Retail Store Administrator

Are you a detail-oriented administrative professional who thrives in a customer-centric retail setting? Randstad is currently seeking a dedicated Service Administrator to join a dynamic and growing team in Brantford. Operating within the rapidly expanding and highly regulated cannabis industry, this role is set in a vibrant cannabis retail store environment. In this full-time role in business administration, you will expertly manage daily office tasks, inventory tracking, purchasing support, and vendor coordination, all while delivering exceptional service to storefront patrons. If you are a natural problem solver who enjoys wearing multiple hats and seamlessly balancing front-of-house customer care with back-office organization, this Service Administrator opportunity is the ideal next step for your career in business administration. You will act as the operational anchor for the team, ensuring that both the administrative and retail sides of the business run smoothly and efficiently day in and day out.

Our client offers a highly supportive and inclusive work culture where personal initiative is celebrated, team members stay for years, and long-term career growth is actively encouraged. As a Service Administrator working in this specialized cannabis retail store environment, your time will be dynamically split, balancing approximately 70% administrative support with 30% direct customer interaction. This unique blend ensures that your skills in business administration are utilized to their fullest potential while keeping you actively engaged with the local community. On the administrative side of business administration, you will be deeply involved in creating efficient document templates, tabulating monthly vendor expenses, managing complex inventory data, and performing detailed product research to keep the store competitive. Your meticulous attention to detail will directly support the management team and ensure that the dispensary remains fully compliant and operationally sound.

On the customer-facing side of this cannabis retail store environment, you will serve as a welcoming and knowledgeable brand ambassador. You will offer education-based guidance to store visitors, safely and accurately operate point-of-sale (POS) systems, and coordinate exciting promotional pop-up events with industry vendors. This Service Administrator role offers a truly dynamic business administration experience where no two days are exactly the same. We are looking for a self-managed, highly organized Service Administrator who brings a positive, can-do attitude to work every single day. In this critical business administration position, you will confidently organize your own schedule once fully trained, step up during peak retail moments, and handle urgent store priorities with complete flexibility and grace.

Our client takes great pride in fostering a warm, community-focused atmosphere where customers frequently praise the happy, helpful disposition of the staff. Candidates who thrive as a Service Administrator in this specific cannabis retail store environment are inherently solution-oriented, actively welcome constructive feedback, and approach daily operational challenges with unwavering optimism. Furthermore, while the primary operations of this business administration role are conducted in English, bilingualism in both English and French is considered a strong asset. Having bilingual capabilities allows the team to better serve a diverse clientele and communicate effectively with a wider range of industry partners, regulatory bodies, and vendors across the country.

Advantages
Competitive hourly compensation ranging from $23.00 to $25.00 per hour, reflecting skills and relevant experience.
• Comprehensive employee health benefits package through Manulife available after one year of full-time employment (35+ hours weekly).
• Stat holiday pay at 1.5x regular rate for scheduled statutory holiday shifts worked throughout the calendar year.
• Only Closed on Christmas Day and New Year's Day
• Consistent full-time schedule offering 35 to 38 hours weekly, with built-in flexibility across opening, closing, and weekend shifts.
• Structured 3 to 4-week supportive onboarding program designed to ensure complete product mastery and operational confidence.
• Excellent job stability within a business administration culture where team members regularly stay for multiple years.
• Opportunities for professional growth and leadership advancement across expanding corporate and retail branch locations.

Responsibilities
•Independently organize, schedule, and prioritize daily task workflows using Google Workspace (Google Calendar, Google Sheets, Google Docs).
•Use Jira to track project milestones, document progress, and communicate status and completion dates across the team.
•Responsible for daily financial reconciliation and till closing procedures at assigned retail storefronts.
•Assist with administrative onboarding functions, including handling and filing hiring documents.
•Provide ongoing operational and administrative support across corporate and retail operations.
•Storefront Customer Engagement: Serve as a primary point of contact for retail customers, providing education-based, consultative customer service similar to a pharmacy assistant environment.
•Complete an intensive 3-to-4-week training program to master and retain comprehensive product knowledge to guide customer purchasing decisions.
•Process customer transactions, handle payments, and maintain inventory accuracy through the POS system.
•Travel and fill in at secondary retail locations (within an 8-minute distance) as operational needs require.
•Storefront Maintenance: Maintain a clean, organized, and welcoming storefront environment during assigned shifts.

Qualifications
• Advanced proficiency in Google Workspace, specifically Google Sheets (basic formulas, data summation, template creation), Google Calendar, and Google Docs.
• Solution-oriented mindset with strong problem-solving skills, capable of identifying operational challenges and independently proposing solutions.
• Exceptional organizational and self-management abilities, with a proven capacity to structure and prioritize work schedules post-training.
• Welcoming customer service orientation and a positive disposition that builds rapport with store patrons and team members.
• High adaptability and a proactive "roll-up-your-sleeves" work ethic, demonstrating willingness to complete urgent tasks without hesitation.
• Openness to receiving constructive feedback, viewing coaching as a positive opportunity to learn, improve, and advance professionally.
• Creative marketing skills, including hands-on experience using Canva for graphic design and creating social media posts for Instagram an asset
• Familiarity with project management tools like Jira an asset
• hands-on experience operating POS retail systems

• Relevant background as a Service Administrator, office coordinator, administrative assistant, or customer service specialist within business administration or retail.
• Completion or commitment to obtain CannSell certification in compliance with Ontario retail regulations.
• Solid working knowledge of Google Sheets, including writing standard arithmetic formulas, organizing data, and building working templates.
• Successful completion of a criminal background check and professional reference verification prior to final employment confirmation.
• Availability to work a flexible 35 to 38 hour weekly full-time schedule, including rotating day, evening (closing up to 10:00 PM), and weekend shifts.
• Ability to travel between nearby storefront locations (within an 8-minute commute radius) as required for shift coverage.
• Strong dedication to memorizing detailed product specifications, educational materials, and operational standards during initial training.

Summary
How to Apply?

- Apply online at Randstad.ca today
- send your resume by email to [email protected] and all qualified candidates will be contacted

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.