Sr. Receptionist

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact:

As the Senior Receptionist at OpenText’s Global Headquarters in Waterloo, you will be the welcoming face of a world-class organization, creating exceptional experiences for employees, executives, customers, and visitors. This highly visible role offers the opportunity to lead front-of-house operations that support more than 1,400 employees, while partnering closely with leadership, security, and facilities teams to help foster a professional, efficient, and engaging workplace environment.

Your Responsibilities:

• Brand Ambassador: Deliver a best-in-class welcome experience for executives, board members, clients, VIPs, and employees ensuring a polished representation of OpenText at every interaction.
• Operational Leadership: Oversee and optimize high-volume reception operations, including multi-line phones, shipping/mail, visitor registration, and guest services at a global HQ scale.
• Executive Support: Anticipate and respond to the needs of executive leaders and their assistants with discretion, urgency, and professionalism.
• Security & Compliance Partner: Act as a critical point of control for visitor access, liaising with Security to mitigate risks such as tailgating and ensuring compliance with security protocols.
• Event Support: Support logistics for corporate events, town halls, and executive meetings, including vendor management, catering, signage, and room readiness.
• Program Oversight: Manage and support key workplace programs such as Envoy visitor registration, EV parking registration, shuttle bus scheduling, and other employee service programs.
• Employee Experience Champion: Shape the onboarding and workplace experience for employees, from first day welcomes to ensuring smooth daily operations.
• Communication Hub: Serve as a central liaison across Facilities, IT, HR, and other departments, ensuring seamless flow of information and issue resolution.
• Continuous Improvement: Identify and implement process enhancements that improve efficiency, service quality, and employee/guest satisfaction.
• Crisis & Incident Response: Act as the first point of contact during building emergencies or disruptions, ensuring clear communication and calm coordination.

What You Need to Succeed:

• Proven Experience: 5+ years as a receptionist, front desk lead, or executive administrative role in a fast-paced corporate or technology environment.
• Executive Presence: Exceptional interpersonal skills with the confidence to engage directly with C-Suite leaders, board members, and high-profile visitors.
• Professional Judgment: Demonstrated ability to manage sensitive and confidential information with discretion and maturity.
• Operational Agility: Strong organizational and time-management skills with the ability to handle competing priorities, high call volumes, and complex scheduling demands.
• Technical Proficiency: Skilled in Microsoft Office Suite (Outlook, Teams, Word, Excel); experience with visitor management systems (e.g., Envoy) or digital workplace platforms is an asset.
• Collaborative Leadership: Ability to partner effectively with Facilities, HR, IT, and Security teams, while providing guidance and mentorship to reception or office services staff.
• Crisis Readiness: Confidence in handling urgent requests, disruptions, or building incidents with composure, clear communication, and problem-solving skills.
• Brand Stewardship: A polished, professional presence that reflects OpenText’s reputation as a global technology leader.
• Adaptability: Willingness to work extended hours during executive visits, major events, or high-traffic periods to ensure seamless front-of-house operations.

ONE LAST THING

OpenText is more than a workplace—it’s a global community that values innovation, collaboration, and excellence. As the Senior Receptionist at our Global HQ, you’ll play a vital role in shaping the first impression of our company and supporting the people who drive our success. If you thrive in a dynamic environment and love creating memorable experiences, we want to hear from you.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $46,880 - $70,320 Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.