Analyst, Business Solutions & Organizational Projects

About Us

At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being.

Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.

With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

Why This Role Matters

Ronald McDonald House BC & Yukon is entering a period of growth and increasing operational complexity. As we expand our services and prepare for greater capacity, we need strong systems, efficient processes, and practical technology solutions that help teams work effectively and sustainably.

This role helps turn organizational needs into clear, scalable solutions by partnering with teams to improve workflows, strengthen business systems, and support successful cross-functional initiatives.

By connecting people, process, data, and technology, the Analyst, Business Solutions & Organizational Projects will help build the operational foundation needed to support sustainable growth and continued mission impact.

About the Role

The Analyst, Business Solutions & Organizational Projects supports Ronald McDonald House BC & Yukon’s growth and operational effectiveness by leading business systems improvements, process optimization, and cross-functional organizational projects. Reporting to the VP, Finance, this role works closely with leaders and teams across the organization to understand business needs, identify practical solutions, and support the successful implementation of new systems, workflows, and initiatives.

The position serves as a bridge between people, processes, data, and technology, helping translate operational challenges into clear, scalable, and user-focused solutions. Through strong project leadership, business analysis, change support, and stakeholder partnership, this role helps strengthen the organization’s capacity to deliver on its mission and prepare for future growth.

This is a full-time, 12-18 month contract position.

Key Responsibilities

Business Solutions & Systems Enablement

• Develop a strong understanding of organizational processes, systems, data flows, and operational needs across departments.
• Partner with teams to identify opportunities to improve effectiveness, efficiency, automation, and user experience.
• Serve as the internal lead for business systems and technology-enabled process improvements.
• Evaluate and recommend technology solutions that align with organizational priorities, capacity, and budget.
• Maintain visibility of the organization's technology ecosystem, integrations, and business applications.
• Support implementation and optimization of business systems, including Microsoft 365 and other organizational platforms.

Organizational Project Leadership

• Lead cross-functional projects from planning through implementation.
• Develop project plans, timelines, stakeholder engagement approaches, and implementation strategies.
• Coordinate project teams and monitor progress against deliverables.
• Identify risks, dependencies, and barriers to successful implementation.
• Facilitate project planning, decision-making, and communication across departments.
• Support strategic initiatives identified by the Organizational Priorities Group.

Business Analysis & Process Improvement

• Facilitate discovery sessions with stakeholders to understand operational challenges and opportunities.
• Document current-state and future-state processes and workflows.
• Gather, analyze, and translate business requirements into practical solutions.
• Develop recommendations and business cases for process improvements and technology investments.
• Identify opportunities to reduce manual work, improve data quality, strengthen reporting, and increase organizational effectiveness.

Change Management & Adoption

• Support successful implementation of new processes, systems, and initiatives.
• Develop training materials, user guides, and documentation.
• Facilitate staff training and stakeholder engagement activities.
• Build organizational readiness for change and support adoption of new ways of working.
• Gather user feedback and identify opportunities for continuous improvement.

Cross-Functional Partnership

• Build strong relationships across departments to understand priorities and support organizational goals.
• Act as a trusted advisor to leaders on systems, workflows, technology solutions, and project implementation.
• Translate technical concepts into practical language and recommendations for operational teams.
• Collaborate with external vendors, consultants, and service providers to deliver organizational solutions.

Data, Reporting & Organizational Insights

• Partner with departments to identify reporting and information needs.
• Support development of dashboards, reporting tools, and business intelligence solutions.
• Promote data consistency, accessibility, and informed decision-making across the organization.
• Identify opportunities to better leverage organizational data and analytics.

Qualifications (Experience & Education)

• Degree or diploma in Business, Information Systems, Project Management, Technology Management, Business Analysis, or a related field.
• 3-5 years of progressive experience in business analysis, project management, business systems, digital transformation, process improvement, or organizational effectiveness.
• Demonstrated experience applying business analysis practices aligned to Business Analysis Body of Knowledge (BABOK).
• Proven experience supporting data architecture and data transformation initiatives.
• Experience with Microsoft 365 tools and common business analysis platforms; SQL and reporting.
• Demonstrated experience leading cross-functional projects and stakeholder groups.
• Experience implementing new systems, platforms, technologies, or business solutions.
• Experience gathering business requirements and translating needs into practical solutions.
• Experience with business process mapping and workflow documentation.
• Experience supporting organizational change and technology adoption.
• Experience working in nonprofit, healthcare, social impact, or mission-driven organizations is considered an asset.

Core Competencies & Skills

All roles at RMH BC & Yukon are expected to demonstrate:

• Mission & Values Alignment: Demonstrates commitment to the mission and values of RMH BC & Yukon in daily work and decision-making.
• Professionalism & Representation: Represents the organization with a positive, respectful, and professional approach in all interactions.
• Collaboration & Relationship Building: Works effectively and inclusively alongside staff, volunteers, donors, and families, contributing to a supportive team environment.
• Communication: Communicates clearly and respectfully with a range of audiences, adapting style as needed.
• Accountability & Reliability: Takes ownership of responsibilities, follows through on commitments, and contributes to team and organizational goals.

Job Specific Competencies

• Systems Thinking: Sees connections across departments, processes, technology, and organizational priorities.
• Project Leadership: Plans, coordinates, and delivers complex initiatives through collaboration and influence.
• Business Analysis & Problem Solving: Identifies root causes, analyzes business needs, and develops practical solutions.
• Relationship Building: Builds credibility and trust across diverse stakeholder groups.
• Change Leadership: Supports successful adoption of new systems, processes, and ways of working.
• Continuous Improvement: Actively seeks opportunities to improve effectiveness, efficiency, scalability, and user experience.

Role Expectations

• This role is based at RMH BC & Yukon’s House in Vancouver and works within a family-centered environment guided by trauma-informed care principles.
• The position works within a hybrid work arrangement, with a minimum expectation of three to four days per week on site to support collaboration, relationship building, and engagement with staff and operational teams.
• The role requires regular participation in cross-functional meetings, project teams, and working groups to support organizational priorities and coordinated implementation of initiatives.
• The successful candidate is expected to demonstrate sensitivity, professionalism, and sound judgment when working in proximity to families navigating serious medical experiences.
• There are no regular travel, driving, driver’s licence, or access-to-vehicle requirements for this position.

Screening Requirement:

As part of our commitment to providing a safe and supportive environment for the families we serve, successful candidates must complete a Police Information Check with Vulnerable Sector Check and reference check as a condition of employment.

What We Offer

We offer a supportive and purpose-driven work environment, including:

• The opportunity to make a meaningful difference for families from across BC and the Yukon.
• Competitive salary and benefits package, including extended health coverage, RRSP matching, generous PTO including vacation, personal days, wellness days, summer fundays and your birthday off.
• A flexible work environment, including a hybrid remote structure.
• A collaborative and supportive team culture committed to impact and innovation.

Compensation

The salary range for this position is $70,000-$90,000 annually.

Candidates who meet the core requirements of the role can typically expect an offer near the midpoint of the range. Final placement within the range is determined based on experience, skills, and internal equity.

Equity, Diversity and Inclusion

Ronald McDonald House BC & Yukon is committed to fostering an inclusive and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and encourage those who may require accommodations to reach out at any stage of the recruitment process.

Disclaimer

This job description is intended to outline the general nature and key responsibilities of the role. It is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Duties may evolve over time to meet the needs of the organization.

Ronald McDonald House BC & Yukon reserves the right to modify or assign other responsibilities as required.