Account & Operations Manager

Company Description Nella Toronto has been serving the food industry since 1951 as a trusted provider of food service equipment and supplies. The company imports, manufactures, and distributes a broad range of products used in supermarkets, delicatessens, convenience stores, restaurants, casinos, and other food service operations. With many leading brand names and a wide selection of quality used equipment, Nella Toronto offers solutions for diverse business needs and budgets. Experienced and customer-focused staff support clients in selecting the right equipment while meeting operational and financial requirements.

Pay: CA$80,000.00 - CA$110,000.00 per year

• Accounts Receivable Management
• Oversee daily accounts receivable operations, including invoicing, collections, payment applications, and account reconciliations.
• Supervise and support accounts receivable employees, ensuring accuracy, efficiency, and timely completion of tasks.
• Manage customer credit accounts, credit limits, and collection activities.
• Monitor overdue receivables and work with customers and internal departments to resolve outstanding balances.
• Develop and maintain effective AR procedures, reporting, and internal controls.
• Identify opportunities to improve cash collections and automate manual processes.

Accounting & Bookkeeping

• Assist with general bookkeeping and accounting activities.
• Assist with month-end and year-end closing procedures.
• Support accounts payable and other accounting functions as required.

Business Operations

• Support day-to-day business activities.
• Work collaboratively with sales, purchasing, warehouse, accounting, and service departments to resolve operational challenges.
• Assist with the administration and operational processes of the equipment service department.
• Identify inefficiencies and implement practical solutions to improve business processes.
• Support departmental managers and employees with operational issues and process improvements.
• Take ownership of assigned initiatives and ensure projects are completed effectively.

ERP Systems & Process Improvement

• Support the ongoing administration, optimization, and improvement of the company's NetSuite ERP system.
• Troubleshoot ERP-related issues and coordinate solutions with internal users and external support providers.
• Identify opportunities to automate processes, improve reporting, and strengthen internal controls.
• Assist with the development and implementation of new system workflows and procedures.
• Provide system training and support to employees across departments.
• Participate in technology and operational improvement projects.

Qualifications & Experience

• Minimum 5 years of progressive experience in accounting, finance, or business operations.
• Previous experience supervising or managing accounting employees, preferably within accounts receivable.
• Experience working with ERP systems; NetSuite experience is a strong asset.
• Experience in wholesale distribution, commercial equipment, manufacturing, or service-based businesses is preferred.
• Strong proficiency in Microsoft Excel and other Microsoft Office applications.

Key Skills & Attributes

• Versatile and adaptable: Comfortable taking on responsibilities outside traditional accounting functions.
• Hands-on approach: Willing to perform detailed accounting work while also managing employees and projects.
• Strong problem-solving skills: Able to investigate issues, identify root causes, and implement practical solutions.
• Organized and accountable: Capable of managing competing priorities and following through on commitments.
• Systems-oriented: Interested in leveraging technology to improve processes and operational efficiency.
• Strong communicator: Able to collaborate effectively with employees, management, customers, and vendors.
• Self-motivated: Takes initiative and works independently with minimal supervision.

Employment Type: Full-Time | On-Site (5 Days per Week)

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Experience:

• Management: 5 years (required)

We are an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. Accommodations are available throughout the recruitment process in accordance with applicable Ontario legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.