40040: Service Center Manager I

POSITION OVERVIEW

Responsible for leading service center employees and the operation. Ensure customer satisfaction by moving all shipments on time and damage free, while observing company and regulatory policies and procedures.

ESSENTIAL FUNCTIONS

• Establish and maintain effective working relationships involving communication
• Ensure that daily pre-shift meetings take place with all employees every day
• Communicate and align the service center’s culture and operating plan with FedEx Freight’s vision and mission promoting organizational change
• Lead employees in knowledge and skill development; monitor all education activity and mentor involvement
• Convey clear expectations and hold people accountable for achieving goals, apply applicable corrective action when necessary to redirect employees
• Responsible for the clean and safe working condition of the facility and equipment
• Participate in the center health and safety committee and support their activities
• Ensure all security measures are taken to protect employees, freight, equipment, and the facility
• Provide operational support to the sales team to promote revenue growth and optimize the customer experience
• Continually review center’s shipment volume, dock layout, pickup and delivery routes, staffing plan, equipment utilization, and other processes to ensure optimal effectiveness and efficiency while meeting customer’s needs; create action plans as required to address opportunities
• Lead employees in maintaining all service center processes as outlined in operations procedures to ensure all shipments stay within the designated operating cycle
• Lead employees in proper freight handling practices, including all claims prevention, hazardous materials, over-short-damage, freight analysis requirements and use of tools and equipment
• Review and monitor all production and efficiency measurements as reported in various measurement formats and create action plans for any opportunities
• Search for ways to improve by communicating with and involving service center employees
• Manage and maintain physical assets, supplies, and vendors; working closely with fleet maintenance employees if applicable
• Review invoices, controllable cost report, and any other financial statements to measure business performance against budget and reduce costs when possible
• Work with general office and Operation Support to ensure consistency and compliance in all service center task requirements and expectations
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

DISCLAIMER This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• High School diploma, required
• Bachelor’s Post-secondary degree required or four (4) years directly related work experience
• Five (5) years transportation, and three (3) years leadership experience
• Possess project management skills
• Possess through knowledge of LTL industry, DOT and MTO rules and regulations, OSHA Laws, hazardous materials regulations, NMFC and tariff rules
• Decisive, consultative, inclusive leadership style
• Demonstrated experience and ability to lead organizational and cross-sectional teams
• Excellent interpersonal skills and strong presentation skills, as well as, strong ability to persuade, collaborate, and partner with all levels within the organization
• Excellent time management, organizational, analytical and problem-solving skills, including excellent attention to detail
• Ability to manage competing and changing priorities
• Professional verbal, reading and written communication skills
• Bilingual (English/French) preferred; required in Quebec
• Intermediate knowledge of Microsoft Office Software (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
• Ability/willingness to learn new applications, software, systems, and equipment as required

WORKING CONDITIONS:

• Must be able and willing to travel as required
• Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise
• Flexibility and adaptability to working environment

FFC FedEx Freight CanadaAt FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.Chez FedEx, notre valeur « Prendre soin les uns des autres » se reflète dans notre engagement à être un employeur inclusif, qui représente la diversité de nos clients et des communautés que nous servons. Nous favorisons des lieux de travail respectueux, sûrs et inclusifs où chacun est apprécié pour sa contribution unique. Les candidatures de tous les candidats qualifiés sont les bienvenues. Nous encourageons les femmes, les personnes handicapées, les Autochtones et les personnes issues de communautés culturellement diverses et 2SLGBTQ+ à postuler. Veuillez nous informer si vous avez besoin d'aménagements particuliers pendant le processus de recrutement et de sélection. Nous travaillerons avec vous pour répondre à vos besoins.