Member Experience and Events Project Manager

Location: Toronto, ON Canada
Type: Permanent
Group/Grade: Non-Union Non-Management

Grade Rate: $89,187.80 (start)
Date: November 2, 2026

The Ontario Nurses’ Association (ONA) is Canada’s largest nurses’ union. We are powered by our members — 68,000 nurses and health-care professionals, and 18,000 nursing student affiliates — who provide care in hospitals, long-term care, public health, the community, clinics and industry.

Our mission is to defend the rights of and advocate for nurses and health-care professionals who care for the health of Ontarians. We empower members and fight against unfair and unsafe treatment, negotiate and enforce our contracts, offer benefits and insurance, provide tailored education and development opportunities and much more. We confront governments, administrations and other policymakers head on to fight for high-quality public health care.

ONA is seeking to fill the role of Member Experience & Events Project Manager on the Member Experience & Events Team at our Toronto office. This posting is for an existing vacancy. The Member Experience & Events Project Manager is responsible for the planning and execution of provincial, regional, internal, virtual, hybrid, and in-person meetings, conferences, and special events. The role ensures seamless event delivery, exceptional member experiences, operational excellence, and continuous process improvement through effective stakeholder engagement, project coordination, and logistical management.

This is what else you may expect from this role:

• Lead the negotiation, interpretation, and approval of contracts related to accommodations, transportation, meeting space, food and beverage services, audiovisual production, and other event requirements as a backup for manager’s support.
• Plan and execute end-to-end in-person, virtual, and hybrid meetings, conferences, and special events for provincial, regional, and internal audiences.
• Build and maintain strong relationships with internal stakeholders, external partners, suppliers, venues, and service providers to ensure successful event delivery.
• Reconcile hotel master accounts and vendor invoices in collaboration with the Manager, Member Experience & Events, ensuring accuracy and compliance with budget requirements.
• Serve as the designated backup to the Manager, Member Experience & Events, assuming responsibility for day-to-day event operations, stakeholder communications, vendor management, contract administration, and issue resolution during the Manager's absence.
• Collaborate with internal teams to support strategic event objectives and organizational priorities.
• Develop comprehensive event execution plans.
• Prepare post-event evaluations and reports, analyze participant feedback, measure event outcomes, and provide recommendations to support continuous improvement and future planning.
• Maintain accurate electronic records and event documentation within SharePoint and other designated systems.
• Provide oversight of events to ensure established operational, member experience, and organizational requirements are met.
• Identify workflow gaps and recommend innovative solutions to improve efficiency, consistency, and overall member experience.
• Provide logistical and administrative support for meetings involving the Board of Directors, executive leadership, and senior management.
• Proactively identify, assess, and mitigate risks related to event operations, safety, and member experience.
• Support the resource, negotiation, interpretation, and implementation of contracts and service agreements related to event and program delivery, including transportation, attrition management, meeting and event spaces, accommodations, activities, and other vendor services, while working in collaboration with the Manager, Member Experience & Events.
• Prepare briefing notes, status reports, presentations, and recommendations for senior leadership on event-related matters when required.
• Accountable for the design and project management of Provincial, Regional and Negotiations meetings, such as Provincial Leadership Meeting (PLM), Provincial Coordinators Meetings (June & November), Biennial Convention, Board of Directors meetings, Leadership and Negotiations- related meetings, Regional ACC meetings to achieve outcomes identified by the Board of Directors and membership.
• Other duties as assigned.

What we are looking for

• Post-secondary education in Event Management, Hospitality Management, Business Administration, or a related field, or an equivalent combination of education and experience.
• Certified Meeting Professional (CMP) designation required.
• Minimum of 5+ years of experience in Project Management of meetings, conferences, special events, or member-facing programs.
• Strong knowledge of budget administration, financial reconciliation, forecasting, and cost management practices.
• Experience negotiating and administering contracts, service agreements, and vendor relationships.
• Exceptional stakeholder engagement and relationship-management skills with the ability to collaborate effectively across all levels of the organization.
• Strong risk management capabilities, including the identification, assessment, mitigation, and monitoring of operational and event-related risks.
• Experience managing vendors, suppliers, venues, and service providers to achieve desired outcomes and service standards.
• Excellent organizational, project management, and time management abilities, with the capacity to manage multiple priorities simultaneously.
• Experience with event registration systems, virtual event platforms (EventMobi, Cvent, Zoom) mobile event applications, SharePoint and Microsoft 365, applications are considered an asset.
• Ability to exercise discretion, professionalism, and confidentiality when handling sensitive information.
• Excellent problem-solving and critical-thinking skills with the ability to adapt quickly in a fast-paced event environment.
• Ability to work independently and collaboratively as part of a high-performing team.
• Demonstrated ability to support diversity, equity, accessibility, inclusion and belonging relative to their role.
• Proficiency with Microsoft Office 365, SharePoint, event registration platforms, and other event management technologies.

The successful candidate must be able to travel, possess a valid driver’s license and have access to an automobile for business use. Ability to travel across Ontario, is also expected, as could other areas outside of Ontario.

All interested candidates may apply via ONA Jobs by 4:30 p.m. on November 16, 2026

The Ontario Nurses’ Association is committed to employment equity within its staff. Applications are encouraged from equity-deserving groups including individuals of Indigenous descent, Racialized individuals, individuals living with disabilities, and 2SLGBTQI persons. We also provide accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at [email protected].

Thank you for your interest in joining us. Only those selected for an interview will be contacted.