Member Experience Concierge - Opening Shift (Full-Time)

Must be available to open - scheduled hours: 4:30AM–12:30PM, with some weekend coverage potentially required from 5:30AM–1:30PM.

At AVANT, we are setting the standard for what it means to train and recover at the highest level. Our commitment extends beyond fitness solutions—we craft elite, performance-driven experiences that push boundaries. We are seeking a Member Concierge to be the first and lasting impression of our club, ensuring every member interaction reflects the sophistication and excellence of our brand.

This is not a passive guest services role—it is a high-impact, member-facing position for someone who thrives on connection, hospitality, and precision. Every touchpoint with a member is meaningful, intentional, and exceeds expectations. If you're driven to create a luxury fitness experience designed for those who demand more and refuse to settle, we want you.

About AVANT by Altea

AVANT is a members-only club for those who demand more and refuse to settle. A performance-driven ecosystem where cutting-edge training, science-backed recovery, and personalized wellness strategies come together seamlessly. AVANT is designed for peak potential, long-term vitality, and results that last.

Who You Are

AVANT team members embody the following core values. If these do not resonate with you, this role is not the right fit.

• You’re an A-Player – You take pride in excellence. You deliver a concierge-level experience with confidence and warmth.
• You’re Coachable – You thrive in a team-first environment, embracing feedback and consistently improving.
• You Have a Passion for Results – You anticipate member needs before they arise and take proactive action.
• You Understand the Why – Every interaction is an opportunity to create an exceptional experience.
• You Solve Issues Before They Become Problems – You anticipate challenges and handle them with precision and efficiency.
• You Believe in Process – Structure and consistency elevate the member experience, and you thrive in a well-defined system.
• You Execute with Discipline – You follow through. You set goals, hold yourself accountable, and ensure every interaction leaves a lasting impression.

What You’ll Do:

• Be the Face of AVANT – Greet, assist, and engage members with a world-class standard of service.
• Deliver an Elevated Experience – Anticipate member needs, provide personalized assistance, and ensure seamless operations at the front desk.
• Master the Services – Be fluent in all offerings and amenities, guiding members through training programs, recovery solutions, and membership inquiries with expertise.
• Support Sales and Retention – Assist in membership sign-ups, tours, and renewals, ensuring every interaction strengthens member loyalty.
• Maintain Facility Excellence – Conduct regular walkthroughs to uphold AVANT’s impeccable standards, ensuring every detail reflects our commitment to luxury.
• Optimize the Service Desk Experience – Oversee operations at the member services desk, ensuring efficiency, organization, and proactive solutions.
• Prepare and Serve Premium Smoothies and Coffees – Craft high-quality beverages with precision and care, adding to the elevated member experience.
• Solve and Evolve – Approach challenges with creativity and a commitment to continuous improvement.
• Elevate Member Engagement – Cultivate relationships, creating a welcoming environment that fosters community and belonging.

What You’ll Bring:

• Experience in Luxury Hospitality, Customer Service, or High-End Fitness Environments – You understand what it takes to deliver best-in-class service.
• A Passion for Fitness & Wellness – You believe in the product and take advantage of our world-class services and amenities.
• A Relentless Pursuit of Excellence – You set the bar high and push yourself to exceed expectations.
• Strong Attention to Detail – You ensure every aspect of the member experience is flawless.
• Professionalism and Poise – You are polished, articulate, and thrive in a high-performance environment.
• CPR & First Aid Certification (or willingness to obtain)
• Criminal Background Check Requirement – All team members must provide a recent Criminal Background Check prior to commencement of training and/or work.

Perks of this position include:

• Competitive salary
• Complimentary individual membership
• Group RRSP options
• Team Member Perks
• Complete training and development package
• Working alongside great people in a culture that fosters empowerment
• Career-defining growth and development opportunities

Why AVANT?

Because it’s about time a company created sustainable career opportunities in fitness & wellness. This is your opportunity to redefine what’s possible in fitness and wellness. At AVANT, you will be part of an elite team that is shaping the future of performance-driven training, recovery, and concierge-level wellness services. If you’re ready to lead, elevate, and inspire, we want to hear from you.

Ready to take your career to the next level? Apply now.

Additional Information:

• Vacancy Disclosure:
  • This position is being posted to fill an existing vacancy
• AI Disclosure:
  • To support our hiring process, artificial intelligence–based tools may be used to assist with screening and assessment activities, alongside human review.

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at AVANT. We want to hear about your personal experiences and understand why you believe this opportunity is the right fit for you.

We thank you for your interest; however, only candidates selected for an interview will be contacted.

PLEASE NOTE: The purpose of this job advertisement is to provide you with a glimpse into the full responsibilities. It is not a complete explanation of duties, responsibilities or requirements. We are an equal opportunity employer, and we believe in treating everyone fairly regardless of race, ancestry, place of origin, colour, ethnic origin, national origin, language, citizenship, creed, religion, sex, sexual orientation, age, marital status, gender identity, gender expression, record of offenses, disability, or any other legally protected factors. We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process.