
• Take initiative and confidently direct customer interactions.
• Stay updated about latest products trends and market conditions.
• Demonstrate high standards of safety and customer service.

• A strong foundation in Sales and customer service.
• Problem solver who can work with minimal supervision.
• Excellent communication and team player.
• Organized, can manage multiple projects, meet deadlines and sales objectives.
• Microsoft Office skills and willingness to learn new software programs.
• Able to travel to customer sites, a valid driver’s license is required.
• Knowledge and passion for kitchens, kitchen trends and kitchen products.
• A knowledge of building materials, and the construction process would be considered an asset.
• Strong verbal and written communication (bilingual would be considered an asset).

What we Offer

• Wellness Program
• Employee and Family Assistance Plan
• Employee Discounts
• Medical, Dental, Vision, RRSP Matching, and PTO benefits
• Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.