Assistant Store Manager - Calgary

PRINCIPAL DUTIES:

Customer Service & Sales Management

• Contributes to the overall achievement of Store Sales Targets for all lines of business including Photo, Video, Rentals by assisting the Store Manager and their personal sales contribution.

• Work with the Store team to provide exceptional customer service throughout all stages of the customer life cycle – from greeting, informing, selling, or answering customer inquiries to assisting with customer billing or hardware questions

• Develop strategies to maximize store profitability and maintain a high conversion rate of quotes and orders for the entire sales team

Leadership

• Provides secondary leadership to the Store Manager and is responsible for the performance of all employees in the absence of the Store Manager.

• Acting as a “manager-in-training,” the ASM assists the SM with on-the-floor coaching.

• Participate in team meetings and on-going training sessions, so to ensure an environment of continuous learning and growth.

• Where applicable, provides coaching to Sales and Rentals Consultants to retain customers and drive additional store revenue through add-on accessories, warranties, and additional services.

• Maintains internal two-way communications by employing all business communication tools such as the company intranet, Teams.

• Leads team in leveraging the omnichannel (chat, walk-in, outreach), to bring value and build relationships with customers

Merchandising

• Maintains accurate in-store merchandising according to visual standards and current marketing promotions

• Responsible for the store look and feel, highlighting featured product and creating a valued customer experience

• Helps Store Manager to manage in-store inventory

Product Knowledge

• Working technical knowledge of a broad range of photo and video equipment and accessories including products from companies such as Sony, Canon, Panasonic, Nikon, Red, Blackmagic Design.

• Stay current with trends in:

• • Content creator gear

• • Mirrorless cameras & video production

• • Lighting

• • Audio Equipment

• • Live streaming systems

• • Virtual production

• Keep personally up to date on product knowledge through myVistek, seminars, etc., to provide best of class service.

Operations

• As a key holder ASMs are responsible for opening and/or closing the store at the beginning and end of the day and ensuring loss prevention of physical products, perimeter control of the facilities and providing a safe and threat free environment for staff

• Adhere to Retail Standard Operating policies, processes, and procedures

• Ensures accuracy of all in-store transactions, and cash controls by ensuring adherence to all operations policies and procedures with specific focus on post-sales support (e.g., repairs, returns, loaners)

• Ensures a high level of store maintenance and safety

REQUIREMENTS:

• Experience with retail or rentals operations knowledge including: sales, customer service, merchandising, inventory control, and loss prevention

• Retail management experience in a dynamic and fast-paced team environment

• Commitment to driving sales performance through proven coaching and training skills.

• Excellent written and verbal communication skills

• Flexible to workday and weekend shifts, based on business needs

• Comfortable with technology such computers, mobile devices, and digital merchandising

• 5+ years of retail sales or customer service experience and at least 3 years of management experience

• Familiarity with ERP and/or Inventory systems

• Experience in CRM and customer outreach tools (HubSpot) an asset

• University degree/college diploma (especially with a focus on business/management) is an asset

• Proficiency in Microsoft Suite, Monday an asset

Vistek LTD proudly supports employment equity and diversity and encourages all qualified applicants to apply. All job applicants have the right to accommodation if required. We thank all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted.

*Not accepting phone calls or recruitment agencies, thank you for your understanding.