Publié il y a 17 jours
On-Site Customer Service Representative
@ NTT DATA Services
Ottawa, Ontario
En bref
NTT DATA Services is hiring an Inbound Customer Service Representative in Ottawa to answer calls from telecom customers about internet, Wi-Fi, modem and account questions. The role includes mild troubleshooting, explaining plans and billing, and updating CRM records. Pay is $19.00 per hour on a schedule Monday to Sunday, 10:00am to 8:00pm EST.
Salaire :
19 $ de l’heure
Responsabilités :
- Answer inbound calls about internet, Wi-Fi and account questions
- Perform mild troubleshooting such as modem resets and connection checks
- Explain plans, billing, usage and equipment
- Create and update customer accounts and service tickets in CRM systems
- Coordinate escalations with technical support or field technicians
Résumé des exigences :
- High school diploma required
- At least one year of customer service experience
- Call centre or technical support experience is an asset
- Basic understanding of internet and Wi-Fi concepts or willingness to learn
- Strong communication and multitasking skills
- Familiarity with servicing US customers is an asset
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · successfactors
- Date publiée par l’employeur
- 2026-10-25
- Première détection par notre source
- 2026-10-09
- Mise à jour du dossier source
- 2026-11-08
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Horaire | jour, soir, fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Secondaire (DES) (exigé) |
| Avantages mentionnés | Régime de retraite, Mieux-être, Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
NTT DATA Services
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
- Abonnés LinkedIn
- 761 073
- Personnes associées sur LinkedIn
- 24 488
- Bureaux déclarés
- 7950 Legacy Drive, Suite 900, Plano, Texas 75024, US
- 18 S End Road, Bengaluru, Karnataka 560004, IN
- Catégories d’activité
- Information Technology
- Digital Marketing
- Consulting
- Software
- InsurTech
- Information Services
- IT Management
- Security
- Cloud Data Services
- Autres noms enregistrés
- NTT DATA Services
- NTT DATA North America
- Spécialités
- BI
- Analytics and Automation
- Cloud
- Digital
- Applications Modernization
- Infrastructure Management
- Security and Hosting
- BPO
- Financial Services and Insurance
- Healthcare
- Public Sector
- Manufacturing and Commercial Industries
- and Consulting
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up…
| Champ | Valeur |
|---|---|
| Secteur | IT Services and IT Consulting |
| Taille | 10,001+ employees |
| Siège social | Plano, Texas |
| Type d’organisation | Public Company |
| Spécialités | BIAnalytics and AutomationCloudDigitalApplications ModernizationInfrastructure ManagementSecurity and HostingBPOFinancial Services and InsuranceHealthcare |
| Offres sur Jobsy | 54 |
| Voir la page |
Req ID: 387611
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.
A Career at NTT DATA Means:
- Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
- Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
- Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile
- Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
What else does NTT DATA Offer? We’re glad you asked!
- All equipment required for you to be successful in your role
- Virtual paid training
- Comprehensive benefits package (medical, vision, and dental)
- Employee Assistance Program
- RRSP program options
- Short- and Long-Term Disability options
- Rewards and Recognition programs
- Internal career advancement opportunities
Position Overview:
The Inbound Customer Service Representative supports customers of a telecom provider by handling inquiries about account related questions for internet, Wi-Fi, and home connectivity services. This role focuses on delivering clear, friendly, and accurate assistance while maintaining professionalism and empathy. ‑Fi, and home connectivity services. This role focuses on delivering clear, friendly, and accurate assistance
Position: Inbound Customer Service Representative
Position Location: Ottawa - 2175 Robertson Rd, Nepean, ON K2H 5Z2
Hours of Work: Monday-Sunday, 10:00am – 8:00pm EST
Rate of Pay: $19.00/HR
Responsibilities:
- Answer inbound calls from clients regarding internet, Wi-Fi, modem, and account related questions.
- Perform mild troubleshooting, such as guiding customers through modem resets, checking connections, verifying outages, and reviewing basic Wi-Fi settings.
- Provide clear explanations of plans, billing, usage, equipment, and service features.
- Create and update customer accounts, service tickets, and documentation in CRM systems.
- Educate customers on self-service tools, equipment care, and tips for improving home Wi-Fi performance.
- Maintain professionalism and empathy, especially when assisting customers experiencing service interruptions or frustration.
- Coordinate with technical support teams or field technicians when issues require escalation.
Requirements:
- High School Diploma Required.
- A minimum of one year’s experience in customer service is required.
- Previous experience in a call centre or technical support environment is an asset.
- Basic understanding of internet and Wi-Fi concepts (modems, routers, signal strength) or willingness to learn.
- Strong communication skills with the ability to explain technical steps in simple, friendly language.
- Comfortable navigating multiple systems and multitasking during calls.
- Patient, solution-oriented, and able to remain calm under pressure.
- Reliable, punctual, and able to work in a metric-driven environment.
- Familiarity with servicing customers in the United States is an asset.
This job posting is for active vacancies. Applications are screened with AI technology and reviewed by NTT DATA recruiters.
#NBIND
Inclusion. Belonging.
Unleashing the power of being unique.
We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
At NTT DATA what you do matters. Because here YOU can.
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