Order Desk Lead

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Serve as the lead for complex and custom quotation requests, working closely with Engineering and the Senior Sales Team for support.
• Lead a team of Sales Coordinators, acting as the primary point of contact for daily quoting and sales support activities.
• Prepare and deliver presentations—both in-person and virtual—for dealer onboarding and training.
• Organize and lead cross-functional meetings with internal departments.
• Cross-train team members within the Order Desk to ensure full operational coverage.
• Ensure the team adheres to established processes and standard operating procedures (SOPs).
• Develop and implement new process maps to improve efficiency and workflow.
• Monitor and report on department metrics (e.g., tickets, quotes, calls, speed, accuracy) to ensure performance standards are met.
• Collaborate with departments such as Marketing and Engineering on strategic projects.
• Travel as needed to support trade shows and other sales-related events.
• Ensure the Order Desk team delivers high-quality customer service; coach team members on handling difficult customer interactions professionally and courteously.
• Verify accuracy of order entries for whole goods.
• Communicate order acknowledgements, delivery dates, and shipping details to customers.
• Collaborate with the Order Fulfillment team on shipping schedules, inventory availability, freight coordination, and managing exceptions to meet customer needs.
• Manage inbound communications (calls and emails) related to dealer inquiries, product configuration, and inside sales support.
• Provide input to the product strategy team regarding current pricing data on portals, considering factors like accuracy, margins, cost, competition, and market strategy.
• Offer daily support and guidance to the Whole Goods Order Desk team.
• Serve as a backup for the Order Desk Manager.
• Perform other duties as assigned.

What We Look For

• Previous experience supporting sales teams or dealer networks
• Experience in the heavy equipment, agricultural, or industrial sector is an asset
• Previous experience in inside sales, order desk, or parts/service coordination is preferred
• Strong customer service skills with a professional and courteous communication style
• Demonstrated ability to lead, coach, or mentor a small team
• Excellent organizational and time management skills; able to prioritize in a fast-paced environment
• Confident working with cross-functional teams (e.g., Sales, Engineering, Logistics)
• Mechanical aptitude and knowledge of equipment or configurations
• Attention to detail with a commitment to accuracy in quoting and order entry
• Positive, solution-oriented attitude

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.