Publié hier
Application & Infrastructure Analyst I
@ The City of Edmonton
Edmonton, Alberta
En bref
The City of Edmonton is hiring an Application & Infrastructure Analyst I to provide desktop and application support to City employees, contractors and elected officials, both in person and remotely. The work covers troubleshooting, network and application maintenance, software deployment and incident management, with 24x7 on-call support on a rotational basis. The role is a permanent full-time position of 40 hours per week, paid $46.16 to $58.17 per hour, with occasional shift work.
Salaire :
46,16 $–58,17 $ de l’heure
Responsabilités :
- Troubleshoot and resolve application, network and desktop issues
- Deploy hardware and software for City staff and officials
- Log, categorize and track incidents and service requests
- Provide 24x7 on-call support on a rotational basis
- Perform software deployment and routine maintenance tasks
Résumé des exigences :
- Grade 12 or GED plus related degree, diploma or certificate
- Relevant experience, typically 1 to 4 years depending on education
- Experience with Windows 11, macOS and Google Workspace
- Knowledge of Active Directory, VMware Horizon and networking
- Familiarity with ITIL and a service management platform such as BMC Remedy
Outils et compétences
Source et dates
Site carrière / système de candidatures · taleo
- Date publiée par l’employeur
- 2026-11-11
- Première détection par notre source
- 2026-11-12
- Mise à jour du dossier source
- 2026-11-12
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | TI |
| Expérience | 1 an(s) et plus |
| Heures par semaine | 40 |
| Horaire | jour, soir, nuit |
| Déplacements | avion : aucun · route : minimes |
| Milieu de travail | Bureau, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Formation | Secondaire (DES) (exigé), Baccalauréat (préféré), Collégial (DEC) (préféré), Certificat de métier (DEP) (préféré) |
| Domaines d’études | Computer Engineering Technology, Networking Engineering Technology |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
The City of Edmonton
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 43 |
You are a whiz at computers and you love working on and resolving technical issues. You are known for your consistent and superior performance at responding to clients needs in a timely manner.
The Applications Infrastructure Support provides assistance to customers with their desktop support services both in person and remotely. Some of your key responsibilities include troubleshooting and resolving technical issues, providing desktop related advice and deployment of hardware and software for City employees, contractors, and elected officials.
What will you do?
- Identify and resolve issues with applications according to procedures
- Use application and network management software and tools to collect performance statistics
- Complete application maintenance tasks, which includes providing 24x7 on-call support on a rotational basis
- Complete operational procedures of a routine nature, and contribute to maintenance, installation and problem resolution
- Identify and resolve network problems according to procedures, and complete network maintenance tasks
- Perform simple installations, replace consumable items, check correct working of installations, and document and report on completed work
- Identify, register and categorize incidents, gathering information to enable prompt incident resolution; maintain records and advise relevant persons of actions taken
- Investigate problems in systems, processes and services, and assist with the implementation of approved remedies and preventative measures
- Respond to and assist with common requests for service
- Perform software deployment tasks
- Promptly allocate unresolved calls as appropriate; maintaining records, informing users about the process, and advising relevant persons of actions taken
- Perform other duties as required
- Completion of the twelfth school grade or GED
- One of the following combinations of education and experience:
- A degree in a related discipline and 1 year of relevant experience; OR
- A post-secondary diploma in a related discipline and 2 years of relevant experience; OR
- A 1-year related certificate and 4 years of relevant experience
Asset:
- Other technology-specific certifications and diplomas related to the work are an asset; for example, a diploma in Computer Engineering Technology or Networking Engineering Technology
Skills required for success:
- Technical experience in a computing environment similar to that of the City of Edmonton:
- Complex and highly diverse data, application and technology environments
- Hybrid environment of cloud and on-premise data, applications, and technologies
- Team specific technologies & services:
- Windows Desktop Operating Systems (Win11)
- MacOS Operating System
- Proficient with the use of Google G Suite productivity tools, including Google Admin Console
- Android and IOS
- VMware WS1/Horizon
- General PC Hardware support
- General Active Directory Support - Users and Group
- General management tools for specialized services - Equitrac, Rightfax, SSPR, AD Manager Plus, etc
- General networking technologies (wired, wireless)
- Experience with a Service Management platform (such as BMC Remedy)
- Knowledge of ITIL processes
- Alignment to our Art of Inclusion: Our Diversity and Inclusion Framework
- Embracing a culture of equity, diversity, reconciliation, and inclusion
Conditions of Employment:
- Able to participate in 24x7 on-call support and occasionally participate in shift work
The City of Edmonton values applicants with a diverse range of skills, experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits.
Up to 1 permanent full-time position
Hours of Work: 40 hours per week
The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
Salary Range: $46.160 - $58.166 (Hourly); $96,382.080 - $121,450.610 (Annually)
Recruitment Consultant: KE/SB
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
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