Senior Manager, ServiceNow Product Studio Portfolio Leader, Deloitte Global Technology

Job Type: Permanent
Work Model: Remote
Reference code: 134150
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Ottawa, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

As a Product Studio Portfolio Leader you own the full lifecycle of a portfolio of ServiceNow products, solutions and offerings — from strategy and roadmap through delivery, adoption and value realization. Working within an Agile operating model, you lead cross-functional studio teams and partner closely with business process owners, senior stakeholders and CoE leadership to deliver outcomes that matter to the network. You are equally comfortable advising executives on platform direction and working through architecture and delivery decisions with your product owners, architects and engineers.

Strategy & roadmap

• Own the strategy, multi-year roadmap and value proposition for a portfolio of ServiceNow product studios, aligned to business strategy and the CoE’s platform direction.
• Set priorities, make investment trade-offs and course-correct as business needs evolve.
• Contribute to the wider platform strategy, shaping the foundational ServiceNow framework that serves member firms’ business.

Delivery & platform

• Lead engineering teams to deliver omni-channel digital workflows for critical business processes on ServiceNow.
• Drive the strategy, rollout and adoption of generative AI (Now Assist) across the network of professional services firms.
• Explore new platform capabilities and plan their rollout and adoption across the network.
• Ensure solutions follow design principles and architectural standards, so delivered products are secure, performant, maintainable and scalable.
• Maintain a healthy pipeline of prioritized demand and be the catalyst for adoption of the CoE’s digital assets.

Stakeholders & value

• Build and manage senior stakeholder relationships, up to and including executive level, translating business needs into the right ServiceNow advice and outcomes.
• Own financial planning for the portfolio — budget creation, forecasting and cost control — and ensure investments deliver measurable stakeholder value.
• Manage vendor and eco-partner relationships, holding them accountable for quality, commitments and resourcing.

Team & governance

• Develop, coach and mentor your teams — building product expertise and subject-matter depth, and supporting growth and succession.
• Provide oversight to product owners, delivery managers, architects and team leads.
• Clear impediments, resolve technical and product issues quickly, and manage risk across the portfolio.
• Collaborate with peer product leaders to drive synergy and find innovative solutions to shared business needs.
• Stay current with emerging technologies, methodologies and relevant geo-political developments.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

What you’ll bring

• 12+ years across delivery management, product management, stakeholder management and team leadership, including large cross-functional teams.
• 5+ years of ServiceNow experience, with the ability to demonstrate the platform’s value at every level of an organization.
• Advanced understanding of multiple ServiceNow offerings — ITSM, ITOM (Discovery, Service Mapping), CMDB, CSDM, IRM, SecOps, HAM and SAM — with hands-on greenfield and brownfield implementation experience.
• Proven ability to create product strategy and roadmaps and measure benefits through a value-management methodology.
• Strong command of Agile delivery, with a track record of shipping solutions on ServiceNow.
• Ability to manage and deliver multiple concurrent engagements within a globally distributed onshore–nearshore–offshore model.
• Excellent communication and interpersonal skills, with the ability to work effectively across diverse stakeholders.
• A coaching mindset, able to develop staff and direct reports at Manager level, with a focus on quality and customer centricity.
• Genuine passion for building a ServiceNow platform that enables the business in every way possible.

Total Rewards

The salary range for this position is $104,000 - $215,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.