Retail & ERP Systems Analyst

Do you believe that a company’s success depends on its people? If so, PSI is the place for you! PSI is nothing without people who build, design, and support it. We’re looking for a Retail & ERP Systems Analyst to join our scaling organization.

What’s important to us:

We are seeking to attract individuals who share and demonstrate our core values: Judgement, Curiosity, Agility, Results, Ownership, Teamwork.

At Pacific Smoke International, our mission is to help people quit smoking by providing safer alternatives to traditional cigarettes. As the leading distributor of electronic vaporizers and award-winning vaping products in Canada, we've made significant progress since our founding in 2013. However, we have much more to accomplish for our customers, and we're looking for a culturally aligned Retail & ERP Systems Analyst to join in our I.T team at our Markham headquarters. Take part in joining an exciting career in a booming industry!

About the Role

This is a hands-on position for someone who enjoys owning systems rather than simply supporting tickets. You will have the opportunity to help shape and scale important technology solutions while working across ERP, integrations, data, analytics, and business applications.

The role offers significant exposure to both technology and business operations and provides an opportunity to make a measurable impact as PSI continues to strengthen and scale its technology ecosystem.

Position Overview

Pacific Smoke International (PSI) is seeking a Retail & ERP Systems Analyst to join our Information Technology Services team.

This role will take primary ownership of technology solutions supporting PSI’s growing retail technology ecosystem. The successful candidate will be responsible for system integrations, partner onboarding, technical support, data synchronization, troubleshooting, monitoring, and continuous platform improvements.

In addition to retail technology responsibilities, this position will support our NetSuite ERP environment, enterprise integrations, and technology projects across the organization.

This is an ideal opportunity for someone who enjoys working at the intersection of business systems, integrations, data, retail technology, and operations.

Key Responsibilities

Retail Technology & Systems

• Take day-to-day technical ownership of PSI’s retail technology applications and integrations.
• Support the continued expansion and operation of retail technology solutions.
• Manage technical onboarding and integration of new business partners.
• Monitor integrations, synchronization processes, system health, and data quality.
• Investigate and resolve application, integration, API, and data synchronization issues.
• Coordinate troubleshooting and issue resolution with business partners, internal teams, technology providers, and external development partners.
• Maintain technical documentation, configurations, integration specifications, and support procedures.
• Identify recurring issues and implement improvements to increase platform reliability and scalability.

Development & Technology Roadmap

• Work closely with Marketing, Sales, Data & Analytics, and other business teams to understand requirements and translate them into technology solutions.
• Coordinate development, testing, deployment, and ongoing support of system enhancements.
• Support integrations with new technology platforms and partners.
• Contribute to the delivery of PSI’s retail technology roadmap and future capabilities.
• Participate in requirements gathering, solution design, UAT, implementation, and post-launch support.
• Identify opportunities to automate operational and support processes.

Data & Integration

• Monitor the completeness, accuracy, and timeliness of data across integrated systems.
• Troubleshoot data discrepancies and integration failures.
• Work closely with the Data & Analytics team to ensure reliable data is available for business reporting and analytics.
• Support API, database, middleware, and other system integrations.
• Assist with establishing monitoring, alerts, reconciliation, and data-quality controls.

NetSuite ERP & Business Systems

• Provide functional and technical support for Oracle NetSuite ERP.
• Support ERP enhancements, integrations, testing, troubleshooting, and projects.
• Analyze business requirements and recommend system and process improvements.
• Support integrations between NetSuite and other enterprise applications.
• Provide backup ERP support and contribute to knowledge sharing and documentation within the ITS team.

Support & Vendor Management

• Serve as a technical escalation point for retail and business-system issues.
• Coordinate with software vendors, developers, integration partners, and other technology providers.
• Track issues through resolution and communicate status clearly to stakeholders.
• Maintain documentation and knowledge bases to improve support efficiency and business continuity.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Systems, or a related field.
• 3+ years of experience supporting ERP, retail technology, business applications, or system integrations.
• Experience working with ERP systems; Oracle NetSuite experience is strongly preferred.
• Experience supporting retail applications, e-commerce, or multi-system integrations is an asset.
• Hands-on experience with Programming Language (JavaScript, or Python, or SuiteScript)
• Good understanding of APIs, system integrations, databases, and data synchronization concepts.
• Working knowledge of SQL and ability to investigate data and integration issues.
• Experience gathering business requirements, coordinating testing/UAT, and supporting system implementations.
• Strong analytical and troubleshooting skills.
• Strong documentation and organizational skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Ability to manage multiple priorities and take ownership of issues from identification through resolution.

What Success Looks Like

Within the first year, the successful candidate will:

• Establish clear technical ownership of key retail technology solutions.
• Improve system stability, monitoring, and support processes.
• Support efficient onboarding and continued platform growth.
• Improve the reliability and quality of data across integrated systems.
• Successfully deliver key technology enhancements and integrations.
• Build strong working relationships across business and technology teams.
• Increase the ITS team’s capacity to deliver NetSuite and enterprise system projects.
• Improve documentation and cross-training to strengthen business continuity.

What you can expect from Pacific Smoke International:

At our company, we strive to provide our team members with the best possible support. Here is an overview of the current benefits and perks we offer:

• A total compensation package that includes group benefits program starting from day 1 of joining and year-end performance bonus
• Ongoing learning and development opportunities to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• 3 weeks of Vacation
• Hybrid work (four days in office)
• Awards for top performers and employee tenure
• A unique opportunity to build, grow and leave your impact on the industry
• To work with a group of people who are humble, supportive, and care about our customers
• Product at distributor pricing to all employees
• Company events

If you are a results-driven, self-motivated individual who thrives in a collaborative and fast-paced environment, we invite you to join our team at PSI. You will have the opportunity to make a meaningful difference in the lives of people nationwide while working in an inclusive and supportive environment.

Thank you to all the applicants who have shown interest in this position. We appreciate the time and effort you have taken to apply.

While we carefully review every application we receive, we regret to inform you that only the candidates who are being considered for further evaluation will be contacted.

Pacific Smoke international is an equal opportunity employer and encourages all qualified candidates to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.