Publié il y a 16 mois
Virtual assistant Airbnb/VRBO/Booking.com
@ Jobs for Humanity
Montréal, Québec
En bref
Jobs for Humanity is hiring a full-time virtual assistant for short-term rentals to handle guest communication, booking calendars and vendor coordination across Airbnb, Vrbo and Booking.com. The work covers responding to guest inquiries, managing reservations and availability, and acting as first point of contact by phone and message. The posting requires 2-3 years of short-term rental virtual assistant experience and strong English communication.
Responsabilités :
- Respond to guest inquiries across Airbnb, Vrbo and Booking.com
- Manage booking requests, changes and cancellations
- Monitor availability calendars and pricing settings
- Coordinate cleaning and maintenance with bookings
- Answer and escalate guest and vendor calls
Résumé des exigences :
- 2-3 years as a virtual assistant for short-term rentals (must)
- Familiarity with Airbnb, Vrbo, Booking.com and channel management tools
- Excellent written and verbal English
- Strong organization and multitasking
- Tech-savvy with spreadsheets and mobile apps
Outils et compétences
Source et dates
Site carrière / système de candidatures · smartrecruiters
- Date publiée par l’employeur
- 2025-08-01
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-10-09
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Jobs for Humanity
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 26 |
Company Description
We are a dynamic property management company specializing in short-term rentals and Airbnb listings. Our team handles every aspect of the rental process—from guest communication and check-ins to cleaning coordination and property maintenance—ensuring a seamless experience for both guests and property owners.
Job Description
Responsibilities:
Guest Communication & Support
Respond to guest inquiries promptly across platforms (Airbnb, Vrbo, Booking.com, etc.)
Manage booking requests, changes, and cancellations
Provide guests with check-in/check-out instructions, house rules, and local recommendations
Handle emergency or escalated guest concerns with professionalism and care
Booking & Calendar Management
Monitor and manage availability calendars to prevent double bookings
Ensure pricing and minimum stay settings are correct across platforms
Coordinate with cleaning teams and maintenance based on bookings
Administrative & Operational Tasks
Organize and track guest reviews, performance metrics, and occupancy rates
Maintain documentation for expenses, guest issues, and work orders
Assist in updating property descriptions, photos, and listing information
Help with vendor communication (cleaners, handymen, etc.)
Call Management
Answer or return calls related to guest inquiries, vendor coordination, or emergency issues
Act as the first point of contact for general inquiries and escalate when needed
Requirements:
Prior 2-3 years experience as a Virtual Assistant for short term rental is a "MUST"
Familiarity with Airbnb, Vrbo, Booking.com, and channel management tools
Excellent written and verbal English communication skills
Strong organizational and multitasking abilities
Availability to respond to messages and calls during business hours, with some flexibility for urgent matters
Tech-savvy – able to use online tools, spreadsheets, and mobile apps efficiently
Nice to Have:
Experience with property management systems (e.g., Hostaway, Guesty, Lodgify)
Knowledge of customer service practices in hospitality
Ability to work across time zones if needed
Journal
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