Account Manager - Business Development

Welcome to Hays!

At Hays, we believe in being long-term partners with our people as well as our customers. With over 50 years of business success across 31 countries, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Together with over 9,500 people across the globe, we are better together: we support, celebrate, and share with each other to create stronger outcomes for all. Launch your career with the world’s leading specialist recruitment & workforce solution organization. Join the Hays team!

Your Country

Hays Canada has over 200 employees with 5 offices in Toronto, Ottawa, Montreal, Calgary and Vancouver. Due to growth in the region, we are growing our Toronto team, which offers excellent potential to start your career in recruitment!

The Opportunity What can I expect day to day?

• Drive new business through proactive sales strategies including cold calling, networking, client meetings, and events to secure contract and interim hiring opportunities across corporate services (e.g., Accounting & Finance, Property & Real Estate, Payroll, HR, Procurement)
• Identify, qualify, and develop new and existing client partnerships by leading discovery conversations to understand business needs, staffing challenges, and growth opportunities
• Build and expand long-term client relationships through consultative, solution-led selling, account expansion, and cross-selling initiatives
• Own and manage local client partnerships, collaborating with senior sales leadership on key and national accounts as required
• Maintain strong market, industry, and competitive knowledge to provide insight-led guidance and informed workforce solutions
• Partner closely with recruitment teams to support active and future mandates, sharing client insights, workforce requirements, and market intelligence
• Own end-to-end client communication, including expectation setting, risk management, issue resolution, and ongoing relationship management to ensure service excellence and profitability
• Ensure compliance, process adherence, and quality standards across all client deliverables
• Proactively identify and escalate client risks or concerns to recruiters, business unit leaders, or senior leadership as appropriate
• Facilitate clear, two-way communication between clients and internal teams to ensure alignment and strong client representation
• Continuously develop professional, industry, and market knowledge through education, networking, and professional organizations
• Perform other related duties as required to support business objectives

Who are we looking for?

• Proven track record of success in account management, sales, or client-facing roles
• Previous business development experience required
• Strong ability to build, manage, and strengthen long-term client relationships
• Willingness and ability to cold call and proactively prospect to identify new business opportunities and grow existing accounts
• Confident, self-motivated, and a proactive self-starter
• Highly organized and detail-oriented with strong interpersonal skills
• Goal-oriented, persistent, and an effective negotiator
• Demonstrates a high level of initiative and works well in a collaborative team environment
• Excellent written and verbal communication skills
• Able to manage pressure, handle challenging situations, and meet deadlines
• Plans and executes responsibilities effectively with minimal supervision

Compensation - Offering a $50,000 base salary plus uncapped commission with excellent earning potential. This is a high-performance, results-driven desk where your success directly impacts your earnings and career growth.

What you’ll get in return – The Hays Deal

This is your opportunity to shape your career with a business that invests in your success. We offer:

• Hybrid working model: 3 days in the office with flexibility to work from home, plus up to 6 weeks per year working remotely through our Work From Anywhere policy
• Career development: Access to team leadership training and global career pathways to support your long‑term growth
• Time off that matters: 20 days’ vacation to start, plus incentive days, volunteering days, lifestyle and flex leave, and parental leave
• Rewards and recognition: Eligibility for club trips and performance incentives
• Tools to succeed: Cutting‑edge technology and resources to help you deliver outstanding results
• Inclusive culture: A diverse, welcoming workplace supported by Employee Resource Groups and Working Groups
• Wellbeing benefits: Health, leisure, and lifestyle discounts through our wellbeing partnerships
• Global opportunities: Build your career locally or explore international roles across Hays

What to do next

If you strive for performance, see things through whilst acting with integrity? Hays is the place to be. Joining Hays means joining a business that’s going places. Apply today!