Account Manager

Xpera Risk Mitigation & Investigation (Xpera) is Canada’s premier national provider of risk mitigation services. Our comprehensive offerings empower clients to enhance business performance and maintain operational continuity by equipping them with the expertise and tools necessary to manage risks at all levels. Our innovative solutions encompass investigations, labour dispute management, evacuation support, emergency security, and emergency staffing. With these solutions, we collaborate with our clients as a proactive partner, poised to assist them in addressing current crises or developing strategies to mitigate potential future risks. More information about Xpera can be found at xpera.ca.

We serve a diverse population across Canada. We strive to reflect that diversity within our workforce and ensure that every employee can be their authentic self.

Adventurous, Respectful, Determined: We lead with “yes”, trust in our shared expertise, and embrace innovation while holding each other accountable to our vision.

We are seeking an Account Manager to join our Sales team in Ottawa!

The Account Manager will secure new business, provide account management to an existing customer base, and achieve sales and profit growth in the Ottawa and Kingston areas. The Account Manager will also provide day-to-day and operational service for clients.

Reporting to the Vice President, Sales, and working within a collaborative, team-oriented environment, the Account Manager will leverage their business acumen, relationship-building skills, and consultative approach to expand market presence, generate new opportunities, and deepen client engagement.

The primary focus of the role will be generating new revenue through proactive business development activities. This includes leveraging an established professional network within the insurance industry, identifying and qualifying prospective clients, developing strategic solutions, and successfully converting opportunities into long-term client partnerships. The Account Manager will also participate in the development of bids & proposals, presentations, and service agreements, and will lead negotiations through to contract execution.

In addition, the Account Manager will serve as a trusted advisor to an existing portfolio of clients, ensuring a high level of client satisfaction, identifying opportunities for service expansion, and supporting long-term account growth and retention.

This hybrid position combines office-based work, remote work from a dedicated home office, and regular travel for client meetings, site visits, trade shows, industry events, conferences, and other business development activities.

What’s In It For You:

• Competitive salary
  
• Comprehensive benefits and RRSP matching from your first day of employment
  
• Perks including discounted gym memberships and shopping discounts
• Bonus structure
• Monthly car allowance
  
• Opportunities for learning and growth
• Business casual environment
• Supportive and collaborative team environment

What You Will Do:

• Identify, pursue, and secure new business opportunities in the assigned territory
• Develop and execute individual business development plans to achieve revenue and growth targets
• Build and maintain a strong network of prospects, referral partners, and industry contacts
• Generate qualified leads through networking, industry events, referrals, and prospecting activities
• Conduct client discovery meetings to understand business needs and recommend appropriate solutions
• Prepare and deliver compelling proposals, presentations, and service agreements
• Lead contract negotiations and successfully close new business opportunities
• Maintain an active sales pipeline and provide accurate forecasts and updates
• Manage and grow a portfolio of existing clients
• Build trusted advisor relationships with clients by understanding their business objectives and workforce challenges
• Conduct regular client meetings and business reviews to ensure service satisfaction and identify opportunities for growth
• Act as the primary point of contact for client inquiries and escalations
• Collaborate with internal subject matter experts to deliver high-quality solutions and exceptional client service
• Identify opportunities to cross-sell and upsell additional Xpera services
• Develop strong partnerships with internal teams to support client acquisition and retention
• Represent Xpera at industry events, trade shows, conferences, and networking functions
• Maintain market awareness of industry trends, client needs, and competitive offerings

What You Will Bring:

• Post secondary education in business, commerce, or a related field
• Intermediate to Senior level experience in B2B sales and account management, ideally within the insurance industry
• Strong understanding of sales strategies, processes, and the full sales cycle
• Provide ability to build credibility and maintain strong relationships with clients and stakeholders at all levels, including senior executives
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint
• CIP, CFE, CRM, or CSP designation are assets
• Demonstrated success in achieving sales targets, generating referrals, and maintaining a robust pipeline of qualified prospects
• Proactive and solutions-oriented, with the ability to identify opportunities and improve the referrals process
• Strong written and verbal communication, presentation, and negotiation skills
• Experience using CRM systems to manage sales activities and track performance and dedication to data hygiene
• Highly organized, self-motivated, and able to manage priorities and deadlines independently
• Strong analytical skills with the ability to interpret data, monitor market trends, identify opportunities, and drive results
• Ability to communicate complex information clearly to diverse audiences
• Collaborative team player with a strong focus on building internal and external partnerships
• Strong understanding of the insurance claims and investigations
• Ability to analyze and leverage KPIs to support business growth
• Active user of social media as a business development and relationship-building tool
• Demonstrated adaptability, continuous learning mindset, and commitment to professional growth

We serve a diverse population across Canada and are committed to reflecting that diversity within our workforce. At Xpera, every employee is encouraged to bring their authentic self to work.

We welcome and encourage applications from people with disabilities. Candidates may request accommodations at any stage of the recruitment and assessment process.

In accordance with Human Rights and Accessibility legislation, Xpera is an equal opportunity employer dedicated to an inclusive, barrier-free recruitment experience. Applicants should notify Human Resources if they require any accommodations during the process.

Unsolicited Outreach Statement – Recruitment Agencies:

Xpera Risk Mitigation & Investigation will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact Xpera employees or managers directly to present candidates. Be advised Xpera will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. Xpera welcomes resumes submitted directly from candidates.

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