Service - Receptionist

Introduction

The Jim Pattison Auto Group is seeking a friendly, dependable, and highly organized Receptionist to be the welcoming face of our Jim Pattison Toyota on Regent dealership. As the first point of contact for customers, visitors, and employees, you’ll help create a warm and welcoming atmosphere while keeping our showroom running smoothly.

You’ll take pride in giving visitors an outstanding experience, staying organized, and ensuring every interaction reflects our strong commitment to our customers.

Schedule: This is a full-time, permanent position of 40 hours per week.

About Us

The Jim Pattison Auto Group, a division of the Jim Pattison Group, was established in 1961 when Jimmy Pattison acquired a GM franchise. Today, the organization operates 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our top priority, and it is made possible by the dedication of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

Key Responsibilities

• Greet all visitors entering the showroom, respond to inquiries promptly, and direct them to their host
• Answer incoming calls on a multiline phone system promptly and professionally
• Welcome and assist customers in the lounge areas
• Keep the work space tidy and the customer lounge well stocked (coffee station, kids’ station)
• Process customer payments
• Book service appointments through the software system
• Close paid work orders
• Distribute incoming mail
• Maintain strict confidentiality of company and customer information
• Help foster a supportive, enjoyable work environment
• Perform other administrative duties as assigned

Key Qualifications

• Previous experience in a customer-facing role is an asset
• Previous automotive industry experience is a strong asset, including familiarity with CDK or One-Eighty software
• Experience operating a multiline phone system is preferred
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong customer service skills with a friendly, approachable manner
• Strong organizational and time management skills
• Accurate data entry skills
• Detail-oriented, with the ability to multitask and prioritize effectively
• Able to stay calm and focused in a fast-paced environment
• Reliable, punctual, and dependable
• Strong written and verbal communication skills
• Ability to interact professionally with others

What We Offer

• Competitive wages
• Comprehensive benefits package, including health, dental, and insurance
• Unlimited opportunities for advancement, growth, and development
• Access to exclusive corporate discount programs
• Recognition and rewards programs
• A great team atmosphere and a positive, supportive work environment

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore other opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to complete a satisfactory Criminal Record Check.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].