Profit Manager - Gibbons Whistler, BC

Who We Are

At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences.

Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.

The Opportunity

Gibbons is looking for a commercially minded leader focused on maximizing and protecting cash across the company by turning financial insight into action. The Senior Manager, Profit will lead the Offerings, Pricing, Scheduling and Audit/Analytics functions and coordinate the company-wide initiatives that improve labour productivity, cost efficiency, margin and cash generation.

This is a senior, cross-functional role with direct influence on how the business makes commercial decisions. You will own the Profit Meeting and its action cadence, translate company and leadership priorities into measurable initiatives, provide operational financial analysis, and work directly with operators to initiate and follow through on action plans. The role influences company EBITDA through the levers within its control; operating leaders and the wider leadership team remain collectively accountable for delivery.

What you own

• Company profit performance — own profitability reporting, including results presentation to senior leadership, action tracking, follow-through and escalation of material risks or stalled initiatives.
• Vision-to-execution initiatives — translate company priorities into structured projects across Offerings, Pricing, Scheduling and Audit/Analytics, with clear objectives, owners, measures, milestones and expected financial impact.
• Commercial analysis and decision support — coordinate analysis of pricing, product and menu profitability, labour productivity, cost-of-sales, contribution margin, revenue leakage, against world class benchmarking scenarios.
• Brand-aligned offerings — develop full scope of SKUs across company portfolio which reflects current trends in consumer demand, ensuring product mix facilitates maximization of high popularity, high margin items.
• Pricing and revenue optimization — set centralized pricing direction, test commercial assumptions, monitor guest response and product mix changes, and loop feedback into dynamic changes and future decision-making.
• Scheduling and labour efficiency — lead the centralized scheduling and labour-optimization approach, balancing productivity, forecast demand, service standards and team experience.
• Audit, loss prevention and operational improvement — use audits and analytics to identify leakage, wastage, control gaps and margin opportunities, and require clear corrective action plans from the relevant operators or functional leaders.
• Operational systems and insight — own the business use and continued development of point-of-sale, inventory-management, scheduling and operational-analysis systems, dashboards and integrations that support timely action.
• Forecasting and performance partnership — work with operators to develop commercial forecast inputs and forward assumptions, while partnering with Finance & Accounting on the formal reporting cadence, data integrity and interpretation of results.

How you will lead

• Translate insight into action — make complex financial and operational information clear, commercially relevant and easy to act on.
• Exercise practical authority — work directly with operators to initiate action plans, clarify ownership and maintain momentum without unnecessary escalation.
• Lead through influence and accountability — build strong partnerships while setting clear expectations for measures, owners, deadlines and follow-through.
• Build accountable teams — lead one-page plans, regular 1:1s, coaching, performance reviews, development planning and timely performance management across the Profit functions.
• Collaborate on the financial truth — partner with Finance & Accounting to reconcile operational assumptions to certified actual results, then explain variances and improve the forward plan.
• Connect to the North Stars — link initiatives to Profit, Revenue, Team Happiness, Guest Happiness, Community Happiness and Balance Sheet performance

Wage and Perks of the Job

• $70,000 - $90,000 based on experience and qualifications
• 50% off food & beverage at all Gibbons venues
• Adventure perks: 20% off The Adventure Group for you and your friends & family
• Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos
• Wellness perks: 20% off at The Spa at Whistler and a wellness stipend (for applicable roles)[
• Exclusive partner discounts at local Whistler businesses
• Flexible schedules and a supportive team culture
• Access to community events and staff appreciation nights
• Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey.
• Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously.

WHAT SUCCESS LOOKS LIKE

Profit / EBITDA influence Commercial initiatives create measurable improvement in contribution and cash generation via labour efficiency, cost control, pricing action and loss prevention.

Profit Meeting cadence The meeting consistently provides clear insight, decisions, accountable actions and timely escalation of material risks.

Project delivery Approved initiatives have clear owners, milestones and expected impact, with progress tracked through completion and benefits assessed.

Commercial decision quality

Pricing, product, labour and cost decisions are supported by timely analysis, clear assumptions and an appropriate understanding of guest and operational

impact.

Action closure Material Profit Meeting, P&L meeting and audit actions are completed by agreed dates or escalated with a documented recovery plan.

Pricing and revenue integrity

Approved pricing, promotions and revenue controls are implemented accurately, and exceptions are identified and corrected promptly.

Labour productivity Fully centralized scheduling and labour initiatives improve productivity while protecting service standards and team experience.

Loss, wastage and cost control

Material leakage, inventory variances, wastage and operational control gaps have a clear root-cause review, owner and corrective action.

Forecast partnership Commercial assumptions are current, decision-ready and aligned with operators, with variances to actual results understood and used to improve

future inputs.

MEASURE EVIDENCE OF SUCCESS

Systems and insight Operational systems and dashboards provide reliable, timely information that helps leaders focus on the highest-value actions.

Team leadership Direct reports receive clear goals, regular coaching and timely performance feedback, with capability and succession depth improving over time.

WHAT YOU BRING

— Progressive leadership experience in commercial finance, FP&A, revenue or profit management, multi-unit operations or a closely related field.

— Demonstrated success improving profitability through pricing, labour planning, product mix, cost control, loss prevention and operational follow-through.

— Strong understanding of P&Ls, budgets, forecasts, variance analysis, contribution margin, business cases and EBITDA drivers.

— Experience partnering with operational leaders and turning analysis into decisions, accountable action plans and measurable results.

— Confidence building scorecards, dashboards and repeatable performance cadences across multiple businesses, locations or functions.

— A practical change-leadership approach, with the ability to test, learn, correct and scale systems, processes and commercial initiatives.

— Clear communication, sound judgment and the confidence to challenge assumptions constructively and make centralized commercial recommendations.

— People leadership experience, including coaching, performance management and developing capable, accountable teams.

EXPERIENCE THAT WOULD BE AN ADVANTAGE

— Hospitality, food and beverage, accommodation, entertainment, tourism or another multi-unit, high-volume operating environment.

— Experience with point-of-sale, inventory-management, scheduling, forecasting and business-intelligence systems.

— Leading centralized scheduling, workforce planning, labour-optimization or operational-audit functions.

— Supporting pricing strategy, menu engineering, product profitability, commercial partnerships or promotion and discount controls.

THE PERSON WHO WILL THRIVE HERE

You are commercially curious, analytically rigorous and deeply practical. You enjoy getting close to operations, asking the questions behind the numbers and helping leaders see the action that will create the greatest impact. You bring structure without unnecessary bureaucracy, hold a high bar with empathy and build systems that make strong performance easier to repeat.

WHY GIBBONS

Gibbons has been creating unforgettable experiences in Whistler since 1979. Our businesses span hospitality, accommodation, experiences, festivals and membership, united by a commitment to Team Happiness, Guest Happiness, Community Happiness and sustainable performance. This role offers the opportunity to shape how commercial performance is understood and led across the company and to build capability that compounds over time.

Our commitment: Gibbons is committed to a diverse and inclusive workplace. We welcome applicants from all backgrounds and encourage you to apply even if you do not meet every qualification