Accounts Receivable Specialist

Build better healthcare together

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.

The role

We’re looking for an Accounts Receivable Specialist to help keep Maple’s billing and collections processes accurate, timely, and well managed. You’ll work with customers and internal teams to resolve issues and give the business clear visibility into outstanding receivables.

Your responsibilities

As an Accounts Receivable Specialist, you will:

• Own the full accounts receivable cycle, including customer and contract setup, invoicing, payment application, and collections. Keep customer and billing records accurate in the accounting system.

• Monitor customer accounts for overdue balances and payment irregularities. Follow up with customers, resolve issues, and arrange payment plans when appropriate.

• Manage the AR inbox and work with customer contacts and internal teams, including Sales and Client Success, to resolve billing disputes and support timely payment.

• Maintain and reconcile the AR aging report, and prepare weekly updates on collection status, trends, and risks.

• Monitor Days Sales Outstanding (DSO) and identify opportunities to improve collections.

• Reconcile the AR subledger, intercompany accounts, and assigned balance sheet accounts, and support AR activities during month-end close.

• Help ensure customer invoices have accurate tax coding and support tax compliance and year-end filings.

• Follow segregation-of-duties requirements and approval workflows for customer transactions.

• Support internal and external audit requests related to accounts receivable.

• Identify opportunities to improve AR processes and systems, including through automation, and maintain clear process documentation.

• Provide ad hoc reporting and contribute to finance projects as needed.

What success looks like

In your first 90 days:

• Build a strong understanding of Maple’s AR processes, billing models, customer arrangements, and accounting systems.

• Independently manage recurring invoicing, payment applications, collections follow-ups, and reconciliations

• accurately and on time.

• Build effective working relationships with customers and internal stakeholders.

• Identify outstanding balances and billing discrepancies, and follow through to resolution or escalate as needed.

Over the next 12 to 18 months:

• Manage the end-to-end AR function consistently, ensuring accurate and timely billing, payment application, reconciliations, and collections.

• Use AR aging and DSO trends to identify collection risks and opportunities to improve performance.

• Resolve billing disputes and overdue balances through consistent customer follow-up and coordination with internal stakeholders.

• Identify and implement process or automation improvements that strengthen invoicing accuracy and collections efficiency.

• Keep customer records and supporting documentation current in the accounting system, and maintain audit-ready reconciliation schedules.

What you bring

Three to five years of experience in accounts receivable or a closely related accounting role, including hands-on ownership of the full AR cycle.

• Experience with AR aging, account reconciliations, and month-end close support.

• Proficiency in Microsoft Excel or Google Sheets and experience with accounting or ERP systems. NetSuite experience is an asset.

• Strong attention to detail and the ability to manage competing priorities and deadlines.

• Clear, professional communication skills for working with customers and internal stakeholders.

• Integrity and discretion when handling confidential financial and customer information.

• A bachelor’s degree in Accounting, Finance, or a related field is an asset. Equivalent relevant experience is also valued.

Play to your strengths. Finding the right fit goes both ways—so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

• Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one

• Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most

• Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy

• Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most

• Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best

• Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year

• Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

• Job type: Existing vacancy, full-time

• Hiring manager: Senior Manager, Corporate Accounting

• Location: Hybrid, 500 King Street West, Toronto

• Start date: Dec 2026/Jan 2027

• Vacation: 3 weeks

• Pay range: $65,000 - $70,000

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.